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CARMEN CARDOZA	DESIGN. DEVELOPMENT. MARKETING.
Some managers viewtraining as anINTERFERENCEwith “work” to be done
THE TALEOF THE TWOWOODCUTTERS
Cuts wood all day
Keeps stopping sitting down
WOODCUTTER BWOODCUTTER A
How could this happen?You were resting all day!
I wasn’t resting. I was sharpening my saw.
TRAINING SETS STANDARDS
IF YOU DON’T TRAINyou can’t expect your teamto get to the next level or, tomeet your standards andexpectations.
TRAININGMAKES MONEY
TRAININGSAVES MONEY
REPETITION IS KEYREPETITION IS KEYREPETITION IS KEYREPETITION IS KEYREPETITION IS KEYREPETITION IS KEY
A TYPICALTRAININGPROGRAM
Trainers come in and blitz you withlots of information
thentheyleave
You have ahealthy glow for about a week
perception
You’ve received alot of value because you have gained a lot of information
reality
Without continuousfollow-up, very little    sticks from a  one-shot training
there isa better  way
By rotating corematerial regularly, the  same concepts areconstantly reinforced    and reiterated
Constantly teachnew informationagain and againuntil the skill is  permanent
A F T E R ON E T R A I N I N G S E S S I ON 	MASTERSKILLLEVEL                   Skill                   improvesMOSTPEOPLE...
R E P E AT E D T R A I N I N G S E S S I ON S 	MASTERSKILLLEVEL                                                   Skill   ...
HOW TO RUNA TRAINING PROGRAM
tell your teamwhat to expect
What will be covered.How long it will take.How the information will be covered.e objective of the particular session.e o...
create a training  environment  conducive to    learning
Make it funMake it open to comments, jokes, andsuggestions.Make it visual.Make it interactive.Make it mandatory.
trainingmethods to consider
Lecture Format         You talk they listen.
If you’re looking for substantial input orgroup processing, the Lecture Format is                not ideal.
Group Questions Format    You present broad questions    to the group and ask for a    show of hands.
Interactive.     Good introduction tool.e Group Questions Format helpsguide your group to conclude what   is at stake in ...
Group Discussions Format    Facilitating discussion    around a given topic or issue    for speci c feedback from the    g...
Keeps participants engaged. e Group Discussions Format extractscommon themes that need addressing in        the training ...
Demonstration Format   Supervisor demonstrates how   employees should perform a   given task.
Use the Demonstrations Format tosolicit questions and probe to determine  the level of understanding from the             ...
Role Playing Format    e employees demonstrate    back to the supervisor.
Role Playing helps each team memberautomatically do what she is supposed to do even if she’s rushed, challenged, or      s...
Going Deeper Format    Drill down on the minute    details of a process until    participants get everything    practicall...
A highly effective method to improveskills. e Going Deeper Format revealsgaps in the process or neglected steps in        ...
Case Studies Format    Include concrete examples    and case studies in which the    concept you are teaching    made a bi...
People remember stories, especiallywhen they are dramatic or humorous.
Test Before  After Format    For every concept or skill you    teach, develop a test on that    area for the staff.
Shows participants how much they aregoing to learn and makes the answers    stick when they learn them.
Spot Quiz Format    Quiz participants on material    that has been covered to help    program the basics.
Little by little, whatever you coveragain and again, eventually sticks.
the mostpowerful training you can conduct
Workshop Training Format    Workshops are a powerful    way to facilitate training,    improve skills, and    implement ne...
Technology Training to  Boost Productivity You must have some kind of ongoing and continuing technology training so that a...
INVEST IN                        A THRIVINGREGULAR                             BUSINESSTRAINING              I’m attractin...
Are you ready to sethigher standardsand equip yourteam to run like a  nely tunedmachine?
CONTENTe Ultimate Sales Machine by Chet HolmesFONT  COLORSGill Sans Ultra Bold, Minion Pro CondensedKotaku Palette @ http...
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
Training Makes Money
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Training Makes Money

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You cannot set higher standards or expect your team to go to the next level of sales and service if you are not equipping your team for business success. Ongoing and continuing training will help you build a finely tuned machine for a thriving business. Notes from one of my favorite books, The Ultimate Sales Machine by Chet Holmes

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Transcript of "Training Makes Money"

  1. 1. CARMEN CARDOZA DESIGN. DEVELOPMENT. MARKETING.
  2. 2. Some managers viewtraining as anINTERFERENCEwith “work” to be done
  3. 3. THE TALEOF THE TWOWOODCUTTERS
  4. 4. Cuts wood all day
  5. 5. Keeps stopping sitting down
  6. 6. WOODCUTTER BWOODCUTTER A
  7. 7. How could this happen?You were resting all day!
  8. 8. I wasn’t resting. I was sharpening my saw.
  9. 9. TRAINING SETS STANDARDS
  10. 10. IF YOU DON’T TRAINyou can’t expect your teamto get to the next level or, tomeet your standards andexpectations.
  11. 11. TRAININGMAKES MONEY
  12. 12. TRAININGSAVES MONEY
  13. 13. REPETITION IS KEYREPETITION IS KEYREPETITION IS KEYREPETITION IS KEYREPETITION IS KEYREPETITION IS KEY
  14. 14. A TYPICALTRAININGPROGRAM
  15. 15. Trainers come in and blitz you withlots of information
  16. 16. thentheyleave
  17. 17. You have ahealthy glow for about a week
  18. 18. perception
  19. 19. You’ve received alot of value because you have gained a lot of information
  20. 20. reality
  21. 21. Without continuousfollow-up, very little sticks from a one-shot training
  22. 22. there isa better way
  23. 23. By rotating corematerial regularly, the same concepts areconstantly reinforced and reiterated
  24. 24. Constantly teachnew informationagain and againuntil the skill is permanent
  25. 25. A F T E R ON E T R A I N I N G S E S S I ON MASTERSKILLLEVEL Skill improvesMOSTPEOPLE Some permanent skill remainsLOWEST Training sessionSKILLLEVEL
  26. 26. R E P E AT E D T R A I N I N G S E S S I ON S MASTERSKILLLEVEL Skill improves Skill improves Skill improves Session repeatedMOSTPEOPLE Session repeatedLOWEST Training sessionSKILLLEVEL
  27. 27. HOW TO RUNA TRAINING PROGRAM
  28. 28. tell your teamwhat to expect
  29. 29. What will be covered.How long it will take.How the information will be covered.e objective of the particular session.e obtained skill or knowledge thatyou hope they will gain.
  30. 30. create a training environment conducive to learning
  31. 31. Make it funMake it open to comments, jokes, andsuggestions.Make it visual.Make it interactive.Make it mandatory.
  32. 32. trainingmethods to consider
  33. 33. Lecture Format You talk they listen.
  34. 34. If you’re looking for substantial input orgroup processing, the Lecture Format is not ideal.
  35. 35. Group Questions Format You present broad questions to the group and ask for a show of hands.
  36. 36. Interactive. Good introduction tool.e Group Questions Format helpsguide your group to conclude what is at stake in a given training session.
  37. 37. Group Discussions Format Facilitating discussion around a given topic or issue for speci c feedback from the group.
  38. 38. Keeps participants engaged. e Group Discussions Format extractscommon themes that need addressing in the training session.
  39. 39. Demonstration Format Supervisor demonstrates how employees should perform a given task.
  40. 40. Use the Demonstrations Format tosolicit questions and probe to determine the level of understanding from the employees.
  41. 41. Role Playing Format e employees demonstrate back to the supervisor.
  42. 42. Role Playing helps each team memberautomatically do what she is supposed to do even if she’s rushed, challenged, or surrounded by distractions.
  43. 43. Going Deeper Format Drill down on the minute details of a process until participants get everything practically perfect.
  44. 44. A highly effective method to improveskills. e Going Deeper Format revealsgaps in the process or neglected steps in the process. Come up with solutions.
  45. 45. Case Studies Format Include concrete examples and case studies in which the concept you are teaching made a big difference.
  46. 46. People remember stories, especiallywhen they are dramatic or humorous.
  47. 47. Test Before After Format For every concept or skill you teach, develop a test on that area for the staff.
  48. 48. Shows participants how much they aregoing to learn and makes the answers stick when they learn them.
  49. 49. Spot Quiz Format Quiz participants on material that has been covered to help program the basics.
  50. 50. Little by little, whatever you coveragain and again, eventually sticks.
  51. 51. the mostpowerful training you can conduct
  52. 52. Workshop Training Format Workshops are a powerful way to facilitate training, improve skills, and implement new procedures.
  53. 53. Technology Training to Boost Productivity You must have some kind of ongoing and continuing technology training so that all employees know how to take advantage of the technology in front of them. Make it fully interactive and mandatory.
  54. 54. INVEST IN A THRIVINGREGULAR BUSINESSTRAINING I’m attracting more clients than ever and ensuring they receive top- notch service.A WELLEQUIPPED A HAPPYEMPLOYEE CLIENT
  55. 55. Are you ready to sethigher standardsand equip yourteam to run like a nely tunedmachine?
  56. 56. CONTENTe Ultimate Sales Machine by Chet HolmesFONT COLORSGill Sans Ultra Bold, Minion Pro CondensedKotaku Palette @ http://www.colourlovers.com/palette/59489/KotakuILLUSTRATIONSCarmen Cardoza CARMEN CARDOZA MARKETING. DESIGN. DEVELOPMENT.
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