Confidential Use On – Disclose and distribute only to Qwest employees having a leg
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Confidential Use On – Disclose and distribute only to Qwest employees having a leg
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Introduction
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Introduction
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Introduction
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Introduction
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use On – Disclose and distribute only to Qwest employees having a leg
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Qwest Response Strategy
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Qwest Response Strategy
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Confidential Use Only – Disclose and distribute only to Qw
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Qwest Response Strategy
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Confidential Use Only – Disclose and distribute only to Qw
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Qwest Response Strategy
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Qwest Response Strategy
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Qwest Response Strategy
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Qwest Response Strategy
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Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
Networx Orientation Training
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Transcript of "Networx Orientation Training"

  1. 1. Confidential Use On – Disclose and distribute only to Qwest employees having a leg nly gitimate business need to know. Disclosure outside of Qwest is pr D rohibited without authorization Copyright © 2008 Qwest Government Services, Inc. - All Rights Reserved. ORIENTATION 2008
  2. 2. Confidential Use On – Disclose and distribute only to Qwest employees having a leg nly gitimate business need to know. Disclosure outside of Qwest is pr D rohibited without authorization I t d ti Introduction Copyright © 2008 Qwest Government Services, Inc. - All Rights Reserved.
  3. 3. Introduction What i N t Wh t is Networx? ? osure outside of Qwest is prohibit without authorization • 10-Year Federal Governmentwide Acquisition ted Contract (GWAC) — Indefinite Delivery, Indefinite Quantities (IDIQ) (four-year base with three, two- year options) ti ) west employees having a legitima business need to know. Disclo • Replaces expiring FTS2001 and FTS2001 ate Crossover contracts C tt • 135 government agencies Confidential Use Only – Disclose and distribute only to Qw • National and international geographic scope • Includes over 48 GSA-defined products D 3 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  4. 4. Introduction What i N t Wh t is Networx? ? osure outside of Qwest is prohibit without authorization • Provides comprehensive telecommunications, ted networking services and t h i l solutions t all t ki i d technical l ti to ll federal agencies • Leverages the buying power of the entire federal west employees having a legitima business need to know. Disclo government • Largest telecommunications program in federal ate history • Networx projected revenue is $20 Billion over the pj Confidential Use Only – Disclose and distribute only to Qw 10-year term D 4 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  5. 5. Introduction osure outside of Qwest is prohibit without authorization The Networx program provides: ted – Alternative Sources – Competitive Pricing – Full Service Offerings west employees having a legitima business need to know. Disclo – High Quality Service – Operations Support ate – Performance Based Contracts – Service Continuity Confidential Use Only – Disclose and distribute only to Qw – Transition Support D 5 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  6. 6. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Introduction Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 6
  7. 7. Introduction osure outside of Qwest is prohibit without authorization Universal Enterprise (IP-Based) ted • Awarded - March 29 2007 29, • Awarded - May 31, 2007 31 • Full range of service offerings • Nationwide secure IP geographic with national and international coverage; optional international coverage coverage west employees having a legitima business need to know. Disclo • 36 Mandatory services • 9 Mandatory services (Secure IP and Managed Network Service) • 12 Non-mandatory Services ate •FFewer Product Options P d t O ti • Continuity of current services • Multiple awards (AT&T, VZ, Q, • Strong competition for best prices Sprint, Level3) • Multiple awardees ( p (AT&T, VZ, Q) , ,) Confidential Use Only – Disclose and distribute only to Qw • Four-year contract with three, • Four-year contract with three, two-year options two-year options D 7 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  8. 8. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Nt Networx U i Introduction Universal S i l Services Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 8
  9. 9. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Nt Networx U i Introduction Universal O ti lS i l Optional Services Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 9
  10. 10. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Nt Networx E t Introduction Enterprise S i i Services Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 10
  11. 11. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Nt Networx E t Introduction Enterprise O ti lS i Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. i Optional Services 11
  12. 12. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Nt Networx E t Introduction Enterprise O ti lS i Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. ( 12 i Optional Services (cont.) t)
  13. 13. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Introduction Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Networx Universal & Enterprise Services 13
  14. 14. Confidential Use On – Disclose and distribute only to Qwest employees having a leg nly gitimate business need to know. Disclosure outside of Qwest is pr D rohibited without authorization Strategy gy Copyright © 2008 Qwest Government Services, Inc. - All Rights Reserved. Qwest Response
  15. 15. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 15
  16. 16. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 16
  17. 17. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 17
  18. 18. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted The Q tN t T Th Qwest Networx Team Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. 18
  19. 19. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization Contractor Program Office (CPO) ted The Qwest Networx CPO is staffed with highly qualified subject matter experts who control, manage, and monitor west employees having a legitima business need to know. Disclo the performance of Qwest services, personnel, and processes. The CPO supports the General Services Administration ate (GSA) and subscribing agencies for the management, technical support, and performance on the Networx contract — b th d tt both domestically and non-domestically — ti ll d d ti ll Confidential Use Only – Disclose and distribute only to Qw and ensures that the government's requirements are addressed and agency satisfaction is maintained at all D times. 19 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  20. 20. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Program Contractor Office (CPO) Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 20
  21. 21. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CPO: Networx Program Director Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 21
  22. 22. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CPO: Contract Admin. & Finance Mgr. Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 22
  23. 23. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CPO: Transition Mgr. & Risk Mgt. Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 23
  24. 24. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization Customer Support Office (CSO) ted The Qwest Customer Support Office (CSO) is organized to ensure smooth provisioning, delivery, implementation, and ongoing support of all Networx services Through the services. west employees having a legitima business need to know. Disclo CSO and operational capabilities, Qwest is well positioned to administer and manage general inquiries, user forums ate and escalations. d l ti The CSO provides comprehensive information and guidance on training, including registration service and Confidential Use Only – Disclose and distribute only to Qw ongoing support for available programs. D 24 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  25. 25. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted Customer Support Office (CSO) Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 25
  26. 26. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization CSO: Federal Service Center Team ted (General Inquiry | Orders | Billing Tier 1 | Reports) west employees having a legitima business need to know. Disclo ate Confidential Use Only – Disclose and distribute only to Qw D 26 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  27. 27. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CSO: Billing Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 27
  28. 28. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CSO: Portal Technical Support Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 28
  29. 29. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CSO: Repair Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 29
  30. 30. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CSO: Sales Support | Complaints Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 30
  31. 31. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CSO: Customer Solutions Ctr. | SEDS Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 31
  32. 32. Confidential Use Only – Disclose and distribute only to Qw D west employees having a legitima business need to know. Disclo ate osure outside of Qwest is prohibit without authorization ted CSO: Training Qwest Response Strategy Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved. Qwest Networx — Key Organizations 32
  33. 33. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization Transition Program Management ted The i Th primary component of the Qwest transitional structure t f th Q tt iti lt t is the Transition Program Management organization. The transition team consists of a transition program manager west employees having a legitima business need to know. Disclo and transition project managers who are organized by their areas of expertise. The transition team regularly exchanges transition information related to transition planning, planning ate execution, monitoring, and control, with the Agency Transition Management Team. Transition Program Management is di tl supported b numerous other M t i directly t d by th Confidential Use Only – Disclose and distribute only to Qw positions within the CPO, such as Contracts, Security, and Quality Assurance. D 33 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  34. 34. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization Transition Program Management ted Maynard Crum Networx Transition Program Manager & Civilian Programs Program Manager Dave Lourenzo PM Patrick Amos Wayne Clifford west employees having a legitima business need to know. Disclo PM PM Jimmy Eddinger Vicki Fotopoulos Cynthia Cross-Price PM PM PM ate Crystal Foxx Jason Gandy PM PM Kathy Hoffman Ruben James PM PM Confidential Use Only – Disclose and distribute only to Qw Kathy Zales John Lybarger PM PM Ellen Pratt Daniel Saurman PM PM D Margaret Strohl Mark Twombly PM PM 34 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  35. 35. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization Product Program Operations ted • Networx Core Development – Program Management – Phased delivery of the development components specified in the Networx contract – Development is specific to the response that Qwest submitted and 39 products – Contractually obligated to deliver the functionality as described in our response west employees having a legitima business need to know. Disclo • Networx Task Order RFP Responses – Coordinate and facilitate participation of core team (IT, Network, Product) to support GSD team – Identify issues with designed solution, and identify costs/resource impacts of solution – Inputs into the Complex Transaction process and Deal Term Sheet ate – Participation in RFP Red Team, Gold Team reviews prior to RFP submission Team • Networx Task Order Wins – Transition and Implementation – Task Order may be tied to a successful RFP response – Task order may be a direct request not tied to an RFP – Alignment of Core Team and all activities to the transition plan managed by GSD CPO Confidential Use Only – Disclose and distribute only to Qw – Manage any development needs and process changes to deliver to the TO specifications • Networx Contract Modifications (MODS) – Subject Matter Expert on changes requested by GSA to the original contract terms – Manage any development (system/process) required to respond to a GSA modification • BMG Programs D – Program Manage DNC / RNC Conventions 35 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.
  36. 36. Qwest Response Strategy Qwest Networx — Key Organizations osure outside of Qwest is prohibit without authorization Product Program Operations g p ted west employees having a legitima business need to know. Disclo Cathy Garcia Curt Dickman John Serdinsky Brad Vonderheide Tammy Dudley ate BMG Prog–DNC Convention BMG Prog–DNC Convention Networx Core Program Mgmt Networx Core Area Specific Task Order/RFP Intake BMG Prog-RNC Convention BMG Prog-RNC Convention Task Order Program Mgmt Task Order Area Specific Task Order Program Mgmt Networx 3rd Party Vendors Networx 3rd Party Vendors Process, Req, UAT, Implementation Portal/Order, Billing Proposal, Rapid Resp, Transition 1-303-308-5452 1-303-308-5302 1-303-308-5316 1-303-308-5041 1-480-423-4100 john.serdinsky@qwest.co brad tammy.dudley@qwest.com curt.dickman@qwest.com catherine.garcia@qwest.co Confidential Use Only – Disclose and distribute only to Qw m vonderheide@qwest.com d h id @ m D 36 Copyright © 2008 Qwest Government Services, Inc.- All Rights Reserved.

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