Carlos Roberto Silva

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  • 1. CARLOS ROBERTO SILVA
  • 2. CARLOS SILVA RETAIL SALES MANAGER CRICKET COMMUNICATIONS SALES MANAGEMENT TRAINING
  • 3. EDUCATION
    • August 2004 – 2007 Southern Utah University Cedar, UT
    • Masters in Education Leadership
    • August 1999 – 2001 Brigham Young University Provo, UT
    • Masters in Public Administration
    •  
    • June 1986 – 1990 Universidade Federal da Paraiba J. Pessoa, PB
    • Bachelor Degree in Business Administration
    •  
    • August 1994 - 1996 UNIBA Jequie , BA
    • Broadcasting Certificate
    •  
    • April 2000 – 2001 Villanova University Tampa, FL Project Management Certificate
  • 4. REFERENCES
    • Wagner Ribeiro, NUSKIN Marketing Director, 801-671-7474
    • Clark Hirschi, LDS Church HQ Payroll Director. 801-240-2061
    • Janice Olson, Attorney, 801-468-1400
    • Larry Rowley, Clark Bardes Investment Director, 951-712-1106
  • 5. SKILLS
    • Specialized Sales Training.
    • Intensive training through Brigham Young University in computer skills including, but not limited to, Microsoft Office.
    • Strong knowledge of client relations, and account management.
    • I am flexible and willing to travel.
    • Portuguese, Spanish Speaking.
    • Management experience.
    • Ability to work independently or in teams.
    • Firm knowledge of Computer software.
  • 6. VOLUNTEER EXPERIENCE
    • Served a two year LDS Mission in Brazil.
    • Served as interpreter for the LDS Building Offices.
    • Served as a LDS Church Bishop from January 19, 1986 to November 12,1996
    • Served as a Counselor to the Stake Presidency of the LDS Church in Paraiba State, Brazil between 1996-98.
    • Humanitarian Aid Relief Team, Joao Pessoa, Paraiba, Brazil-Delivering food supplies, November 1983, Conducting food supplies caravans to Paraiba state country side cities.
  • 7. WORK EXPERIENCE
    • August 2007 – Present Cricket Communications Provo, UT
    • Retail Sales Manager
    •  
    • Responsible for reporting sales activities in the Provo Corporate Store about the store and representative performance.
    • Designing effective Business plans to improve Sales and customer services for this store.
    • Analyses and interprets both quantitative and qualitative data about the representative’s performance in sales and Store’s improvements.
    • Prepares spreadsheets and written reports to present data in clear, concise summaries to the District Manager and Direct Sales Regional Manager.
    • Maintaining professional relations with clients and customers and improve the sales performance for the Provo Corporate Store.
    •  
    •  
    • August 2006 – August 2007 Salt Lake City School District SLC, UT
    • Assistant Principal (SUU Internship)
    •  
    • Responsible for The Schools (Horizonte Training Center and Bonneville Elementary) discipline management.
    • Providing support to teachers in curriculum and meaningful learning strategies that could benefit the classes they teach.
    • Providing support to the Principal in terms of management, advisement in meeting, school supervision, participation in meeting when the principal could not be present.
    • Prepares spreadsheets and written reports to present data in clear, concise summaries about the school performance, test scores and student’s learning progress and analysis of Especial Education.
    • Help and support for especial education teams in the schools assigned by the district Horizonte High School Training Center and Bonneville Elementary.
    •  
    •  
  • 8. WORK EXPERIENCE
    • January 2007 – August 2007 Market Star Corporation Ogden, UT
    • Business Intelligence Analyst ( Part Time)
    •  
    • Responsible for performing production reporting activities including meeting with customers, and Account executives to develop reporting benchmarks.
    • Designing effective call reports to provide meaningful market information on client sales team.
    • Analyses and interprets both quantitative and qualitative data.
    • Prepares spreadsheets and written reports to present data in clear, concise summaries.
    • Maintaining professional relations with clients and customers and meets scheduled deadlines.
    • Assisting area personnel and keeping management of data flow through multiple databases and how this information relates and interacts.
    • An Excel Power user. Expert in Pivot tables, Key Functions and Formulas, Excel data manipulation, charting, and formatting.
    •  
    •  
    • August 2006 – January 2007 S. & M. Institute Salt Lake City, UT
    • Financial Consultant ( Part Time)
    •  
    • Offering Financial Support and advice to consumers were either missing critical information the consumer truly needed, or in some cases, were misleading their customers.
    • Combined with a well thought out business model and launched the Smith and Merritt Institute.
    • Helping millions of people to become financially independent and truly free of debt.
    •  
    • June 2001 – August 2006 Granite School District Salt Lake City, UT
    • Secondary Teacher (Math, Physical Education and Business).
    •  
    • Teaching Mathematics and PE and Business at the Secondary level.
    • Developing curriculum for PE and Mathematics, Support, creation and help of After School Programs.
    • Teaching Kickboxing and Self Defense for unsuccessful students to encourage them to succeed with discipline and determination.
  • 9. WORK EXPERIENC E
    • April 2000 – May 2001 – LDS Church ICS Salt Lake City, UT
    • Latin America Project Manager Assistant
    • Coordinating solutions for Hardware Problems in Computers Systems in South America. Network support for South America.
    • Supporting for Latin America Projects, Communications and Office Management. Position.
    • Reporting of all activities in Latin America Information systems projects.
    • Consult and collaborate with the Church IS community in the global design, development and deployment of Church Information systems.
    •  
    • August 1999 – April 2000 Brigham Young University Provo, UT
    • Portuguese Teacher
    • Teaching Portuguese as second language for groups of 8-12 students to conversational level of proficiency in Portuguese Language and interpersonal communication skills.
    •  
    • November 1996 – August 1999 Metalurgica Steel Joao Pessoa, PB
    • Sales Manager
    • Sales Manager, Team Leader for Sales and Business director and responsible for training for the company sales workforce.
    • Financial management, planning and forecasting; business operations, human resources and other administrative responsibilities.
    • Working effectively negotiating contracts and collaborating with internal and external partners in production and professional activities including sponsors, government officials and distribution centers.
    • Awareness of current industry directions and ability to comfortably engage strategic discussions and make decisions related to developments in Sales and Business Administration.
    • Responsible for the department budgeting and finance spenditures.
    •  
    • June 1986 – November 1996 Bristol Myers Squibb Sao Paulo, SP
    • Sales Manager, Supervisor, Sales Rep 
    • Financial management, planning and forecasting; business operations, human resources and other administrative responsibilities.
    • Ability to comfortably engage strategic discussions and make decisions related to developments in Sales and Business Administration.
    • Working close with the board of directors and big corporations to get large contracts and good business for this corporation.
    • Responsible for the Sales Training department.
    • January 1984 – June 1998 FARMASA Recife, PE
    • Sales Representative
    • Promotion of the medical supplies products, making good use of the time get big contracts in medical supplies to the company.
    • Development in Advertisement and merchandising to medical supplies. Supervision sales at the distribution centers and sales analysis.