Dccsmf oct11-cornwall

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from DCCSMF October 2011

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Dccsmf oct11-cornwall

  1. 1. Dealing with a crisis
  2. 2. Flooding in Cornwall A natural crisis
  3. 3. Heavy rain overnight What happened
  4. 4. Major incident By 6.45am What happened
  5. 5. Flooding in 4 areas What happened
  6. 6. 147 homes 238 businesses flooded What happened
  7. 7. Schools, roads and rail link closed What happened
  8. 8. Fast and helpful advice Our aims Joint response with partners Key messages via media, website and twitter
  9. 9. Silver control, multi agency comms group, daily updates What we did
  10. 10. Info pack, helpline, public meetings, advice centres What we did
  11. 11. Charity fund What we did
  12. 12. Business advice line What we did
  13. 13. 25 media calls by 10am on day one Results
  14. 14. Web hits in 3 days Results 7000
  15. 15. Twitter visits Results 2000
  16. 16. Results Visits by Prince Charles and the Prime Minister
  17. 17. Conclusion Praised by Prince Charles and David Cameron
  18. 18. Conclusion CIPR Excellence Award for Crisis Communication Shortlisted for CIPR Pride Award for Crisis Communication
  19. 19. <ul><li>Thank you </li></ul><ul><li>Hannah Rees </li></ul><ul><li>[email_address] </li></ul><ul><li>@hanlrees </li></ul><ul><li>Jason Williams </li></ul><ul><li>[email_address] </li></ul><ul><li>@_jasonwilliams </li></ul><ul><li>@cornwallcouncil </li></ul>

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