Collaborative technology round table NESTA 11th may 2011

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A couple of years old now and this area moves on so quickly - but a presentation given at a Nesta roundtable on collaborative technology, presenting early learning from a project I was running - Reboot Britain. The insights that still apply and v. interesting are technology enabled relationships and how public services might harness those.

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Collaborative technology round table NESTA 11th may 2011

  1. 1. Sunday, 13 October 13
  2. 2. Web  2.0 Collabora-ve   Technologies Sunday, 13 October 13
  3. 3. Ci#zens  &   Communi#es Web  2.0   Collabora#ve   Technologies $8.5  Billion! Sunday, 13 October 13
  4. 4. It’s all about people Sunday, 13 October 13
  5. 5. Ci#zens  &   Communi#es Web  2.0   Collabora#ve   Technologies Sunday, 13 October 13
  6. 6. Sunday, 13 October 13
  7. 7. 78%  felt  online  interac-ons  made   more  open  to  sharing  with  strangers The  Sharing  Economy,    La-tude  Research   Sunday, 13 October 13
  8. 8. Public  Services Public  Goods Ci#zens  &  Communi#esWeb  2.0 Collabora#ve  Technologies Sweet Spot Reboot Britain in here Sunday, 13 October 13
  9. 9. What  if? Sunday, 13 October 13
  10. 10. Collabora-ve      technology Sunday, 13 October 13
  11. 11. Sunday, 13 October 13
  12. 12. 12  Live  Projects   Sunday, 13 October 13
  13. 13. Families • LIFE   • Buddy • Patchwork Sunday, 13 October 13
  14. 14. Young  People • Resync • FLiP • Safe  Space • Buddi Sunday, 13 October 13
  15. 15. Communi#es • Person  to  Person • Ideas  for  Bristol • Transformed  by  You • Where  do  I  feel  unSafe • MyMP Sunday, 13 October 13
  16. 16. 3  Ques#ons  to  answer BePer,  cheaper? How  can  it  grow? Prac#cal  know-­‐how? Sunday, 13 October 13
  17. 17. BePer,  Cheaper Problem  Area  –  bePer  results: o Enables  peer  to  peer  support o Surfaces  paPerns  for  earlier  ac#on o Amplifies  and  enables  ‘off-­‐line’  approaches o Enables  hall  marks  of  meaningful  rela#onships oTrust,  Growth,  Conversa#on,  Self-­‐awareness,  Resilience Sunday, 13 October 13
  18. 18. Cheaper,  BePer Reduces  cost  of  delivery o Disseminated  exper#se o Lightweight  itera#ve  approaches o Scalable Sunday, 13 October 13
  19. 19. Building  resilience  through   rela#onships  rela-onships Sunday, 13 October 13
  20. 20. Sunday, 13 October 13
  21. 21. Sunday, 13 October 13
  22. 22. Closed  social  network •  Families  track  progress through  rich  media •  Capabili#es  tagged •  Shared  documenta#on   of Ac#vi#es •  Only  17%  team   admin  #me  and  falling •  Next  steps:  share  with other  families ...  a  new  social  dynamic Sunday, 13 October 13
  23. 23. 80  :  20 Paperwork Families: Sunday, 13 October 13
  24. 24. 17  :  83 Paperwork Families: Sunday, 13 October 13
  25. 25. 2010  first  year  pilot  of  LIFE • 47  Family  members • £760,000  saved • £275,000  actual  savings • £485,  000  preven#on Sunday, 13 October 13
  26. 26. Value  of  Trust  &  Cost  of  Suspicion Sunday, 13 October 13
  27. 27. Buddi • 63  offenders • 7500  qualifying  offences • Over  124  crimes  each • Spent  on  average  44%  adult  lives  in  prison • One  68%  of  last  11  years  in  prison • Cost  of  prison  high,  costs  of  tagging  lower  (get   figures) Is  there  a  bePer  way  to  do  tagging? Sunday, 13 October 13
  28. 28. Buddi • Maps  movements • Data  enables  rehabilita#on Rela-onship  Value • Eliminates  suspicion  &  builds  trust • Mo#va#on  and  s#cking  with  programme • Not  one  offender  convicted  of  crime  since  start Financial  reduc-on • Avoidance  of  stop  and  search,  and  arrest • 5  officer  days  and  associated  costs  such  as  forensics Sunday, 13 October 13
  29. 29. Peer  to  Peer Distributed  Exper#se Picture Credit: To follow - rooftop community garden Sunday, 13 October 13
  30. 30. Place of transformation LevelofExpertise Doctor Nurse Peer/ Self Home/Community HospitalClinic Technology Enabled Movement £££££ Expensive Specialists Collaborative Technology enables distributed expertise – gives different role to institutions such as public service providers P2P ReSync Patchwork Buddy Life Where do I feel Unsafe Sunday, 13 October 13
  31. 31. ReSync  model •Social  networking  plamorm  for  NEETS •Stat  on  NEETS •Peer  volunteers   •It  costs  a  local  authority  £2m  to  run   Connexions •Costs  £40,000  for  local  authority   to  subscribe  to  Resync Technology enabled movement – distributed expertise Sunday, 13 October 13
  32. 32. How  can  it  grow? Condi#ons  &  Capabili#es Picture Credit: Latitude research/ NSA?? Sunday, 13 October 13
  33. 33. Effec#ve  Demand • Recogni#on  of  need  –  case  studies • Observable  results  to  s#mulate  demand • How  to  create  complimentary  condi#ons • Willingness  to  pay  –  value  for  money  case • Willingness  to  decommission • Condi#ons  to  adopt  the  innova#on   – Culture,  leadership,  IT  infrastructure,  procurement Sunday, 13 October 13
  34. 34. Effec#ve  Supply • Idea  –  developing,  evolving  solu#on  and  tech • Organisa#on  –  organisa#onal/business  model • Context  –    how  local  gov  operates,  sources  of   support,  access  to  level  3  data • Ability  to  demonstrate  value  and  compa#bility • Ability  to  scale  –  solu#on  or  org  +  solu#on Sunday, 13 October 13
  35. 35. Effec#ve  Supply Reboot  projects  been  through  phase  of  understanding  the  problem  to  be   solved,  and  developing  or  harnessing  technology  and  business  models  to   solve  it.  Business  model  key. Discover  Business   Model Ready  to  Scale Basic  Research Addi#onal  R&D TechnologyExists Business Model Exists Yes YesNo No Reboot Projects Sunday, 13 October 13
  36. 36. S#mula#ng  the  market Picture Credit: Latitude research Sunday, 13 October 13
  37. 37. Discussion 1. How does this resonate with your work and perspective? 2. Gaps and opportunities for collaborative technology? 3. What area of the system is in need of intervention to take collaborative technologies to scale? 4. What are the opportunities outside the system for collaborative technology? Sunday, 13 October 13
  38. 38. Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Increasing  the  centre  ground Growing  the  market Sunday, 13 October 13
  39. 39. Opportuni#es Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Opportuni-es Sunday, 13 October 13
  40. 40. Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies •Central Government Policy •Procurement •IT infrastructure •IT policy/social IT strategy •Data & Measurement •Evidence base •Culture Leadership •Absorptive Capacity •Practical knowledge •Decommissioning •Funding – at which stage •Business model support •Sustainable business models •Key Stages for support •Data sandpit? •Practical knowledge of local government Public  Services  2.0 Crea#ng  right  condi#ons Sunday, 13 October 13
  41. 41. Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies •Central Government Policy •Procurement •IT infrastructure •IT policy/social IT strategy •Data & Measurement •Evidence base •Culture Leadership •Absorptive Capacity •Practical knowledge •Decommissioning •Funding – at which stage •Business model support •Sustainable business models •Key Stages for support •Data sandpit? •Practical knowledge of local government Public  Services  2.0 Crea#ng  right  condi#ons What  are  the  implica#ons  of  designing  with   rela#onships  in  mind? Sunday, 13 October 13
  42. 42. Video : Huge increase in bandwidth 80 millions hours of you tube every day Cisco predict that within 4 years 90% of data on web will be video Mobile & Smart Phones High mobile ownership Smart phone ownership growing More that 90% of population live within reach of a mobile phone tower Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0  -­‐  Opportuni-esPublic  Services  2.0   Opportuni#es Sunday, 13 October 13
  43. 43. Crowd accelerated innovation and video Rise in sharing behaviours Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Opportuni#es Sunday, 13 October 13
  44. 44. Opportuni#es GP Commissioning - ideal for collaborative social approaches Personalisation – Role for collaborative technology Apply crowd accelerated innovation? Public  Services Public  Goods Ci#zens  &   Communi#es Web  2.0 Collabora#ve   Technologies Public  Services  2.0 Opportuni#es Sunday, 13 October 13
  45. 45. Discussion 1. How does this resonate with your work and perspective? 2. Gaps and opportunities for collaborative technology? 3. What area of the system is in need of intervention to take collaborative technologies to scale? 4. What are the opportunities outside the system for collaborative technology? Sunday, 13 October 13

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