Hearing is believing: ROI!
Using Social Media to Further Your Goals
Carie Lewis
Director of Emerging Media
The Humane Soci...
My name is Carie,
and I’m a social networking addict.
Why are we here?
The way we communicate is changing. It’s not a fad.
Therefore, we must adapt by:
Having a presence in pla...
Social Media 101
Why this TOO?
Website Social network
One way communication Two way communication
Content generated in hou...
• Strategy
• Resources
• Buy-in
• Goals
• Measurement
• Staff Policies
• What you can do now
• Questions
… from someone wh...
HSUS Social Media Strategy
•Be where people are
•Stay on top of latest trends
• Research new opportunities
• Train staff
•...
Where We Are
humanesociety.org/connect
Facebook Options & HSUS Structure
Facebook Fan Page
for businesses, organizations, public figures
official HSUS presence –...
HSUS Emerging Media Staff
Carie Lewis
Director of Emerging Media
Project management and analytics
Caroline LeFevre
Social ...
If you’re worried about the time investment,
create a new position.
If you can’t create a new position, shift
resources wi...
We started out with one person
Went under the radar
Began by recruiting like minded members
and participating in discussio...
• Sharing information, successes,
failures with other orgs
• Elevated importance within the org
•now integrated into all c...
Goals
• Everything we do online is tied to advocacy
and fundraising
• Our social media program is no exception
• The progr...
Success is no longer just about
how many friends you have.
Do those friends do what you want them to?
• Sign advos and pet...
How do you measure success?
Unique URLs
– Any link leading to an advocacy campaign
– Any link leading to a donation page
–...
…but it’s not just about the money.
We started with
traditional metrics
Got the buy-in
Now tracking social
media metrics
Employees can be your best brand advocates.
17
• Do not prohibit social media use.
• Have a social media policy so they kn...
A Note About Facebook Privacy
It’s a GREAT idea to have
someone teach your employees
about online privacy, particularly
Fa...
NEVER post something you wouldn’t want
on the front page of the New York Times!
(Or something you wouldn’t want your mothe...
What You Can Do Now
Takeaway #1: Decide on one network and focus
on building it up. Find where your
constituents are. Most...
What You Can Do Now
Takeaway #2: Implement a tracking system. If
you don’t have a fancy CMS, put Google
Analytics on your ...
What You Can Do Now
Takeaway #3: Take advantage of free online
programs, especially if you’re a nonprofit, like
the YouTub...
What You Can Do Now
Takeaway #4: Subscribe to industry publications
like Mashable and SmartBrief. If something is
new, you...
What You Can Do Now
Takeaway #5: Research
trends in Mobile,
particularly texting and
geo-location. These are
the hottest t...
What You Can Do Now
Takeaway #6: Set up Google and Tweetbeep
Alerts for your org and yourself. If someone is
talking about...
What You Can Do Now
Takeaway #7: Find your influencers by using
Twitter search and the leaderboard on
Facebook Causes. Bui...
What You Can Do Now
Takeaway #8: Replicate all of your events on
Facebook, and create corresponding Twitter
hashtags. Prom...
What You Can Do Now
Takeaway #9: Use AddThis.com to make
everything shareable – your emails,
webpages, and press releases.
What You Can Do Now
Takeaway #10: Make your social networking
presence (like your Facebook Fan Page)
media-driven by uploa...
And remember…
Social media was not built for business purposes.
It was built to foster communication and connections.
Alwa...
Thank you!
Carie Lewis
Director of Emerging Media
The Humane Society of the United States
Email: clewis@humanesociety.org
...
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ROI: Using Social Media to Further Your Goals (DigitalNow 2010)

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This presentation focuses on measuring the return on investment in social media.

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  • Facebookusage exceeds Google with over 400 M users worldwide. 100 M are using mobile versions of Facebook. 78% of Facebook are returningusers. See the ROI first hand from Carie Lewis, a leader in successful fundraising and advocacy campaigns using social media. Learn insider secrets,what’s not working and why and what it really takes to execute some of the most successful social media campaigns. Learning Outcomes• How much time and resources a social media campaign really takes• How to really get buy in from the top• What makes people really participate Who Should Attend? Executive who are considering or supporting constituent engagement through social media campaigns
  • That way, when you find yourself in a Social Media Storm and in need ofhelp / support / additional resources – they will understand
  • Named “Best Use of Facebook Tools” by MashableNamed “Best Promotion of Social Media Efforts by a Big Brand” by Fast Company
  • 3 fans for every 1 paid
  • on causes
  • Anything with photos needs to be on facebook (spay day $600k, 60% utilization rate
  • ROI: Using Social Media to Further Your Goals (DigitalNow 2010)

    1. 1. Hearing is believing: ROI! Using Social Media to Further Your Goals Carie Lewis Director of Emerging Media The Humane Society of the United States Conference Twitter hashtag: #diginow My Twitter Username: @cariegrls
    2. 2. My name is Carie, and I’m a social networking addict.
    3. 3. Why are we here? The way we communicate is changing. It’s not a fad. Therefore, we must adapt by: Having a presence in places where people are. Finding new ways to engage our existing supporters where they are. Recruiting new supporters, donors and advocates where they are. Giving people a way to show they support us – where they are. Giving people an easy way to recruit friends, f amily, and strangers where they are.
    4. 4. Social Media 101 Why this TOO? Website Social network One way communication Two way communication Content generated in house Content generated by users Organization’s voice People’s voice Talking to people Talking with people Marketing Conversations Expect information Expect interaction Social networking has revolutionized the way we communicate and share information with one another in today's society (whether we as communicators like it or not!)
    5. 5. • Strategy • Resources • Buy-in • Goals • Measurement • Staff Policies • What you can do now • Questions … from someone who’s been there. What We’ll Talk About
    6. 6. HSUS Social Media Strategy •Be where people are •Stay on top of latest trends • Research new opportunities • Train staff • Have guidelines • Take an integrated approach • Measure everything! • Executive participation • Showcase successes • Listen • Don’t be afraid to fail • Learn from mistakes
    7. 7. Where We Are humanesociety.org/connect
    8. 8. Facebook Options & HSUS Structure Facebook Fan Page for businesses, organizations, public figures official HSUS presence – only one Facebook Groups organized by interest each state / campaign can have one Facebook Causes for specific movements each state / campaign can have many Facebook Profile a real person each person has one – but only one
    9. 9. HSUS Emerging Media Staff Carie Lewis Director of Emerging Media Project management and analytics Caroline LeFevre Social Media Specialist Social networking and advertising Sarah Barnett Emerging Media Manager Rapid response and ambassador program Julia Worth Online Community Manager my.humanesociety.org • 4 virtual interns • street team • several furry office mascots
    10. 10. If you’re worried about the time investment, create a new position. If you can’t create a new position, shift resources within the organization. If you can’t shift resources, hire an intern. Whatever you do, do NOT hire a social media agency to manage your presence. Find someone who is tech-savvy to show you the ropes. Social media enthusiasts love to share their knowledge (social media is all about sharing) Resources and buy-in
    11. 11. We started out with one person Went under the radar Began by recruiting like minded members and participating in discussion boards Built up a supporter base We proved its worth by speaking their language We compared the ROI to our paid banner campaigns Got a tech-savvy employee to train executives and staff Sensitive to all curiosity and comfort levels (we got some on Facebook, some just a daily digest of our Twitter feed to their email Don’t just tell them about it: get them involved! How we did it
    12. 12. • Sharing information, successes, failures with other orgs • Elevated importance within the org •now integrated into all communications plans •featured on redesigned org homepage • sharing links on every email, webpage, and press release • Exponential program growth from 08 to 09: • 312% increase in number of fans • 585% increase in number of Cause supporters • 249% increase in amount raised on Causes • Recognition by Fast Company, Huffington Post, Mashable • Facebook is now the #1 referring site to our website • Raised over $300k from social media outreach in 09 It’s working…
    13. 13. Goals • Everything we do online is tied to advocacy and fundraising • Our social media program is no exception • The program complements and works in conjunction with our website and email • Take an integrated approach – social media is not a silver bullet
    14. 14. Success is no longer just about how many friends you have. Do those friends do what you want them to? • Sign advos and petitions • Donate • Recruit friends • Share your content • Subscribe to your email list Measurement
    15. 15. How do you measure success? Unique URLs – Any link leading to an advocacy campaign – Any link leading to a donation page – Links from social media, banner ads, etc. Click through & conversion rates by source Statistics – # of visitors and page views to quantify exposure – Time spent on site or page to measure engagement – Top pages and keywords to define interests – Referring sites to find out where your audience is New media mentions
    16. 16. …but it’s not just about the money. We started with traditional metrics Got the buy-in Now tracking social media metrics
    17. 17. Employees can be your best brand advocates. 17 • Do not prohibit social media use. • Have a social media policy so they know what they can and can’t do. Focus on the CAN. • Bring web-savvy employees into the process • Incorporate social media into everyone’s job • Help them understand privacy settings and learn the tools • Address anonymity and personal profiles The time to have a social media policy is NOW. Employees and Social Media
    18. 18. A Note About Facebook Privacy It’s a GREAT idea to have someone teach your employees about online privacy, particularly Facebook. Dual accounts are a violation of Facebook’s Terms of Service Use Friend Lists to organize Categorize friends based on what you do (or don’t) want them to see Set up friend lists > set privacy settings > set search settings
    19. 19. NEVER post something you wouldn’t want on the front page of the New York Times! (Or something you wouldn’t want your mother or boss to see!)
    20. 20. What You Can Do Now Takeaway #1: Decide on one network and focus on building it up. Find where your constituents are. Most likely, it will be Facebook, so start with a Facebook Fan Page. If you don’t start it, someone else will. Take $100 and do Facebook ads to your page – always keep them on Facebook - to build your base fast and virally.
    21. 21. What You Can Do Now Takeaway #2: Implement a tracking system. If you don’t have a fancy CMS, put Google Analytics on your site and start using Google tracking links on all your URLs. It’s free!
    22. 22. What You Can Do Now Takeaway #3: Take advantage of free online programs, especially if you’re a nonprofit, like the YouTube Nonprofit Program and Google Grants. If you don’t, it’s money left on the table!
    23. 23. What You Can Do Now Takeaway #4: Subscribe to industry publications like Mashable and SmartBrief. If something is new, you’ll know about it and be able to take advantage of it right away.
    24. 24. What You Can Do Now Takeaway #5: Research trends in Mobile, particularly texting and geo-location. These are the hottest topics right now, so start brainstorming about how you can use them.
    25. 25. What You Can Do Now Takeaway #6: Set up Google and Tweetbeep Alerts for your org and yourself. If someone is talking about you, you’ll know it. Listen first.
    26. 26. What You Can Do Now Takeaway #7: Find your influencers by using Twitter search and the leaderboard on Facebook Causes. Build a loyalty program for them with incentives tied to your org.
    27. 27. What You Can Do Now Takeaway #8: Replicate all of your events on Facebook, and create corresponding Twitter hashtags. Promote them everywhere, both print and online, and early.
    28. 28. What You Can Do Now Takeaway #9: Use AddThis.com to make everything shareable – your emails, webpages, and press releases.
    29. 29. What You Can Do Now Takeaway #10: Make your social networking presence (like your Facebook Fan Page) media-driven by uploading all your photos to Flickr, and videos to YouTube, and then embedding the content. Bonus: you only have to update in one place.
    30. 30. And remember… Social media was not built for business purposes. It was built to foster communication and connections. Always think like the user and be authentic and genuine. This is still very new for businesses – so don’t be afraid to take a risk, fail, and learn from your mistakes!
    31. 31. Thank you! Carie Lewis Director of Emerging Media The Humane Society of the United States Email: clewis@humanesociety.org LinkedIn: http://www.linkedin.com/in/carielewis Twitter: @cariegrls Blog: cariegrls.blogspot.com HSUS Networks: humanesociety.org/connect
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