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Student Support Online-Classroom

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Logo on and Introduction to the Interface for Online Classroom.

Logo on and Introduction to the Interface for Online Classroom.

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  • not really not sure what this is, or if it is really necessary for the course. CAn someone give me some help please?
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  • 1. STUDENT SUPPORT ONLINE CLASSROOM PAGEPrev Next 1
  • 2. PAGEPrev Next 2 STUDENT SUPPORT ONLINE CLASSROOM00 YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > MAIN MENU Main Menu INTRODUCTION TO THE ONLINE CLASSROOM 3 FEATURES ON DIFFERENT DEVICES 5 WINDOWS PC LOGON INSTRUCTIONS 7 APPLE MAC LOGON INSTRUCTIONS 16 IPAD LOGON INSTRUCTIONS 25 ONLINE CLASSROOM INTERFACE 33 HELP AND SUPPORT 36
  • 3. PAGEPrev Next 3 INTRODUCTION TO THE ONLINE CLASSROOM01 Introduction to the Online Classroom At Careers Australia we use the software application called “Blackboard Collaborate” to run our Online Classrooms. Blackboard is the Learning Management System that runs My.CA where you are able to access all your online learning units, lessons and assessments. The Online Classroom is an important part of the online learning experience for both students and trainers. It brings the experience of a real classroom to the virtual space online. You are able to share your learning experience with classmates and your trainer is able to deliver the course in an exciting and engaging way. You will be asked to participate in the Online Classroom both for general learning and for assessment. This guide has been developed to try to make your transition to Online Classroom user extraordinaire as smooth as possible. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > INTRODUCTION TO THE ONLINE CLASSROOM
  • 4. PAGEPrev Next 4 1.1 YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > INTRODUCTION TO THE ONLINE CLASSROOM INTRODUCTION TO THE ONLINE CLASSROOM Before you join the Online Classroom: Software: (Mac users only) The first time that a .collab file is to be sent to you, there will be instructions for you to download the Blackboard Collaborate Launcher so that you can join a Blackboard Collaborate web conferencing session. Follow these instructions and set up your computer. Location: Where are you? A quiet room or shared office? How can you minimise distractions & potential interruptions around you (phone, colleagues etc)? Equipment: You will need the computer or device you have been using to access Blackboard, a headset (headphones and microphone) - iPhone earplugs with a microphone work well. Don’t use built in microphones or speakers - this creates echoing and feedback, spoiling the session for others. Arriving at the Online Classroom: Join the classroom: At least 10 minutes before your Online Classroom is scheduled to start, go to the Online Classroom link in Blackboard and click on Launch Room. If you are using Windows click Launch with JAVA, if you are using a Mac download the software and follow the instructions. The Launcher will download and you can verify the application. (Mac Users - The first time you may need a little longer to install the Blackboard Collaborate Launcher.) When asked to run the application click Run. You are now in the room. For step by step instructions see other pages in this guide. Connection Speed: Select the correct internet connection speed for your session, this affects the quality of the session. Configure your headphones & microphone: Tools>Audio>Audio Set Up Wizard Classroom etiquette: The Moderator will explain how to ask questions (chat/raise hand/talk) & who to contact if you have any technical problems during the session. Troubleshooting: Microphone/Audio problems: Check the connections & go through the Audio Setup Wizard - Tools>Audio>Audio Set Up Wizard Breakup in sound, video or whiteboard: Check that your connection speed is set correctly - Edit>Preferences>Session>Connection TOP TIP Test Blackboard Collaborate Blackboard Collaborate works on most machines, however, in some cases you may experience network firewall issues that restrict your ability to participate. Check your settings at Blackboard Support. Contact Careers Australia using the Contact link in the left hand navigation of your Online Learning Portal.
  • 5. PAGEPrev Next 5 ONLINE CLASSROOM FEATURES ON DIFFERENT DEVICES02 Features on Different Devices The Online Classroom can be accessed from your computer or any Apple mobile device, Android device or Kindle Fire. The following table summarises the Online Classroom features that are available to you when you are on different devices. Check with your trainer, or check the description of the Online Classroom session to check if you can engage in all activities planned on your chosen device. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > FEATURES ON DIFFERENT DEVICES
  • 6. PAGEPrev Next 6 FUNCTION MOBILE DEVICE APPLE MAC WINDOWS PC Audio - Listening to other speakers and speaking to the room l l l Live Video - Watch and show video of users in front of their computer L l l Emoticons l l l Away from room l l l Raise hand l l l Vote YES/NO l l l Participants window view l l l Chat with the whole class l l l Chat with users privately L l l Whiteboard interactive tools for annotations L l l Whiteboard content viewing l l l Web tour L l l Application share - viewing an application on another user’s desktop l l l Load content L l l Breakout rooms - access to go to a room l l l Breakout rooms - access to interactive tools on shared whiteboard in room L l l Notes L l l File transfer from moderator to participants L l l YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > FEATURES ON DIFFERENT DEVICES
  • 7. PAGEPrev Next 7 ONLINE CLASSROOM WINDOWS PC LOGON INSTRUCTIONS03 Windows PC logon instructions The following pages are screen shots of the process of logging onto the Online Classroom with a Windows PC computer. Please familiarise yourself with the process before going to the Online Classroom for the first time, or refer to this guide whilst you are logging on. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 8. PAGEPrev Next 8 ONLINE CLASSROOM PAGEPrev Next 8 3.1 YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS LOG-ON INSTRUCTIONS To enter the classroom, within your unit, navigate to the Online Classroom at least 10 minutes before the scheduled start time. If it is your first time, arrive 25 minutes early and look through some of the support materials to help you get familiar with the online classroom environment. When you are ready, click on the link to the Online Classroom (Highlighted).
  • 9. PAGEPrev Next 9 ONLINE CLASSROOM PAGEPrev Next 9 3.2 LOG-ON INSTRUCTIONS Click on the Launch Room button. This will start the process of opening the Online Classroom. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 10. PAGEPrev Next 10 ONLINE CLASSROOM PAGEPrev Next 10 3.3 LOG-ON INSTRUCTIONS The “Do you want to run this application?” pop up window will appear. Click on “Run” (highlighted). YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 11. PAGEPrev Next 11 ONLINE CLASSROOM PAGEPrev Next 11 3.4 LOG-ON INSTRUCTIONS If Java is installed on your computer, you will see this screen. You may have to update the version of Java. This stage may take a few moments. Skip to 3.6. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 12. PAGEPrev Next 12 ONLINE CLASSROOM PAGEPrev Next 12 3.5 LOG-ON INSTRUCTIONS IF you see this Application Error window Java is NOT installed on your computer. Don’t worry ... Go to www.java.com to download Java for free. Install Java onto your computer. HINT: unclick the McAffee option. Return to Step 3.2 to Launch Room. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 13. PAGEPrev Next 13 ONLINE CLASSROOM PAGEPrev Next 13 3.6 LOG-ON INSTRUCTIONS This screen indicates that the application is loading, it may take a moment, have patience please. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 14. PAGEPrev Next 14 ONLINE CLASSROOM PAGEPrev Next 14 3.7 LOG-ON INSTRUCTIONS You will need to select your internet connection speed so that you are sent the right size of files for your bandwidth to handle. To do this click in the area highlighted and a range of options to choose from will appear. Click OK. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 15. PAGEPrev Next 15 ONLINE CLASSROOM PAGEPrev Next 15 3.8 LOG-ON INSTRUCTIONS This is the Online Classroom interface. Please have patience whilst the connection is authenticating. Once the connection window closes automatically, you are in the classroom. Congratulations! Welcome! Look in the Participants section under Main Room and you will see who is logged in. Your Moderator will come online and lead the session. While you wait, test your audio using the Audio Testing Wizard. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > WINDOWS PC LOGON INSTRUCTIONS
  • 16. PAGEPrev Next 16 ONLINE CLASSROOM APPLE MAC LOGON INSTRUCTIONS04 Apple Mac logon instructions The following pages are screen shots of the process of logging onto the Online Classroom with an Apple Mac computer. Please familiarise yourself with the process before going to the Online Classroom for the first time, or refer to this guide whilst you are logging on. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 17. PAGEPrev Next 17 ONLINE CLASSROOM PAGEPrev Next 17 4.1 LOG-ON INSTRUCTIONS To enter the classroom, within your unit, navigate to the Online Classroom at least 10 minutes before the scheduled start time. If it is your first time, arrive 25 minutes early and look through some of the support materials to help you get familiar with the online classroom environment. When you are ready, click on the link to the Online Classroom (Highlighted). YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 18. PAGEPrev Next 18 ONLINE CLASSROOM PAGEPrev Next 18 4.2 LOG-ON INSTRUCTIONS For your first time, you will need to download the software application “Collaborate Launcher”, using the link highlighted in the lower circle. Once you have downloaded the software, install it on your computer according to the instructions on the screen. Come back to your browser window and click on the Launch Room button (highlighted). YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 19. PAGEPrev Next 19 ONLINE CLASSROOM PAGEPrev Next 19 4.3 LOG-ON INSTRUCTIONS In case you missed downloading the Launcher, the second highlighted button gives you a chance to download it again. For those users who already have the Blackboard Collaborate Launcher application installed, click on “I already have this, Launch.” YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 20. PAGEPrev Next 20 ONLINE CLASSROOM PAGEPrev Next 20 4.4 LOG-ON INSTRUCTIONS If you are using Google Chrome as your Browser (preferred) a file called “join.collab” will download into the bottom of your browser window and into your Downloads folder on your computer. If you are not using Google Chrome, go to the next step. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 21. PAGEPrev Next 21 ONLINE CLASSROOM PAGEPrev Next 21 4.5 LOG-ON INSTRUCTIONS Everyone will be able to find the “join.collab” file in their Downloads folder using the Finder window. Double click on this to open it. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 22. PAGEPrev Next 22 ONLINE CLASSROOM PAGEPrev Next 22 4.6 LOG-ON INSTRUCTIONS The “Verifying application.” window will pop up - this indicates the application is opening. It may take a moment, have patience please. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 23. PAGEPrev Next 23 ONLINE CLASSROOM PAGEPrev Next 23 4.7 LOG-ON INSTRUCTIONS You will need to select your internet connection speed so that you are sent the right size of files for your bandwidth to handle. To do this click in the area highlighted and a range of options to choose from will appear. Click OK. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 24. PAGEPrev Next 24 ONLINE CLASSROOM PAGEPrev Next 24 4.8 LOG-ON INSTRUCTIONS This is the Online Classroom interface. Please have patience whilst the connection is authenticating. Once the connection window closes automatically, you are in the classroom. Congratulations! Welcome! Look in the Participants section under Main Room and you will see who is logged in. Your Moderator will come online and lead the session. While you wait, test your audio using the Audio Testing Wizard. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > APPLE MAC LOGON INSTRUCTIONS
  • 25. PAGEPrev Next 25 ONLINE CLASSROOM IPAD LOGON INSTRUCTIONS05 iPad logon instructions The following pages are screen shots of the process of logging onto the Online Classroom with an iPad. the process is very similar with an iPhone or iPod. Please familiarise yourself with the process before going to the Online Classroom for the first time, or refer to this guide whilst you are logging on. YOU ARE HERE > STUDENT SUPPORT BLACKBOARD COLLABORATE > IPAD LOGON INSTRUCTIONS
  • 26. PAGEPrev Next 26 ONLINE CLASSROOM PAGEPrev Next 26 5.1 LOG-ON INSTRUCTIONS Please be aware that some functions of the Online Classroom are not available on a tablet. Check your session is not using whiteboard interactions, breakout rooms or webtour. To enter an online classroom via your iPad you must first download the Blackboard Collaborate App. Search for this on the App Store. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 27. PAGEPrev Next 27 ONLINE CLASSROOM PAGEPrev Next 27 5.2 LOG-ON INSTRUCTIONS Install the Blackboard Collaborate App using your Apple ID and Apple password. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 28. PAGEPrev Next 28 ONLINE CLASSROOM PAGEPrev Next 28 5.3 LOG-ON INSTRUCTIONS Accept the Blackboard Collaborate Mobile Participant Agreement - after you have read it, of course. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 29. PAGEPrev Next 29 ONLINE CLASSROOM PAGEPrev Next 29 5.4 LOG-ON INSTRUCTIONS Using the Safari web browser on the iPad, go to your unit via the Careers Australia Blackboard site. Log in and navigate to the Online Classroom link. Click “Launch Room”. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 30. PAGEPrev Next 30 ONLINE CLASSROOM PAGEPrev Next 30 5.5 LOG-ON INSTRUCTIONS Allow Collaborate (the software application that runs the Online Classroom) to access the microphone. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 31. PAGEPrev Next 31 ONLINE CLASSROOM PAGEPrev Next 31 5.6 LOG-ON INSTRUCTIONS Congratulations! Welcome! Look in the Participants section under Main Room and you will see who is logged in. Your Moderator will come online and lead the session. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 32. PAGEPrev Next 32 ONLINE CLASSROOM PAGEPrev Next 32 5.7 LOG-ON INSTRUCTIONS It is important when using a mobile device to leave the session and close the application. If you do not leave the session, the application will continue to access your device’s audio. Click on the button with the lines (highlighted) to access the menu or leave the session. Then click OK to leave. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > IPAD LOGON INSTRUCTIONS
  • 33. PAGEPrev Next 33 ONLINE CLASSROOM ONLINE CLASSROOM INTERFACE06 Online classroom interface The online classroom has features you will use to interact and collaborate with your classmates and trainer. These are some of the features and functions you will use: • Viewing the Whiteboard. • Sending and receiving chat messages with the entire room. • Using emoticons, hand-up and leave the room to communicate with the class. • Listening to other speakers and speaking to the room. • Responding to polls. • Accessing and interacting in breakout rooms. • Following your Trainer on a Web Tour. • Viewing an Application on another user’s desktop. The following pages show you where to access some of these features within the Online Classroom interface. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > ONLINE CLASSROOM INTERFACE
  • 34. PAGEPrev Next 34 6.1 YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > ONLINE CLASSROOM INTERFACE ONLINE CLASSROOM INTERFACE The Online Classroom is designed so that you can interact with your fellow students in a virtual or online classroom environment. After some practice, the interface will be very easy to use. Get to know where the buttons are, and what they do, here. 1. Configure Audio Equipment Tools>Audio>Audio Setup Wizard Or use this icon at the top of the Audio & Video Window. 2. Test your microphone If you intend to use your microphone in the session, you might want to test it out before the session starts. To use the microphone, click the Talk button once to switch ON, click again when you have finished to switch OFF. 3. Moderators and Participants People running the session are Moderators and people attending the session are Participants. Look for your name and others. 4. Send text-chat messages Send to the entire group: type your message in the box and press return. OR Send a message to an individual: double click their name in the participant list, and text-chat through the new tab at the bottom of the chat panel. You can also send just to the Moderator. 5. Adjust the layout Each panel (Audio, Participants, Chat) can be dragged and dropped on your desktop (or across multiple monitors) and adjusted to suit you. Return to the original layout: View>Restore Default Layout 6. Emoticons, Away, Raise Your Hand & Vote Toolbox Simple ways to communicate with your Trainer, you may be asked to use these buttons throughout the class. 7. Whiteboard Toolbox If you are asked to collaborate on the whiteboard use these tools to draw, type, outline and point. 8. Whiteboard This white space is where your Trainer will load presentations, type and perhaps ask you and your classmates to collaborate together. 1 2 3 4 6 7 8
  • 35. PAGEPrev Next 35 6.2 So you know your way around ... Here are 10 points about the different parts of the online classroom interface. Taking a moment to read these points will ensure that you are up to speed with the most useful tools as a participant. TOP TIP Save a copy of the presentation: File>Save>Whiteboard>All Pages Save as .pdf or .png Change the layout of your screen: Drag, drop or stretch each panel to suit you. To return to original layout: View>Restore Default Layout Sign out of the session: File>Exit YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > ONLINE CLASSROOM INTERFACE ONLINE CLASSROOM INTERFACE PARTICIPANTS: Who’s here & what can I do? 1. People who run the session are Moderators and people who attend the sessions are Participants. 2. If you use the microphone, webcam, chat, application sharing, whiteboard - an icon will appear next to your name (visible to all). 3. Some permissions may have been switched off by the Moderator. 4. The buttons next to your name in the Participant window allow you interact: • Emoticons • Step Away from the session • Raise a hand (to ask a question, or to respond) • Vote (YES/NO, A-E) CHAT: Comment & ask questions (via text chat / Instant Messaging) 5. The main chat area displays all messages (sent by you and others) 6. Send a message to everyone: Type in the box and press return 7. Send a message to an individual: Double click their name in the participant list, and text-chat through the new tab at the bottom of the chat panel. WHITEBOARD: Joining in with the session 8. If you are invited to contribute to the whiteboard, use the tools to the left, remember your annotations can be seen by everyone. AUDIO: Settings for listening in & talking out loud 9. Click Talk to switch you microphone on, when you have finished, click again to switch off. 10. Adjust the microphone and speaker levels by using the controls above the Talk button.
  • 36. PAGEPrev Next 36 ONLINE CLASSROOM HELP AND SUPPORT07 Help and support Careers Australia has developed and made available a range of support materials for the Online Classroom. You can find them in the Support tab at the top right of your Careers Australia Blackboard screen, or in the Online Classroom section of Careers Australia Blackboard. Please take some time to review these materials, and familiarise yourself with the Online Classroom. Some support materials give a general overview and others are more detailed, they are for you to use if you have a specific problem or want to know a function of the Online Classroom in detail. The next place to go is http://support.blackboardcollaborate.com/ where the people who make the software that runs the Online Classroom offer support. You can find answers to just about all your Online Classroom questions. Email (click on this link): onlinelearning@careersaustralia.edu.au and put Online Classroom in the subject line. Write in detail what you are trying to do, and why you think you are having a problem to do it. If you can include a screen shot of where you are having an issue it will help us to help you. YOU ARE HERE > STUDENT SUPPORT ONLINE CLASSROOM > HELP AND SUPPORT