sePteMber 2010   CAREER LADDERS AnD   PAThWAyS FOR ThE                                                                    ...
work closely with clients to match skills and interests with            economy has rendered innovative career pathway pro...
cArEEr PAtHwAy PrIncIPLES                                              ample, outreach in rural communities may require a ...
tial participants for specific pathways. Drawing on multiple             5. Integrate Basic Skills remediationproviders to...
ployment. This section offers examples of the principles and          partners legitimized the proposal by confirming the ...
industry and identified five occupations in the industry that           counseling) are currently so limited at the commun...
One reason that some hard-to-employ individuals are difficult         A JFF program managed by Southeast Arkansas commu-to...
conducting Frequent and relevant Evaluations                                                  Cal-PASS matches statewide C...
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Issue Brief: Career Pathways and the Hard to Employ

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Issue Brief: Career Pathways and the Hard to Employ

  1. 1. sePteMber 2010 CAREER LADDERS AnD PAThWAyS FOR ThE suMMAry of brief hARD-TO-EMPLOy Featuring examples from initia- tives that combine the efforts of Alison Gash and Melissa Mack employers, educators, and work- force development experts, this brief identifies key principles for successfully implementing career ladders and pathways in pro- grams that allow hard-to-employ job-seekers to enter and advance in the workforce. About this brief IntroductIonThis Issue Brief was written by Alison Gash The concept of the career ladder or career pathway has proven to be an effectiveand Melissa Mack of Social Policy Research. basis for strategies aimed at developing the careers of incumbent workers. BecauseThe opinions expressed are those of the au- career ladder programs allow employers to shift resources from recruitment intothors and not necessarily those of ETA. employee investment, they provide employees with better access to training andThis Brief was developed on behalf of the contribute to improved employee retention and productivity.1 In the last few years,U.S. Department of Labor, Employment and an increasing number of workforce investment boards (WIBs) and workforce provid-Training Administration (ETA) under proj-ect DOLB091A20808, Technical Assistance ers have been applying career ladder principles to a rather different task: training theto WIRED Grantees Serving Disadvantaged unemployed and hard-to-employ. This strategy has shown considerable promise as aPopulations project. Under this project, So- way of meeting the needs of this population.cial Policy Research Associates (SPR), in part-nership with Mathematica Policy Research Based on the successful practices employed by a range of career pathways programs(Mathematica), provided technical assistance for low-skill, unemployed individuals, this Issue Brief presents a set of six principlesto assisted eight grantees of the Workforce that should be the basis for the development of any program intending to use careerInnovation and Regional Economic Devel-opment (WIRED) Initiative to assist them ladder strategies as a means of bringing hard-to-place individuals into the workforcein their efforts to expanding economic op- and keeping them there.portunities for disadvantaged populations.Project Manager: Vinz Koller (SPR). Career ladder and career pathway programs for incumbent workers generally useThis Issue Brief is one of a series of four de- interconnected educational increments, complemented by support services, to helpveloped for this project. participants ascend a career ladder in an in-demand industry or occupation.2 For traditional pathway programs (those training incumbent workers) the basic goal is to make it easier for employers to advance their own employees so that they don’t have to look elsewhere to fill higher-level positions. Most career-ladder and career-pathway initiatives for incumbent workers hinge upon partnerships with three critical groups: employers experiencing a labor-supply short- age, educators who can offer customized basic and career-specific training, and workforce development experts who specialize in recruitment and skills assessment. Programs frequently make use of job placement specialists who locate employers and job openings that have advancement potential, as well as case managers who 1
  2. 2. work closely with clients to match skills and interests with economy has rendered innovative career pathway programspromising career paths and map out support and training difficult to fund. Workforce programs and training providersstrategies for entering the career ladder. Typically, training is such as the community colleges are having to do more withcustomized to meet industry requirements while expediting less, while public and private employer partners face hiringstudent completion. Trainings are often provided at the work- freezes.site, are scheduled to accommodate work schedules, and arepartially or completely subsidized through employer contribu- Despite this challenging context, many entities have prioritizedtions and WIA funds. the career pathway approach in their efforts to train, place, and support those with barriers to employment, precisely be-WIBs, community colleges, and community-based organiza- cause of their belief in the effectiveness of this approach. Totions across the country, aided in part by sector-based fund- circumvent the funding problem, they have used a variety ofing from DOL, have developed such programs in a variety of approaches, from obtaining public grants or private founda-industries, including health care, manufacturing, and agricul- tion support to relying on employer contributions.ture. In health care, for instance, career ladder programs havegiven food service workers and transportation specialists in Several aspects of career pathway programs make them wellhospitals the training they need to become Certified nurs- suited to meet the needs of the hard-to-employ, even in aing Assistants, and they have enabled CnAs to move up the tight economy:career ladder and become Certified Medical Assistants or Li- • Because they are industry-focused, career pathwaycensed Practical nurses. programs can achieve better placement results. BasedThe reasons for the success of career-ladder programs for in- on industry and employer input, pathway programs arecumbent workers are relatively clear. Most current employees tailored to fill current or anticipated labor shortages andalready possess the foundations for advancement in their in- meet changes in skill requirements. Consequently, relativedustries or companies; training can easily be integrated into to individuals who use traditional workforce developmentthe work schedule; both employees and employers can eas- services, industry-centered training participants tend toily understand the benefits of participation. In contrast, pro- have higher rates of job placement and retention, andgrams designed to place unemployed, low-skilled individuals earn higher wages.6into career pathways must contend with several challenges • career pathway programs can address participants’not faced by incumbent worker programs. how will indi- immediate financial needs while facilitating long-viduals be recruited into the pathways program? What steps term advancement. Rather than focusing solely onshould be taken to sustain employer engagement and invest- placement in the first job, a career ladders approach helpsment? Finally, and most importantly, how can the pathways an individual gain employment in an occupation with ad-approach accommodate clients deficient in basic skills or pos- vancement potential and develop a plan to advance alongsessing various barriers to employment? a pipeline within the occupation once hired. The place-Although individuals with moderate- to long-term unemploy- ment success of an industry-targeted program helps ament have a wide range of barriers to employment, the typi- participant meet immediate financial needs while the ca-cal hard-to-employ person has insufficient educational and reer pipeline approach allows him or her to fulfill longer-work experience, poorly developed basic and soft skills, and term goals for meaningful employment, thus effectivelylimited English proficiency. In addition, many individuals con- breaking the cycle of employment instability.sidered hard-to-employ have serious training obstacles due to • the team approach of career pathway programslack of childcare, lack of transportation, and housing instabil- gives participants more seamless support and aity.3 Many have severe financial constraints that put them in more entwined safety net. Rather than working inneed of immediate employment and render them less likely isolation, or through infrequent meetings and telephonethan other training candidates to be able to participate in or calls, case managers, training providers, and employerscomplete traditional long-term training programs or training work together to provide a continuum of training, jobprerequisites. Due to these barriers, hard-to-employ individu- placement, and support services that is more efficientals may have longer and more frequent spells of unemploy- and easier to navigate than many other workforce train-ment, which, over time, may reduce the likelihood that they ing programs.will obtain stable, living wage employment.4 • career pathway programs can be customized toAdding to the challenge of assisting individuals facing mul- meet the individual needs of participants. They cantiple barriers to employment is the current economic crisis. work around scheduling difficulties, geographic limita-The rate of job creation continues to fall; in July of 2010, the tions, and learning impediments and remain flexible toeconomy lost 131,000 jobs, and the unemployment rate re- changing circumstances.mained at 9.5 percent.5 Those out of work for six months orlonger now make up 40 percent of all unemployed people. Inaddition to compounding the difficulty of obtaining employ-ment for those already facing barriers, the poor state of thecareer Ladders and Pathways for the Hard-to-Employ 2 September 2010
  3. 3. cArEEr PAtHwAy PrIncIPLES ample, outreach in rural communities may require a one-on- one, small-business approach, while employers in urban areasAlthough career pathway programs for the hard-to-employ may respond to higher-profile strategic efforts.are relatively new, many of the agencies and organizationsdeveloping these programs have invested considerable time The programs highlighted in this issue brief have found thatand expertise in learning how to take full advantage of these the following strategies support alignment of career pathwayspotential benefits. They have learned many lessons and imple- training with employer and industry needs:mented many successful practices. Therefore, workforce enti-ties, training providers, and employers who want to develop • Form or expand existing employer consortium(s) to informcareer ladder/pathway programs for harder-to-employ indi- and design customized career pathways for low-incomeviduals do not have to “re-invent the wheel.” workers.Our survey of career pathway programs that have been suc- • Conduct employer surveys and/or regional labor marketcessful in training and placing low-skilled, hard-to-employ scans to create training that is based on real-time em-individuals in employment reveals that these programs share ployer demand.several basic attributes, regardless of the targeted industry. • Maintain open and on-going communication with em-These attributes can be distilled into six basic principles: ployers and/or consortium members with the frequency1. Partner with industries/employers in all aspects of that best meets their needs (monthly, quarterly, as-need- program design to assure that training is relevant and to ed) and in the venue (on-site or off-site) that’s most con- increase employer investment in the program and its stu- venient for them. dents.2. create incremental pathways that include employment 2. create Incremental Pathways opportunities with short-term, moderate, and long-term Incremental training gives participants the possibility of an im- training requirements to expedite job placement while mediate pay-off while providing them with opportunities to maintaining a focus on career advancement. improve their job prospects over the longer term. Programs3. Promote partnerships between training providers, that offer only short-term training may struggle to place their wIBs, and organizations that work with the hard- participants into meaningful employment. On the other hand, to-employ to help streamline recruitment and promote organizations that focus only on placing participants into jobs completion. requiring long-term training will likely deter a significant num- ber of potential participants who need immediate employ-4. Make training accessible and flexible by varying train- ment. A mix of short-term, moderate-term, and long-term ing sites and schedules, reducing or accommodating lan- training maximizes participation while promoting job growth. guage and learning barriers, and developing drop-out prevention services or policies. The strategy of creating incremental pathways has several key aspects:5. Integrate basic skills remediation with career-specif- ic content to maintain participant engagement and ex- • Develop a tiered training scheme that offers immediate pedite program completion. access or advancement opportunities for students who want to commit to longer-term training, even if they need6. conduct frequent and relevant evaluations to im- substantive remediation first. prove career ladder programs and maintain (or attract) partnerships. • Provide multiple trainings that result in “stackable” cre- dentials recognized by employers.1. Partner with Employers and Industry Sectors • Where industry-specific career ladders are not possible, design short-term trainings in multiple and related occu-Partnerships between industry and service providers are a criti- pations that offer the opportunity for lateral movementcal component of any successful career advancement strat- and direct advancement.egy. This is especially true when working to support careerpathways for low-income workers and other hard-to-employpopulations. Workforce training providers must orient train- 3. Promote Partnerships Between training Providersing toward high-growth industries that have immediate and and organizations that work withprojected job opportunities. Employer partners and consor- the Hard-to-Employtia can provide information about labor demand and skills Unlike incumbent worker initiatives, which have a captive andrequirements, which is important in developing any success- relatively knowledgeable audience, career pathways programsful career pathway program and essential for hard-to-employ that focus on harder-to-place individuals have to overcomepopulations. Furthermore, employer-engagement strategies many obstacles in their attempts to attract and retain poten-should be customized to the community environment. For ex-career Ladders and Pathways for the Hard-to-Employ 3 September 2010
  4. 4. tial participants for specific pathways. Drawing on multiple 5. Integrate Basic Skills remediationproviders to recruit and support these individuals is one critical with career-Specific contentcomponent of many successful programs. For example, whilecommunity colleges are often instrumental as the sites for Just as trainings for incumbent workers may be customized tolow-cost, short-term, technical-skills training, they may lack accommodate the busy schedules of working students, train-the financial and staffing wherewithal to support students ing programs for low-skilled participants can be customizedwith high needs and barriers to education and employment. to allow participants to improve basic skills while working to-Similarly, organizations focused on recruitment, case manage- wards the completion of prerequisites.ment, and support may be less equipped to provide students Successful programs work closely with community collegeswith the industry-specific knowledge necessary to help them and other training providers to create numerous ways of inte-navigate employment and training opportunities. grating skills remediation with career-specific training:In order to address these capacity gaps, the “best practice” • Align skill remediation goals with career pipeline objec-providers we surveyed have developed three important part- tives.nership strategies: • Teach basic skills within the context of career training or• Provide case management jointly with organizations that exploration. have relationships with career ladder participants. • Offer vocationally focused English as a Second Language• Integrate training and case management. courses.• Offer case managers and WIB staff an overview of indus- • Maintain learning cohorts to enable trainees to support try basics. each other. • Offer different combinations of credit and non-credit4. Make training Accessible to Participants trainings.Career pathways programs serving the chronically unem-ployed or under-employed can face challenges when attempt- 6. conduct Frequent and relevant Evaluationsing to provide training to individuals with multiple barriers toparticipation in training. Childcare and transportation difficul- A strong data analysis system is essential for any workforceties may prevent participants from attending or continuing development program. For programs working with the hard-with their training. Scheduling complications can hinder par- to-employ, however, program evaluation is especially critical.ticipant availability during weekday training hours. Individu- Employer partners may be skeptical of the benefits of workingals with limited English proficiency may be discouraged from with individuals with barriers to employment. Training provid-participating in the training. Daily and unforeseen expenses ers may not recognize the value of customizing or modifyingcan drastically limit the financial feasibility of program par- training elements. A record of successful performance canticipation. In addition to determining the barriers participants counter such prejudices and promote buy-in. Success storiesface in securing employment, then, career pathway initiatives can be the basis of marketing that encourages program sus-should identify the potential impediments that may prevent tainability and, in some cases, expansion.participants from participating in training and develop strate-gies for reducing or removing these obstacles. In addition to tracking training completion, hiring, wage gain, and retention, the featured career ladder programs for theThe career pathway programs we interviewed use several hard-to-employ implement a number of additional evalua-common strategies for making training accessible to hard-to- tion-related measures:employ participants: • Reserve or secure funds for external or more intensive• Offer evening and weekend classes. program evaluation.• Provide flexibility around course completion when stu- • Build marketing into program elements. dents encounter unforeseen barriers. • Conduct follow-up with employer participants.• Develop web-based training—offered online or out of mobile sites—for individuals in rural areas who may lack access to home computers and the Internet. StrAtEGIES In ActIon• Provide career-specific ESL courses to introduce partici- The principles and strategies outlined above will be applied pants to the career pathways. differently in different geographic regions and regional labor• Subsidize training to permit low-income participants with markets, and they need to be adapted to the local range of pressing financial needs to participate. workforce intermediaries, training providers, and organiza- tions with expertise serving individuals with barriers to em-career Ladders and Pathways for the Hard-to-Employ 4 September 2010
  5. 5. ployment. This section offers examples of the principles and partners legitimized the proposal by confirming the need forstrategies as they are being applied in a variety of different training and provided invaluable assistance in compiling laborcontexts. market data, writing portions of the grant, and committing to offering internships to future trainees.Partnering with Employers and Industry Sectors The Breaking through Initiative run by Jobs for the Future (JFF) and the national Council for Workforce Education hasrhodes State college in west central Ohio conducted an been very effective helping low-skilled adults access occupa-intensive survey of the region’s manufacturing sector to de- tional and technical training. The directors of the initiativetermine immediate and projected hiring needs, skills require- credit their success with placing hard-to-serve job candidatesments, and wages. Through ongoing dialogue with the state’s in high-growth career ladders, in part, to their strong connec-leading manufacturing employers, the college realized that tion to employers. Staff members spend time at employers’most job vacancies required skills more advanced than what work sites to fully understand their hiring needs and whatthe training providers had offered to teach. The survey results future employees need if they are to advance in the industry.prompted Rhodes State and manufacturing employers to Because employers are fully integrated into program develop-form the west central ohio Manufacturing consortium, ment and implementation, they have a sense of ownershipan association of dues-paying manufacturing employers in- over the outcomes. Moreover, their participation gives themterested in customizing career advancement opportunities to an opportunity to get to know students, increasing the like-address labor supply shortages. The Consortium worked with lihood that they will hire the students and promoting earlyRhodes State to develop a multi-tiered manufacturing training investment in student progress.program. Level 1 provides an overview of basic manufactur-ing terminology and processes. Students in level 2 receive anoccupational certificate from either Rhodes State or a private creating Incremental Pathwaystechnical college. The curriculum offered through RhodesState is condensed into one year. Students also have the op- The west central ohio Manufacturing consortium creat-tion of pursuing an Associates or Bachelor’s Degree as part ed a three-tiered career pathway to allow both low-skilled andof the third—or advanced—level of training. Staff members higher-skilled individuals to access employment in manufac-maintain open lines of communication to keep consortium turing. The first, or basic, tier trains participants in manufac-members informed and continually update member incen- turing terminology and processes and serves as the founda-tives and benefits to promote active engagement. tional pathway. Although the tier is primarily geared towards individuals with a GED, higher-skilled participants often par-The Lane workforce Partnership in western Oregon capi- ticipate in the program to brush up on the basics. At the endtalized on an existing health care consortium to offer career of the 40-hour training participants receive an industry-rec-ladders training in health care to individuals receiving TAnF. ognized certificate. Quite a few of the basic-tier graduatesThis health-care-focused career-ladder program helped indi- progress to second tier training.viduals receiving TAnF to enter and complete training as cer-tified nursing assistants, medical office assistants, pharmacy Because the health care industry is an optimal field for im-techs, and registered nurses. The initiative relied on existing plementing an incremental career-ladder program, there arerelationships with employers and training providers estab- many examples of health-care-focused career pathway pro-lished through the Community healthcare Education network grams around the country. A denver-based JFF program(ChEn). ChEn employer members and Lane Community Col- helps participants in health care career pathways experiencelege worked together to create short-term training opportuni- immediate success by providing CnA training to low-skilledties for individuals with immediate employment needs as well participants and then helping students leverage this trainingas longer-term advanced training for those with longer-term in their pursuit of more advanced health care careers. Similarly,employment goals. Intensive case management and support students enrolled in CnA training through JFF’s south texasservices were provided through a partnership between TAnF health care pathway program can use credits earned incase managers and WIA providers. the training toward a more advanced degree or certificate. Typically, CnA trainings in south Texas are considered non-Based on the results of “environmental scans” in energy credit classes, but through the career pathway program, thegeneration and energy efficiency, the San Francisco Bay Area CnA credits are held in escrow and made available when theConsortium of Community Colleges formed the new Ener- students matriculate into a for-credit pathway. Many studentsgy workforce (nEw) Initiative to seek direction about the enrolled in the CnA program simultaneously complete theirmost pressing industry needs. The nEW Initiative convened a GEDs. The Lane workforce Partnership’s healthcare clus-group of energy employers in early 2007 to explore their will- ter offers TAnF recipients the opportunity to enter a varietyingness to offer internships to students training at the com- of trainings, ranging from shorter-term CnA or Medical Officemunity colleges for energy occupations. One direct result of Assistant training to long-term Registered nursing programs.the employer input was a two-year grant (2007–2009) fromthe Community Colleges’ Chancellor’s Office to provide oc- Based on employer feedback, the nEw Initiative in the Sancupational training for jobs in the energy industry. Industry Francisco Bay Region narrowed its focus to the solar powercareer Ladders and Pathways for the Hard-to-Employ 5 September 2010
  6. 6. industry and identified five occupations in the industry that counseling) are currently so limited at the community collegeswere in demand and for which community colleges in the re- (and the teachers so over-committed) that any additional sup-gion had the infrastructure and faculty expertise to quickly port for students was welcome. The case manager maintainsdevelop short-term training programs: close contact with the teachers in and out of the classroom, and finds that it is invaluable to be the mediator between• Photovoltaic (solar panel) installer students, teachers, and the many other parties involved in the• Solar-thermal (hot water heater) installer lives of the predominantly court-involved youth.• Sales representative Unlike traditional workforce development programs, which typically prioritize breadth over depth and allow case manag-• Solar designer and engineer ers and WIB staff to be workforce development “generalists,” career ladder programs require staff members to become• Installation manager/project foreman well-versed in the nuts and bolts of specific industries and oc-These five occupations are not structured on the basis of a cupations. All staff, not just training providers and instructors,typical linear career ladder. Rather, due to skills shared across must be able to use basic industry rhetoric and understandthe positions, the short-term trainings not only prepare stu- the steps to and qualifications for advancement in order todents for one occupation but also develop capacity for lateral support participants through training, placement, and ad-movement within and between solar employers. vancement. To that end, Skyline community college in San Bruno, California, provided its WIB staff and program partici- pants with a green jobs overview course in order to promotePromoting Partnerships between training Providers and a shared understanding between participants and staff aboutorganizations that work with the Hard-to-Employ the basic elements of the relatively new and rapidly advancing “green” industry.Rather than creating parallel recruitment and case manage-ment systems to identify and support hard-to-employ partici-pants, the Lane workforce Partnership limited its recruit- Making training Accessible to Participantsment to individuals receiving TAnF and partnered with TAnFcase managers. The program’s health care pathway relies on To accommodate scheduling difficulties and geographican “intensive case management” model to help keep its stu- constraints, the west central ohio Manufacturing con-dents engaged in training. WIA providers partner with TAnF sortium offers its basic tier training during evenings andcase managers to develop training plans for each of the 40 weekends at locations throughout the region, including highparticipants in the program. Coordination between TAnF and schools, CBOs, and career or education centers. The Consor-Lane County staff allows participants to work with TAnF case tium is also pursuing web-based training options.managers who are familiar with the obstacles participants In California’s San Joaquin Valley, Proteus, Inc., an organi-may encounter throughout the training but who are also well- zation providing services to farmworkers and other rural jobinformed about training specifics. Additionally, the “intensive seekers, offers workforce services, including access to com-case management” approach safeguards against participants puters and the Internet and web-based training, via schoolfalling through the cracks in the event of a personal emergen- buses redesigned into mobile employment centers. While notcy. Staff members are quickly apprised of obstacles and work designed specifically around career ladders, Proteus’s modelwith TAnF case managers to help the participants complete of physically bringing services to isolated participants is par-their training. ticularly relevant for providers seeking to develop career path-the career Ladders Project (cLP) is a nonprofit organization way programs for the hard-to-employ.based in Oakland, California, that was created in response to JFF’s Breaking through Initiative is premised, in part, ona state-level call for a comprehensive career ladders initiative. the notion that current career advancement programs fail toCLP operated out of a commitment to career pathways, and address the specific needs and challenges of their students,particularly to the strategy of pairing training providers with thus allowing often minor obstacles, such as transportationhuman service organizational expertise, in designing its Gate- problems or lack of childcare, to significantly reduce students’way Project, a six-county project designed to provide bridges likelihood of completion. JFF has developed a range of drop-to community college and careers for disadvantaged or dis- out prevention techniques. For example, a Kentucky-based JFFconnected youth, especially those in or aging out of foster pathway program (Jobs for the Future) allows students to pickcare. In one Gateway site, Los Medanos community col- up where they left off if they are forced to withdraw from alege in Pittsburgh, California, the case manager attends class class. Rather than requiring students to make up the entirewith her 25-student cohort for the duration of the 14-week course, classes are divided up into sections, allowing studentsEarly Childhood Education training program. (This cycle oc- who drop out to make up only the missed sections at a latercurs once per year.) Initial concern that community college date.faculty would resist the case manager presence turned out tobe unfounded, in part because the resources (especially forcareer Ladders and Pathways for the Hard-to-Employ 6 September 2010
  7. 7. One reason that some hard-to-employ individuals are difficult A JFF program managed by Southeast Arkansas commu-to attract and retain is that they lack even the rudimentary nity college offers students pursuing a nursing degree a con-tools to access the training programs designed to start them densed basic skills remediation/prerequisites sequence. Ratheron a career pathway. In Santa Cruz County, the Health ca- than requiring students to complete developmental educationreer LAddErS project, a network of education providers, prior to enrolling in prerequisites, which could take up to twoworkforce services providers, and employers that has for the years, the program has compressed remediation and prerequi-last decade focused on meeting the health care occupational sites into one year of training. As a result, more than 90% ofneeds of the region, attempted to address this problem by en- enrolled students completed the fast-track prerequisite train-gaging the adult school to provide pre-CnA training for lim- ing compared to the approximately 60% of students enrolledited-English-proficient learners. The adult school developed in the traditional training sequence. Similarly, the Spanish tovocational ESL classes to prepare a largely agricultural worker English Associate teacher certificate Program at South-population for completing the first step in the transition into western College offers a four-semester program that links ESLhealth care careers, that is, preparation to enter CnA training and childhood development coursework and leads to certifi-at one of the area’s community colleges or other CnA training cation and continuing education.providers. By teaching both technical and basic skills while using applied,A crucial component of any recruitment and retention strat- “hands-on” methods, educators have found they are able toegy serving the hard-to-employ involves the provision of fi- support student understanding of academic content while atnancial supports and incentives. While all career ladders the same time developing career skills. The Career Laddersprograms need to anticipate participant needs and provide Project considers contextualized learning a critical approach tosupports, unemployed participants (particularly those with opening career pathways to individuals deficient in both basicmultiple barriers to employment) are particularly vulnerable skills and technical skills. CLP’s utilities and constructionto financial setbacks that can derail employment goals. Sub- Prep Program at Los Angeles Trade-Technical College inte-sidizing training can be the difference between dropping out grates math, English, construction, and work readiness skills toand completing the training, and is therefore one of the core prepare students for employment in construction/utilities and/elements of the Career Ladders Project Career Advancement or continued education. The Automotive tech program atAcademies (CAA). CAA, a coalition of 29 colleges in three re- Fresno city college has a similar setup for automotive train-gions of California, establishes pipelines to college and high- ing. Another CLP program, Programa en carpintería Finawage careers for underemployed, underprepared youth and at Laney College in Oakland, offers a bilingual cabinet-makingadults. Participants at San Jose City College, Laney College in class—the instructor teaches in English and a translator trans-Oakland, San Diego City College, the Central Valley Career lates for the largely Spanish-speaking cohort.Advancement Academies, and hartnell College in Salinas dopaid work in elementary and middle-school afterschool pro- Cohort-based learning is an important element of CLP‘sgrams while they prepare for careers in education or human career Advancement Academies. In this context, a cohortservices. These placements offer trainees the opportunity to is a group of learners who take their basic (English and math)experience the real world of afterschool programming and classes and their technical skill classes together. Cohort-basedprovide much-needed income. At the same time, trainees are learning allows peer support networks to develop; studentsable to build their resumes and continue to pursue certifica- help each other apply basic skills concepts to the technicaltion and credentialing in education and human services. training environment, form study groups, and offer encour- agement to each other to stay enrolled when coursework or external circumstances become difficult.Integrating Basic Skills remediation In California’s East Bay, the community college created thewith career-Specific content Alameda transportation and Logistics Academic SuccessJFF programs recognize that program retention hinges on program (ATLAS), a partnership between the college, thekeeping students engaged and interested in the course mate- Port of Oakland, and the transportation and logistics unions.rial. Students may find lengthy remedial training or prereq- The project includes a partnership with the adult basic educa-uisites especially discouraging. Integrating technical training tion system, which provides non-credit basic skills instructionand remediation not only decreases the amount of time spent for students whose levels of literacy are too low to begin com-in the classroom but also centers instruction on the more in- munity college classes. however, students are simultaneouslyherently interesting career-specific content. JFF’s davidson permitted to enroll in for-credit technical skills classes, with acommunity college program, which has developed career plan for transitioning directly into higher-level (credit-earning)pathways for a number of different industries, merges basic basic skills classes once their math and reading levels reachskills remediation with career exploration. Through this modi- the appropriate levels.fication, students are exposed to career-specific content thatallows them to feel like they are getting started on the train-ing and to make more informed decisions when choosing acareer pathway to pursue.career Ladders and Pathways for the Hard-to-Employ 7 September 2010
  8. 8. conducting Frequent and relevant Evaluations Cal-PASS matches statewide Community College Manage- ment Information System (MIS) data with that of the K-12,In general, successful outcomes are good not only for partici- California State University, and the University of Californiapants, but for supporting and maintaining partnerships with systems to create a K-16 data source for California. CLP hasworkforce programs, training providers, and employers. In ad- worked to have Cal-PASS collect data for the Career Advance-dition, the process of collecting and analyzing data itself can ment Academies as well. To this end, Cal-PASS put together apromote partner buy-in. Evaluation and technical assistance common web-based entry system for CAA staff to enter datahave been key aspects from the very beginning of the Career on CAA students. CAA students are “tagged” and can beAdvancement Academies (CAA)—a public-private partnership matched against the state-wide Community College MIS tobetween career Ladders Project, the California Community access full information on any CAA participant. Cal-PASS hadCollege’s Chancellor’s Office, and numerous foundations. hoped to run the CAA students against California’s Unem-The Chancellor’s Office required that each of the three regions ployment Insurance Wage data base via the state Employmentreceiving a CAA award conduct an evaluation. CLP worked Development Department (EDD) in order to track participantwith the regions to secure a common evaluator, Public/Private employment outcomes, but that effort is still being pilotedVentures, for consistency of approach and presentation of re- and beta tested with EDD.sults. Key aspects of the evaluation have included visits to each rhodes State college conducted an intensive follow-up sur-of the CAAs and interviews and focus groups with faculty and vey of manufacturing industry employers in west central Ohio.students. In order to have the evaluation inform the program Through a grant from the KnowledgeWorks Foundation,improvement-oriented technical assistance (being provided by Rhodes State staff, economic development agency employ-CLP), the evaluation and technical assistance teams have held ees, and members of the West Central Ohio Manufacturingjoint “learning sessions” with each of the academy sites. Consortium interviewed representatives from 65 manufactur-Alongside the evaluation, and emerging from its early results, ing companies. In addition to interviewing the companies in-CLP developed a strong marketing campaign. They created cluded in the college’s 2004 survey (which prompted the de-a faculty primer for community college teachers and hired a velopment of the Consortium) the 2007 survey expanded thefull-time videographer to make short videos in the classroom scope of potential participants. Based on its experience withwith students as the primary witnesses to the success of the the pathway program, Rhodes State also refined the survey toAcademies. The videos have been shown at faculty and other include questions on skill sets that more accurately reflectedadministrative meetings; they are used as a recruitment tool the needs of manufacturing employers. In addition to pro-for students; and they can be shown by participating non- viding useful outcome information on employer hiring plansprofits and workforce intermediaries to make the case to their from each of the three tiers, the survey also detailed currentboards and funders. hiring challenges and anticipated hiring needs over the next three years and gauged employer interest in offering intern-In addition to the formal evaluation of CAAs that is underway, ships to program participants. Through this follow-up survey,CLP has worked with another data-gathering entity to track Rhodes State and the West Central Ohio Manufacturing Con-CAA participants with the long-term goal of program im- sortium can continue to update their training to match ongo-provement. Cal-PASS is a non-profit organization that works ing changes in the manufacturing sector and expand the poolwith the California community college system and other state of potential employer participants.and local school districts on a voluntary data-sharing project.1 See nanette Relave. 2003. “Incumbent Worker Training for Low-Wage Workers,” Welfare Information Network Issue Notes 7 (13). Retrieved on August 4, 2010 from http://76.12.61.196/publications/incumbentworkertrainingIn.htm2 We borrow from the following two definitions: (1) “a series of connected education and training programs and student support services that enable individuals to secure a job or advance in a demand industry or occupation.” (Worksource Oregon. Retrieved on June 24th, 2010 from www.worksourceoregon.org/index.php/career-pathways/128-what-are- career-pathways) and (2) a set of connected educational steps that help people gain skills and move up a career ladder” [with] “multiple entry and exit points that build to the next level.” (Roseanne Perry Stephens. 2009. “Charting a Path: An Exploration of Statewide Career Pathway Efforts in Arkansas, Kentucky, Oregon, Washington, and Wisconsin.” Seattle, WA: Seattle Jobs Initiative, Retrieved on June 24, 2010 from www.seattlejobsinitiative.com)3 For a discussion of general barriers to employment among hard-to-serve individuals see Sandra K. Danziger and Kristin S. Seefeldt. 2003. “Barriers to Employment and the ‘hard to Serve’: Implications for Services, Sanctions, and Time Limits,” Social Policy & Society 2:2, 151-160.4 See harry J. holzer and Robert J. LaLonde. 1998. “Job Change and Job Stability among Less-Skilled young Workers,” Madison, Wisconsin: Institute for Research on Poverty, Dis- cussion Paper no. 1191-99. Retrieved July 24, 2010 from http://www.ssc.wisc.edu/irp/.5 U.S. Department of Labor, Bureau of Labor Statistics. (2010, August 6). news Release USDL 10-1076. Retrieved from: http://www.bls.gov/news.release/pdf/empsit.pdf6 See Sheila Maguire, Joshua Freely, Carol Clymer, and Maureen Conway. 2009. “Job Training that Works: Findings from the Sectoral Employment Impact Study,” PP/V In Brief, Issue.7 The experimental study demonstrated that sector-based training participants earned, on average, 18 percent more than participants who received non-sector based employment services. Sector-based training participants were more likely to be employed during the 24-month experiment period and had longer durations of employment than control partici- pants. (p. 6-7)career Ladders and Pathways for the Hard-to-Employ 8 September 2010

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