Your transformation through Innovation & industrialization - with a Business Information Service Center

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Your transformation through Innovation & industrialization - with a Business Information Service Center

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  • 1. Your transformation through Innovation & industrialization - with a Business Information Service Center Patrik Karlsson, Capgemini Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date © Rights Reserved Copyright © Capgemini 2013. All 2013 IBM Corporation
  • 2. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 2
  • 3. Who am I? Patrik Karlsson Managing Consultant, BI Architect, Business Developer, Project Manager 20+ years experience within BI/DW CBIB (Certified Business Intelligence Professional Member of Capgemini global Expert Connect program within Business Information Management @BIPatrik Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 3
  • 4. Today's objective: How you can enable your Organization to take One approach to Business Intelligence to deliver better, faster, more reliable, more business relevant information & insight to the business Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 4
  • 5. Agenda  Objective of the Day  Current situation  Business Information Service Center (BISC)  The basics  The Anatomy of a BI Service Center  The Setup  What's the Gain? Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 5
  • 6. What we hear from our Clients: “I Can’t trust the information I get.” “We have an army of people who spend their days building XLS reports.” “We are running full speed just to keep up with the fixes.” “It is a nightmare to manage the multiple vendors we have.” IT Business “Cost to deliver reports is too high” “I can’t get the Information I need.” “The business wants more analysis every day.” Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 6
  • 7. And at the same time We get New Demands… Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 7
  • 8. Customer insight: Understanding and segmenting customers based on their behavior (sales, web transactions, call center logs, social media…) Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 8
  • 9. Operational/ Supply chain data: Real-time movement data from RFID. Analytics is offering the ability to achieve a new level of Optimization. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 9
  • 10. Asset optimization: Understanding how my assets are performing Which need renewing, Predicting asset failure and setting up maintenance on this basis. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 10
  • 11. Big Data: Harnessing new data sources rapidly. Every business is being challenged with new data sources – social media, equipment sensor data, smart meters, web logs, call transactions,… Insight from unstructured data: With 80% of an organizations data in unstructured form (email, text, call logs… ) organizations are looking to harvest this information to improve insight . Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 11
  • 12. The New Requirements High demands on the internal organization High Workload Several Different BI Tools Skill Shortages IT & Business not aligned Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 12
  • 13. The New Requirements High demands on the internal organization High Workload Several Different BI Tools Skill Shortages IT & Business not aligned We have the solution and the method to succeed Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 12
  • 14. Business Information Service Center Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 13
  • 15. The Basics of a BISC
  • 16. What is a BI Service Center? BI Transformation + Managed Service Information strategy  The people and processes to engage with Business and IT to deliver meaningful BI where and when needed Supports/promotes effective use of BI to drive business strategy + Client-side people and processes  Industrialized Industrialized Rightshore® delivery BI development and support  Rightshore® Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 15
  • 17. Enables the end product to be Delivered at much lower cost Onshore BI team BI Factory Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 16
  • 18. 3 75 Years 75 – 85 % Offshore Onshore Development & Support Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 17
  • 19. We can scale up and scale down the factory according to Demand Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 18
  • 20. Business Information Why should you have a Service Center ? Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 19
  • 21. Client need Mission Critical Reliable, high quality BI Our response BI Service Center provides a firm, reliable and consistent basis for rapid, effective information delivery. Scaling Up Nice to have More with less Our approach increases productivity. With Rightshore®, costs come down by up to 50%. Industrialized BI & Analytics Accelerated multi-stream development, with flexible resourcing, means capacity adapts rapidly to need. We can run multiple parallel streams, assuring consistency and managing dependencies. Business focus on analytics Client staff dedicate their time to adding value through information – not manipulating spreadsheets. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 20
  • 22. Let me Show you the Anatomy of a BI Service Center Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 21
  • 23. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  • 24. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Set up BI Service Center Infrastructure Establishing the process both onshore with business and IT and in the BI Factory (on or off-shore) Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  • 25. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Set up BI Service Center Infrastructure Establishing the process both onshore with business and IT and in the BI Factory (on or off-shore) Innovation and Continuous improvement Delivering productivity and process improvements and bringing new technology innovations into the program Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  • 26. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Business & IT engagement Set up BI Service Center Infrastructure to establish clear objectives and roadmap for information requirements Establishing the process both onshore with business and IT and in the BI Factory (on or off-shore) Innovation and Continuous improvement Delivering productivity and process improvements and bringing new technology innovations into the program Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  • 27. Setting up the BI Service Center Infrastructure Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 23
  • 28. Demand management A clear defined process for enabling development of up to 100s of work packages across multi-stream programs. Open work package costing The Capgemini GREAT BI tool provides a clear and auditable basis for work package costing the customer can easily see what he is getting and how productivity improvements will deliver cost savings over time. Using the Capgemini BIM CoE resource pool we are able to rapidly scale to meet the business needs and similarly scale down again when the demand reduces. Flexible resource management Program stream & multi-vendor management Central design authority Service introduction Our program management methodology is designed to deal with multiple streams of work and multiple BI vendors development teams. Providing consistency in design across multiple streams of work. Ensuring smooth transition with no business disruption. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 24
  • 29. What is the Gain? Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 25
  • 30. Today's objective: How you can enable your Organization to take One approach to Business Intelligence to deliver better, faster, more reliable, more business relevant information & insight to the business Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 26
  • 31. Contact Information Patrik Karlsson Niklas Karlsson Managing Consultant, BIM patrik.karlsson@capgemini.com Head of BIM Sweden niklas.karlsson@capgemini.com +46 8 53 68 3918 + 46 70 531 3918 @BIPatrik +46 72 706 38 39 @bim_niklas Viktor Gintse BI - Consultant viktor.gintse@capgemini.com +46 8 5368 5646 + 46 725 61 5646 Your transformation through Innovation & industrialization - with aGain better control Service Center, 2013-10-17 Business Information over your Business, 2013-08-29 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 27
  • 32. About Capgemini With more than 125,000 people in 44 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. www.capgemini.com Rightshore® is a trademark belonging to Capgemini The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved.