Your transformation through
Innovation & industrialization
- with a Business Information Service Center
Patrik Karlsson, C...
Your transformation through Innovation & industrialization
- with a Business Information Service Center, 2013-10-17

Prese...
Who
am

I?
Patrik Karlsson

Managing Consultant,

BI Architect, Business Developer, Project Manager
20+ years experience w...
Today's objective:

How you can
enable your Organization to take

One
approach to Business Intelligence
to deliver better,...
Agenda
 Objective of the Day
 Current situation
 Business Information Service Center (BISC)
 The basics

 The Anatomy...
What we hear from our Clients:

“I Can’t trust the
information I get.”

“We have an army
of people who
spend their days
bu...
And at the same time

We get New

Demands…
Your transformation through Innovation & industrialization
- with a Business In...
Customer insight:
Understanding and
segmenting customers
based on their behavior
(sales, web transactions,
call center log...
Operational/
Supply chain data:
Real-time movement
data from RFID.
Analytics is offering
the ability to achieve a
new leve...
Asset
optimization:
Understanding how my
assets are performing
Which need renewing,
Predicting asset failure
and setting u...
Big Data:
Harnessing new
data sources rapidly.
Every business is being
challenged with new
data sources – social
media, eq...
The New Requirements
High demands on the internal organization
High Workload
Several Different BI Tools
Skill Shortages
IT...
The New Requirements
High demands on the internal organization
High Workload
Several Different BI Tools
Skill Shortages
IT...
Business
Information

Service
Center
Your transformation through Innovation & industrialization
- with a Business Informat...
The Basics of a BISC
What is a BI Service Center?

BI Transformation + Managed Service

Information
strategy

 The people and processes to eng...
Enables the end product to be Delivered at

much lower cost

Onshore
BI team

BI
Factory

Your transformation through Inno...
3

75

Years

75 – 85 %
Offshore

Onshore

Development & Support
Your transformation through Innovation & industrializatio...
We can scale up
and scale down

the factory
according to

Demand
Your transformation through Innovation & industrializatio...
Business

Information

Why should you
have a

Service
Center

?

Your transformation through Innovation & industrializatio...
Client need
Mission
Critical

Reliable,
high quality BI

Our response
BI Service Center provides a firm, reliable and
cons...
Let me Show you the

Anatomy
of a BI Service Center

Your transformation through Innovation & industrialization
- with a B...
BI Environment review & hardening
Work on your core BI platform and BI
architecture to make it suitable for
industrializat...
BI Environment review & hardening
Work on your core BI platform and BI
architecture to make it suitable for
industrializat...
BI Environment review & hardening
Work on your core BI platform and BI
architecture to make it suitable for
industrializat...
BI Environment review & hardening
Work on your core BI platform and BI
architecture to make it suitable for
industrializat...
Setting up the
BI Service Center
Infrastructure

Your transformation through Innovation & industrialization
- with a Busin...
Demand
management

A clear defined process for enabling development of up to 100s of work packages
across multi-stream pro...
What is the

Gain?

Your transformation through Innovation & industrialization
- with a Business Information Service Cente...
Today's objective:

How you can
enable your Organization to take

One
approach to Business Intelligence
to deliver
better,...
Contact Information

Patrik
Karlsson

Niklas
Karlsson

Managing Consultant, BIM
patrik.karlsson@capgemini.com

Head of BIM...
About Capgemini
With more than 125,000 people in 44 countries, Capgemini is one of
the world’s foremost providers of consu...
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Your transformation through Innovation & industrialization - with a Business Information Service Center

  1. 1. Your transformation through Innovation & industrialization - with a Business Information Service Center Patrik Karlsson, Capgemini Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date © Rights Reserved Copyright © Capgemini 2013. All 2013 IBM Corporation
  2. 2. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 2
  3. 3. Who am I? Patrik Karlsson Managing Consultant, BI Architect, Business Developer, Project Manager 20+ years experience within BI/DW CBIB (Certified Business Intelligence Professional Member of Capgemini global Expert Connect program within Business Information Management @BIPatrik Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 3
  4. 4. Today's objective: How you can enable your Organization to take One approach to Business Intelligence to deliver better, faster, more reliable, more business relevant information & insight to the business Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 4
  5. 5. Agenda  Objective of the Day  Current situation  Business Information Service Center (BISC)  The basics  The Anatomy of a BI Service Center  The Setup  What's the Gain? Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 5
  6. 6. What we hear from our Clients: “I Can’t trust the information I get.” “We have an army of people who spend their days building XLS reports.” “We are running full speed just to keep up with the fixes.” “It is a nightmare to manage the multiple vendors we have.” IT Business “Cost to deliver reports is too high” “I can’t get the Information I need.” “The business wants more analysis every day.” Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 6
  7. 7. And at the same time We get New Demands… Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 7
  8. 8. Customer insight: Understanding and segmenting customers based on their behavior (sales, web transactions, call center logs, social media…) Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 8
  9. 9. Operational/ Supply chain data: Real-time movement data from RFID. Analytics is offering the ability to achieve a new level of Optimization. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 9
  10. 10. Asset optimization: Understanding how my assets are performing Which need renewing, Predicting asset failure and setting up maintenance on this basis. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 10
  11. 11. Big Data: Harnessing new data sources rapidly. Every business is being challenged with new data sources – social media, equipment sensor data, smart meters, web logs, call transactions,… Insight from unstructured data: With 80% of an organizations data in unstructured form (email, text, call logs… ) organizations are looking to harvest this information to improve insight . Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 11
  12. 12. The New Requirements High demands on the internal organization High Workload Several Different BI Tools Skill Shortages IT & Business not aligned Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 12
  13. 13. The New Requirements High demands on the internal organization High Workload Several Different BI Tools Skill Shortages IT & Business not aligned We have the solution and the method to succeed Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 12
  14. 14. Business Information Service Center Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 13
  15. 15. The Basics of a BISC
  16. 16. What is a BI Service Center? BI Transformation + Managed Service Information strategy  The people and processes to engage with Business and IT to deliver meaningful BI where and when needed Supports/promotes effective use of BI to drive business strategy + Client-side people and processes  Industrialized Industrialized Rightshore® delivery BI development and support  Rightshore® Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 15
  17. 17. Enables the end product to be Delivered at much lower cost Onshore BI team BI Factory Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 16
  18. 18. 3 75 Years 75 – 85 % Offshore Onshore Development & Support Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 17
  19. 19. We can scale up and scale down the factory according to Demand Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 18
  20. 20. Business Information Why should you have a Service Center ? Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 19
  21. 21. Client need Mission Critical Reliable, high quality BI Our response BI Service Center provides a firm, reliable and consistent basis for rapid, effective information delivery. Scaling Up Nice to have More with less Our approach increases productivity. With Rightshore®, costs come down by up to 50%. Industrialized BI & Analytics Accelerated multi-stream development, with flexible resourcing, means capacity adapts rapidly to need. We can run multiple parallel streams, assuring consistency and managing dependencies. Business focus on analytics Client staff dedicate their time to adding value through information – not manipulating spreadsheets. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 20
  22. 22. Let me Show you the Anatomy of a BI Service Center Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 21
  23. 23. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  24. 24. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Set up BI Service Center Infrastructure Establishing the process both onshore with business and IT and in the BI Factory (on or off-shore) Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  25. 25. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Set up BI Service Center Infrastructure Establishing the process both onshore with business and IT and in the BI Factory (on or off-shore) Innovation and Continuous improvement Delivering productivity and process improvements and bringing new technology innovations into the program Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  26. 26. BI Environment review & hardening Work on your core BI platform and BI architecture to make it suitable for industrialization. Business & IT engagement Set up BI Service Center Infrastructure to establish clear objectives and roadmap for information requirements Establishing the process both onshore with business and IT and in the BI Factory (on or off-shore) Innovation and Continuous improvement Delivering productivity and process improvements and bringing new technology innovations into the program Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 22
  27. 27. Setting up the BI Service Center Infrastructure Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 23
  28. 28. Demand management A clear defined process for enabling development of up to 100s of work packages across multi-stream programs. Open work package costing The Capgemini GREAT BI tool provides a clear and auditable basis for work package costing the customer can easily see what he is getting and how productivity improvements will deliver cost savings over time. Using the Capgemini BIM CoE resource pool we are able to rapidly scale to meet the business needs and similarly scale down again when the demand reduces. Flexible resource management Program stream & multi-vendor management Central design authority Service introduction Our program management methodology is designed to deal with multiple streams of work and multiple BI vendors development teams. Providing consistency in design across multiple streams of work. Ensuring smooth transition with no business disruption. Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 24
  29. 29. What is the Gain? Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 25
  30. 30. Today's objective: How you can enable your Organization to take One approach to Business Intelligence to deliver better, faster, more reliable, more business relevant information & insight to the business Your transformation through Innovation & industrialization - with a Business Information Service Center, 2013-10-17 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 26
  31. 31. Contact Information Patrik Karlsson Niklas Karlsson Managing Consultant, BIM patrik.karlsson@capgemini.com Head of BIM Sweden niklas.karlsson@capgemini.com +46 8 53 68 3918 + 46 70 531 3918 @BIPatrik +46 72 706 38 39 @bim_niklas Viktor Gintse BI - Consultant viktor.gintse@capgemini.com +46 8 5368 5646 + 46 725 61 5646 Your transformation through Innovation & industrialization - with aGain better control Service Center, 2013-10-17 Business Information over your Business, 2013-08-29 Presentation Title | Date Copyright © Capgemini 2013. All Rights Reserved 27
  32. 32. About Capgemini With more than 125,000 people in 44 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2012 global revenues of EUR 10.3 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore®, its worldwide delivery model. www.capgemini.com Rightshore® is a trademark belonging to Capgemini The information contained in this presentation is proprietary. © 2013 Capgemini. All rights reserved.

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