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SAP mobile platform & mobile apps

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As mobile adoption grows, the business imperative for mobile business is clear. However, enterprise mobility goes beyond mobile apps–it influences how you run your business. The presentatios is ...

As mobile adoption grows, the business imperative for mobile business is clear. However, enterprise mobility goes beyond mobile apps–it influences how you run your business. The presentatios is about Capgemini’s amazing mobile solutions’ success stories and how we can help you in your journey to mobility.

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    SAP mobile platform & mobile apps SAP mobile platform & mobile apps Presentation Transcript

    • Mikael Östman Account Executive, Mobility Solutions SAP Mobile Platform & Mobile Apps
    • © 2013 SAP AG. All rights reserved. 2 Mobile reshapes the enterprise Connect ThingsUnwire PeopleUnwire Content Connect Places
    • © 2013 SAP AG. All rights reserved. 3 Employees & Partners 1,000s 100, 000s Millions Places Scale of Mobile Enterprise Content Customers Things
    • © 2013 SAP AG. All rights reserved. 4 Connect and mobilize people, places, content and things like never before Mobile Web SMS Apps Mobile Security Cloud Big Data BYOD mPayments M2M MMS Enterprise App Store Device Management B2C Apps B2E Apps Mobile Analytics Mobile Application Management Mobile Content Management B2B Apps Mobile App Platform mCommerce mMoney HTML5 Native mBanking Multi-channel Mobile Messaging MMS InterConnect Social mWallet Sensors Remote Management SAP mobile vision Context Awareness
    • © 2013 SAP AG. All rights reserved. 5 Provide amazing mobile experiences like never before with SAP
    • © 2013 SAP AG. All rights reserved. 6 SAP Mobile Platform – at a glance AgentryMobiliserSUP SAP Mobile Platform ConsumerEnterprise SAP Mobile Platform SAP Systems 3rd Party Systems Cloud Services Unified Development Tools Native Hybrid MDD SMS Mobile Web Support for all popular operating systems and form factors Multiple app architectures, built with developer‟s choice of tool sets Mobile platform for B2E, B2B, B2C apps and deployable on-premise or in the cloud Connect to any back-end system
    • © 2013 SAP AG. All rights reserved. 7 Pre-built B2E, B2B mobile apps offered by SAP (subset) SAP Store Finance HR Manufacturing Supply Chain and Procurement Service LOB Apps Information Technology Sales Analytics SAP Cart Approval SAP Sanctioned- Party List SAP Transport Notification and Status SAP Transport Tendering SAP Inventory Manager* SAP BusinessObjects Explorer SAP BusinessObjects Mobile SAP Strategy Management SAP Employee Lookup SAP HR Approvals SAP Interview Assistant SAP Learning Assistant SAP Leave Request SAP Manager Insight SAP Timesheet SAP Travel Receipt Capture* SAP Travel Expense Approval* SAP Travel Expense Report* SAP Work Manager* SAP CRM Service Manager* SAP Replication Manager SAP TDMS Manager SAP User Experience Monitor SAP IT Change Approval SAP IT Incident Management SAP System Monitoring SAP WorkDeck SAP NetWeaver Portal TwoGo by SAP SAP Customer and Contacts SAP Customer Briefing SAP Customer Financial Fact Sheet* SAP ERP Order Status SAP Material Availability SAP Sales Order Notification SAP ERP Quality Issue SAP EHS Safety Issue SAP Inventory Manager SAP Visual Enterprise Viewer SAP Work Manager* SAP Rounds Manager SAP CRM Service Manager* SAP Customer Financial Fact Sheet* SAP GRC Access Approver* SAP GRC Policy Survey SAP Payment Approvals SAP Real- Spend SAP Travel Expense Approval* SAP Travel Expense Report* SAP Travel Receipt Capture* SAP Sales Diary SAP Receivables Manager TwoGo by SAP SAP NetWeaver Portal SAP Account Intelligence SAP Sales Manager SAP Fiori SAP Fiori SAP Fiori SAP Sales Companion SAP Sales Pipeline Simulator
    • © 2013 SAP AG. All rights reserved. 8 Mobile application development effort  Authentication  Business application integration  Security – devices, data, content  Offline access and synchronization  Multi-platform support  Administration  Application versioning and lifecycle management  Push notifications  Proxy  Reporting and analytics SAP Mobile Platform value-add20% 80%
    • © 2013 SAP AG. All rights reserved. 9 SAP Benchmarking Shows Increased Utilization of ERP and Mobility Leads to Higher Performance KEY INSIGHTS • Mobilizing workforce improves employee productivity • Integration of all back end notifications to mobile device improves mobility adoption • Higher maturity and adoption of real time employee self service/ manager self service helps reduce HR transactional costs • Anytime, anywhere access to purchase order status reduces PO Error Rate Revenue per Employee (‘000s) Low High 574 808 Level of Adoption  Organizations that provide mobile access to employees across all levels have on average 41% higher Revenue per Employee („000s) HR Transactional FTEs (% of Total FTEs) Low High 35.2% 30.1% Level of Self Service for Managers  Organizations where manager self-service is organized, with real time access to key performance metrics as well as alerts/ notification of events have on average 15% lower HR Transactional FTEs (% of Total FTEs)
    • © 2013 SAP AG. All rights reserved. 10 You will be joining some of the top companies in the world
    • © 2013 SAP AG. All rights reserved. 11 SAP Fiori – demo
    • Kiitos! Contact information: Mikael Östman Account Executive, Mobility Solutions M +358 50 5932987 mikael.ostman@sap.com
    • Mobile Enterprise Application Development & Management App Factory and Mobile Center of Excellence Services to support your mobile enterprise application strategy Olle Pettersson olle.pettersson@capgemini.com
    • 14Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Agenda  Mobile Challenges  The Options  Capgemini & Sogeti as your Enterprise Mobility Orchestrator  What success looks like  Capgemini Managed Mobility Offering
    • 15Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 The 3rd Platform (SMAC)
    • 16Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 The 3rd Platform (SMAC)
    • 17Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 17 Social seating
    • 18Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Mobile Challenges
    • 19Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Governance, Budget, and Technical Complexities  Developing, testing, supporting, and managing mobile apps while maintaining the enterprise mobility strategy is tough. Complexities can be seen in three main areas: Address strategic business goals Minimize total cost of ownership Orchestrate entire journey
    • 20Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 As an Enterprise Mobility Orchestrator, Capgemini Offer an End- to-End Service Framework Strategy Mobile Applications Managed Mobility Mobile Platforms Reselling Enterprise Mobility Orchestrator Vendor Ecosystem Mobile Customer Mobile Worker Enterprise Mobility Targets Machine-to- Machine
    • 21Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Seeing the whole picture - Mobile Customer The Device/ Platform You Want The Information You Want The Application You Want Speak to a person Face 2 Face Engage online The Channel You Want Call Center Mobile Web Mobile App Store The Customer Need Capgemini Enterprise Mobility Capability Coherent Enterprise Mobility Strategy Social Networks m-Commerce Content Management Systems (CMS) Sales Service
    • 22Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Mobile Strategy – Enterprise Mobility Benchmark App Enterprise Mobility Benchmark
    • 23Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 The Options Enterprise Mobility Application Development & Management
    • 24Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Option #1: Build How can I create a uniform mobility approach? Build business case and mobile strategy Create and Implement enterprise app strategy Maintain enterprise apps How do I speed up deployment? How do I avoid siloed presence in app ecosystem? How do I keep pace with rapid technology upgrades? How can I lower the cost per app?
    • 25Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Option #2: Buy Will Managed Mobility help me? Determine sourcing options Create and Implement enterprise app strategy Maintain enterprise apps How do I capacity plan? How do I work with service providers? What are my Mobile Application Development & Management sourcing options? How do I optimize commercial models?
    • 26Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Capgemini & Sogeti as your Enterprise Mobility Orchestrator Enterprise Mobility Application Development & Management
    • 27Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Capgemini & Sogeti as Your Enterprise Mobility Orchestrator  Capgemini and Sogeti can provide the end-to-end services of developing, testing, supporting and managing mobile apps while helping clients address their strategic business goals, minimize TCO; and orchestrate the entire mobile journey. Address strategic business goals with an approach aligned to the enterprise mobility strategy Minimize total cost of ownership by leveraging „ready to use‟ set up Orchestrate entire journey with optimized mobile deployment, app lifecycle services, and integration emphasis
    • 28Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013  Designing, developing and testing Apps  Ensuring alignment with architecture principles and design patterns  Flexible resource management in response to forecast demand that can ramp up and down based on the volume of projects Set up Accommodates Flexible Governance and Commercial Models Mobile Solutions CoE Mobile Delivery Center/AppFactory  Defining and governing the Enterprise Mobility Strategy  Facilitating synergistic approach for mobile solutions across divisions of the organization  Business feedback and demand management driving roadmap management  Defining contextual, conceptual, logical and physical architecture  Leveraging Rapid Design Visualization techniques to gather functional requirements and design for proper handover to the Center of Excellence  Validating the output of the Center of Excellence, measuring and driving continuous improvements of the Center of Excellence Mobile CoE Manager
    • 29Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 With Intellectual Property we Optimize Speed and Quality of Mobile Solution Delivery mDDF A common methodology covering end to end lifecycle – The Mobile Distributed Delivery Framework (mDDF) defines the way in which all projects are supported through Rightshore™. The framework covers the methods, standards, templates and best practices for Rightshore™ delivery. It underpins the programme and architectural controls which are necessary to ensure a consistently high quality set of deliverables. Appitecture SAP Mobility (Sybase) Based experience of multiple client engagements, Appitecture is a collection of best practices and ready-to-use components that form a the framework for a mobility architecture. Quickly build and deploy mobile apps that keep your workforce and customers connected and engaged Mobile Testing The CoE has a strong focus on structured Testing for mobile apps and webs developed for different devices and operating systems. We are recognized as #1 in testing services world-wide. The CoE has incorporated the testing expertise by means of readymade test scripts, device and OS emulators, and a test automation framework TAKT.
    • 30Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Our OneTeam approach Enables Best Mix of Resources to Support You and Your Dedicated Mobile CoE…OneTeam  Program Manager  Business Analyst  Marketing Lead  Customer Support  Program Manager  Business Analyst  Enterprise Architect  Security & Compliance  Program Manager  Business Analyst  Validation Lead  Program Manager  Business Analyst  Validation Lead  Marketing Lead Client  Domain Expert  Mobile Architect  Mobile Lead  Mobile Architect  Mobile Lead  Development Team  UX Expert  Mobile Lead  Test Lead  Development Team  Test Team  Artwork Designer  Mobile Architect  Mobile Lead  Test Lead Capgemini Define Design Develop Deliver …and allows you to transform and grow with your experiences – onshore and offshore
    • 31Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 What success looks like Enterprise Application Development and Management
    • 32Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Client Success Underpinned by more than 1500 Mobile Solutions Experts Across the World …with Service Centre of Excellence in India at the heart 21% 7% 45% 11% 6% 4% 6% Testers Designers Developers Architects Business Analysts Project managers / Scrum masters Leaders & SPOC's Service Center of Excellence: Industrialization and Know How Customer Experience Lab in Mumbai Appitecture IP Solutions & Accelerators Mobility Distributed Delivery Framework (mDDF) Knowledge Mgmt. & Win Center Global Expert Network of over 1500 people…
    • 33Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Including a Talent pool of 150 Experts on Key Mobile Platforms at our Mobile CoE in India About 150 Mobile Experts based in Mumbai, Bangalore & Pune 27% 26% 10% 13% 7% 6% 3% 8% Android iOS HTML5 SUP Afaria Testing Project Manager Others Differentiators Architecture & Strategy Solution, Test Labs Mobility as a Service
    • 34Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 As an Enterprise Mobility Orchestrator, Capgemini and Sogeti Offer an End-to-End Service Framework Strategy Mobile Applications Managed Mobility Mobile Platforms Reselling Enterprise Mobility Orchestrator Vendor Ecosystem Mobile Customer Mobile Worker Enterprise Mobility Targets Machine-to- Machine
    • Capgemini Managed Mobility Offering Mobile Solutions 2013
    • 36Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 What we offer We offer a complete solution, starting from the infrastructure, application license and essential support services Services  Appropriately Sized Hardware  Network Connectivity  Backup and related IS Services  Security Services  Afaria / SUP License  Installation and Setup  Initial Configuration  Platform Support (Level 2 & 3) License Hosted Infrastructure
    • 37Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Afaria: Managing and Securing the Mobile Device Lifecycle Manage  Track asset  Update / repair software  Maintain/ modify configuration  Distribute / update files  Software license tracking  Schedule/automate activities  Device remote control Secure  Back-up data  Apply patch / security updates  Enforce security policies  Monitor/ track security violations & threats  Compliance activity loggingManage  Reprovision / reimage device  Replacement device-same user  Repurposed device  Redeploy software assets  Restore data (after device kill) Secure  Disable lost / stolen device  Remote kill / lock  Access violation lock  “Data fading”  Disable device, network, application access Manage  Assign membership/policies  Configure devices  OTA client delivery  Application deployment Secure  Establish policies  Initialize power-on password  Install and encrypt data  Install and configure AV, firewall, controls
    • 38Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 Managed Mobility for the “Always On” Business World-class SAP technology delivered to reduce risk and facilitate results whatever your mobile initiative demands: Analyze + Enable Afaria Mobile Device Management SUP Mobile Enterprise Application Platform Secure Innovate Business Info Mobile Process Any SaaS Service Any Application Any Server Any Data Any Device Any worker Any moment
    • 39Copyright © 2013 Capgemini and Sogeti. All rights reserved. Mobile Enterprise Application Development & Management |August 2013 As an Enterprise Mobility Orchestrator, Capgemini Offer an End- to-End Service Framework Strategy Mobile Applications Managed Mobility Mobile Platforms Reselling Enterprise Mobility Orchestrator Vendor Ecosystem Mobile Customer Mobile Worker Enterprise Mobility Targets Machine-to- Machine
    • SAP & Capgemini co- development projects SAP Direct Store Delivery & Extreme Apps for Retail Harri Härkönen 2013
    • 41Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 SAP & Capgemini‟s New Direct Store Delivery Solution  SAP and Capgemini announced a partnership to co-develop a new comprehensive Direct Store delivery solution at Sapphire 2012  Solution is based on industry best practices and validated by existing customers  Capgemini is the primary developer for the Mobile app based on SAP Mobile Platform (SUP)  Co-development customers working with SAP and Capgemini: Empresas Polar, Coca-Cola FEMSA&Hellenic, PepsiCo, Carlsberg, Heineken, SAB Miller, Flowers Foods  Ramp-up for SAP Direct Store Delivery will begin in November 2013 (general availability Q1 in 2014)
    • 42Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Direct Store Delivery integrates both Sales & Logistics from CRM & ERP 1. Customer Planning  Account and Territory Management  Visit planning and scheduling  Tour management 2. Order Entry  Multiple order sources: Pre-seller, Van- seller, Call Center, Web channel, EDI, other  On and Off line pricing with TPM 3. Shipment Preparation  Delivery creation  Dispatching  Picking / Packing / Loading 4. Start of Day  Initial data download  Tour visits and activities  Orders, Deliveries, Collection 5. Check-out  Check out vehicle  Check and confirm load 6. Execute Visits  Visit all accounts  Execute activities, surveys, audits, orders, deliveries, returns, empties, damaged goods 7. Route Accounting  Collect cash, process payments  Collect empties, returns, damage goods 8. Throughout the Day  Receive new visits during tour  Push orders to Back End  Pre-settle visits when completed 9. End of day  Confirm cash, payments  Confirm empties, returns  Confirm actual products 10. Final Settlement  Difference determination  Create/edit SD documents  Payment posting to FI  Release billing block Van Sellers Delivery Drivers Mixed Role Sales Reps Pre-sellers Merchandisers
    • 43Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Functionality for the Sales Reps / Pre-Seller SAP DSD leverages Order-to-Cash for Pre-sellers and Delivery Drivers into the DSD backend processes. Pre-seller  Start of Day  Maintain visit list  Check-out  Order taking  Perform Surveys, Audits, Activities  Print order confirmation  Visit remaining customers  Check-in
    • 44Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Functionality for the Delivery Driver SAP DSD leverages Order-to-Cash for Pre-sellers and Delivery Drivers into your DSD backend processes. Delivery Driver  Start of Day  Maintain visit list  Check-out  Change delivery  Deliver product/Return product  Collect cash  Print invoice or delivery note  Print payment receipt  Visit remaining customers  Check-in
    • 45Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Functionality for the Van-Seller SAP DSD enables Van Sellers to sell and deliver products to customers who have not placed an order in advance. Van Seller  Start of Day  Check-out  Create order  Deliver product/Return product  Collect cash  Print invoice or delivery note  Print payment receipt  Visit remaining customers  Check-in
    • 46Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013
    • 47Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Capgemini‟s Extreme Apps for Retail built on SAP HANA What are extreme Apps  New analytical based Applications enabled by the new technology SAP HANA, Applications which Make things we couldn‟t do before, Applications running on mobile devices Current modules 1. Enable real-time recommendations with the Market Basket Analysis module 2. Interact with customers more intelligently with the Next Best Action module 3. Optimize sales and promotions strategies with the Markdown Management module
    • 48Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Extreme Apps Solution Architechture
    • 49Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Customer-targeted promotion
    • 50Copyright © Capgemini 2012. All Rights Reserved SAP Mobility| 2013 Point-of-Sale Explorer on iPad
    • The information contained in this presentation is proprietary. © 2012 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. www.capgemini.com About Capgemini With around 120,000 people in 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model.
    • Showcasing Capgemini Mobility Jens Boegh-Nielsen, August 2013
    • 53Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 What is Augmented Reality? Augmented Reality • Augmented reality (AR) is a live, direct or indirect, view of a physical, real-world environment whose elements are augmented (or supplemented) by computer-generated sensory input such as sound, video, graphics or GPS data. • One (of many) definitions: – Artificial information about the environment and its objects can be overlaid on the real world. – Interactive in real time – Registered in 3-D • Short: – Most important is the position and orientation of the user's head
    • 54Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 AR already on the market (you might know) Position based AR • User„s position is pinpointed via GPS • Compass and accelerometers are used to calculate line of sight. • Objects and information can be overlaid on the real world
    • 55Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 AR already on the market II (you might know) Augmented Reality with fiducial marker • Markers are applied in a scene so that the objects can be recognized in images of the scene. • The appearance of markers in images may act as a reference for image scaling. • Markers are often, just pictures. • Use-cases: Advertisement, Games
    • 56Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 New: Augmented Reality without markers Augmented Reality with 3D tracking • The application tries to recognize an object and it„s position after a 3D-modell. • Pros: – Should work with every product – Spots can be set in 3D • Challenges: – Different light conditions (colors, shadows etc.) – Products are often sold in different colors – (Same) Products are often sold in different decors or with different features • We made a Prototype with our partner: The “Falcon”
    • 57Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo
    • 58Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo (Screenshots)
    • 59Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo (Screenshots)
    • 60Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo (Screenshots)
    • 61Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo (Screenshots)
    • 62Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo (Screenshots)
    • 63Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Demo (Screenshots)
    • 64Copyright © 2013 Capgemini and Sogeti. All rights reserved. App Happy Hour | 2013 Use cases, next steps Possible Use-Cases • Showing overlays on nearly any „object“ – Customers: Instructions, how to – Field force: Showing where, what and how to. – Sales: How does it look like • Building ”Living remotes” (M2M) applications • TV, Hifi, Washing machine, coffee makers, ... • Next Steps – Prototypes for Major Car manufacturer – Concept to industrialize AR Apps