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“One small step for man… One giant leap for TeliaSonera”
 

“One small step for man… One giant leap for TeliaSonera”

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    “One small step for man… One giant leap for TeliaSonera” “One small step for man… One giant leap for TeliaSonera” Presentation Transcript

    • “One small step for man… One giant leap for TeliaSonera”
      Dreamforce ´11
    • Who are we?
      2
      TeliaSonera operates in 18countries
      7th biggest Telco operator in the world
      Camilla Katkjær Jørgensen
      Business Development Manager
      Working on business development for B2B
      Capgemini operates in 40 countries
      Premium global SFDC partner, #1 in Scandinavia
      Maria Søndergaard
      Heads the salesforce team of Capgemini Denmark
      Working on salesforce.com implementations, Social CRM& Cloud vendor orchestration
    • The Situation …
      3
      Fierce and ever changing competition
      Ever changing customer needs
      TeliaSonera Business Challenges & Situation
      Separate organizations & processes
      Lack of full customer overview
    • The Complication
      4
    • The Answer
      5
      Right staff – deep sector insight, SFDC experts and experienced
      High energy Rapid Solution Workshops
      Agile development, SCRUM
      Harmonized processes based on Best Practice
      Cloud based – Sales Cloud from SFDC
      Collaborative team work in all phases
    • Your Checklist to Success!
      BEFORE
      DURING
      AFTER
      • Partner up with consultants who can enhance and accelerate the solution and your business
      • Secure top management and IT buy-in
      • Appoint your change agents and use them throughout the project
      • Prepare before the WS – alone or in cooperation with your consultants
      • Involve a broad spectra of interested parties and experts to the workshops
      • Make a Phased and Iterative approach
      • Consider a POC and/or Master Data Management analysis prior to implementation.
      • Don’t spend unnecessary time on major requirements list and penalty contracts
      • Build on trust and that all parties sincerely wants tosucceed.
      • Construct a communication plan so that all relevant stakeholders are informed during the different phases
      • Secure participation of key resources and that they have allocated time
      • Involve future Super Users early. Also for UAT + training
      • Use agile development methods
      • Don’t underestimate the time and complexity in integration to legacy systems.
      • Be open for new ideas
      • Be ready to and have the authority to take shift decisions
      • Have your governance structure in place
      • Organizational change management is essential to endure high user adoption
      • Management need to be active in all phases – especially also after implementation
      • Ensure effective transfer of knowledge between the project team and the organization
      • Application Maintenance and support of SFDC to be done by Who? When? And How?
      • Capture new ideas and functionality requests? By who?, prioritize?, development?
      • Partner up with someone who can orchestrate multiple cloud vendors – not just SFDC and who can enhance and accelerate the solution and your business
      6
    • Don’t ….
      7
      Don’t try to solve every business challenge in one project …
    • One Company logo
      Maria Søndergaard
      Senior Consultant
      Capgemini Danmark A/S
      Delta Park 40,
      DK-2665, Vallensbæk Strand
      Mob: ++45 5218 9297
      maria.sondergaard@capgemini.com
      www.dk.capgemini.com
      Camilla KatkjærJørgensen
      Business Development Manager
      TeliaSonera
      Holmbladsgade 139
      2300 Copenhagen S
      Mob: +45 28 27 79 60
      Camilla.joergensen@teliasonera.com
      www.telia.dk
    • Thank You!
      Please visit us at:
      www.teliasonera.com &
      www.capgemini.com
      Or at Booth: 515