Next Generation Cloud AdoptionBeyond just cheaper & faster – transformation at scaleSam LoweHead of eBusiness, Capgemini U...
Capgemini are …                                                          Revenue 2010: €8,697 million                     ...
Capgemini: SaaS and Salesforce                                                                                  Revenue 20...
I’m told that I need not present the benefits of SaaS from the Cloud…                                 Full flexibility      ...
Where has ‘SaaS in the enterprise’ come to in recent years?                          c.100,000                          cu...
What concerns, real or FUD, have been holding back                            Enterprises?              Reliance on       ...
Going beyond doing the same, faster and cheaper                      Giving SaaS the                    qualities it needs...
Of course, the world has changed in the last few years at the same time, each     enterprise now finds itself in a rather d...
The Royal Mail Group           165,000 employees       4,500 employees                                    9,200 employe...
RMG Business Context                Core postal business in decline                          Customers increasing online… ...
The concepts of next generation eBusiness we designed                           with them                                 ...
Having your cloud cake and eating it                         Speed                                 Integration            ...
The largest orchestrated cloud changes our role from         Capgemini Immediate services programme in Europe             ...
Another example: genuinely multi-channel & customer centric solution for the     scale of a tier 1 retailer, but with a pr...
We’ve had to develop multiple components to assist with this               A technology           Ecosystem and           ...
We believe this will take SaaS to the next level in the enterprise          Going beyond just cloud delivery as quicker a...
The theory suggests a gradual move of many parts of each organisation’s IT      estate from the current mainstream to some...
3 key tenets of the next generation of SaaS adoption      New generations of customer                                     ...
Thank-yousam.lowe@capgemini.comtwitter.com/sam_lowe                       Copyright © 2011 Capgemini. All rights reserved.
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Next Generation Cloud Adoption - Beyond just cheaper & faster – transformation at scale

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Next Generation Cloud Adoption - Beyond just cheaper & faster – transformation at scale

  1. 1. Next Generation Cloud AdoptionBeyond just cheaper & faster – transformation at scaleSam LoweHead of eBusiness, Capgemini UKAugust 2011 Copyright © 2011 Capgemini. All rights reserved.
  2. 2. Capgemini are … Revenue 2010: €8,697 million Group workforce 108,698 Working Offshore 38,422August 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  3. 3. Capgemini: SaaS and Salesforce Revenue 2010: €8,697 million We started our SaaS practice c.5 yrs ago Group workforce 108,698 Implementations for 30+ enterprises Working Offshore 38,422 Now over 100 SFDC specialistsAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  4. 4. I’m told that I need not present the benefits of SaaS from the Cloud… Full flexibility Fast delivery – content of new and delivery Technologies Reduced time Benefits of Greater control by for Project Delivering from the Delivery the Cloud business Reduced Reduced IT costs of Wasteage ownership Replace the outdated with new, agile techAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  5. 5. Where has ‘SaaS in the enterprise’ come to in recent years? c.100,000 customers 10 years  Incredible SaaS adoption SaaS in  However… Adoption is still higher in 10 yrs distinct orgs (SMEs, High-Tech, NFP)  Using Salesforce.com as an  In larger enterprises deployments analogue, the growth rate to beyond departmental or functional are today’s c.100k customers is huge still quite new…  Including in the enterprise: key  Why is this? Being provocative, why Salesforce.com large Enterprise hasn’t it moved faster? What is slowing references include Japan Post, Dell, down enterprises for it on a bigger Aon, Sprint Nextel and many more scale?August 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  6. 6. What concerns, real or FUD, have been holding back Enterprises? Reliance on Privacy, Data transfer being on-line security, and integration Which are real, (E.g. distance/ residency and (E.g. speed, which FUD? latency, identity cost, security) downtime) Market Someone else’s Service availability Portability and maturity of design and integration & resources, but (a.k.a. lock-in commercial sufficient and exit costs) not their risks management services This is what organisations like us (and probably many in the room) spend much of our SaaS time dealing with, separating the real from the FUD, and mitigating the realAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  7. 7. Going beyond doing the same, faster and cheaper Giving SaaS the qualities it needs to be more usable at large scale in large Enterprises Realising genuinely transformational opportunities using digital and online technologies (including SaaS/cloud)August 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  8. 8. Of course, the world has changed in the last few years at the same time, each enterprise now finds itself in a rather different place to where it was 5 yrs ago From: iPhone et al From: Facebook et al From: Twitter et al ist ist ist lly o lly o lly o Ex Ex ea ag ea ag Ex ea ag ’t R yrs ’t R yrs ’t R yrs d n -5 d n -5 dn -5 4 4 4 Di Di Di Mobile Social Realtime • Pervasive • Connected • Messaging & Feeds • Locally Aware • Personally Aware • Event Aware • Apps • Self Broadcast • Body of Content Where Who When The pace of change is unparalleled, not just in technology to deliver, but how it is usedAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  9. 9. The Royal Mail Group  165,000 employees  4,500 employees  9,200 employees  69 Mail Centres  2 Hubs  13,850 branches (more than any other  1,400 Delivery  47 Depots UK retailer) Offices  One of the world’s  1,800 vehicles the Responsible for  Responsible for the  63m transactions per  30,800 vehicles oldest  207k parcelsstamp, 1st postage 1st post boxes, red week organisations  80m items handled handled per day c. the Penny Black pillar boxes c.1850 1840  15p in every £1  per day itself Can trace transacted in the UK back to the handled via the Post  Delivers to 28m organisation addresses per day Office Network formed by Henry VIII in the 1500sAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  10. 10. RMG Business Context Core postal business in decline Customers increasing online… everywhere RMG Core Business Constant change in business, Challenges IT- Constant game of catch-up regulations, public policy, & customersAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved. 12
  11. 11. The concepts of next generation eBusiness we designed with them Build for your future customer Leverage the exponential growth Web is a fashion product of new technologies (change your wardrobe regularly) Next Generation e-Business Be a Cuckoo - embed your Continually Use the latest brand & services in other ‘Best Practice’ people’s sites Customers dictate Buy flexible capacity – design pay for what you useAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  12. 12. Having your cloud cake and eating it Speed Integration Flexibility Multiple vendors Agility Charges, Contracts Business user Identity Mgmt. Scalable Service Mgmt. Economics Rogue buyingAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved. © 2010 Capgemini - All rights reserved 14
  13. 13. The largest orchestrated cloud changes our role from Capgemini Immediate services programme in Europe Systems Integrator to Services Orchestrator From systems integrator to services orchestratorAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved. © 2010 Capgemini - All rights reserved 16
  14. 14. Another example: genuinely multi-channel & customer centric solution for the scale of a tier 1 retailer, but with a prototype that can be demonstrated in wks In-store POS Mobile App Outbound Comms Social Media Presence Marketing & Campaign Merchandising Management Single View SMS alerts of Customer Re order & Mobile eCommerce delivery Web Customer Data Web Analytics Collaboration warehouse Fulfillment Customer Service Driver’s Device Outbound Loyalty In-store Vouchers Customer In-store Services Local Contact Expert CentreAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  15. 15. We’ve had to develop multiple components to assist with this A technology Ecosystem and Commercial model framework for service operations for continuous change model innovation … lowering inhibitors to … a services integrators’ …why procure when you innovation. Elastic costs toolkit: many acting as can respond and based on business one enhance metrics The technology framework is the typical focus, but the other aspects of ‘Immediate’ was more complicated and time-consuming, and delivers more valueAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  16. 16. We believe this will take SaaS to the next level in the enterprise  Going beyond just cloud delivery as quicker and cheaper, - That is table stakes. It is the obvious means of delivery for any external- facing need, and many internal. How else would you do it these days?  Working the way that modern customers  Taking advantage of online increasingly expect approaches across all - Online as the default means of interaction, channels, not just the web on customers’ terms, - Delivering customer- - Customer Interaction is 2-way, closed-loop. centric, consistent cross- - Mobile, social and realtime by design from channel interactions and day 1, not just a web site. Continually experiences evolving.  And of course, putting in a model to be continually quicker & cheaper - Continually getting the fastest access to innovation, and the quickest means of deploying itAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  17. 17. The theory suggests a gradual move of many parts of each organisation’s IT estate from the current mainstream to something very new to them Experimenting with Cloud Cloud-based Services wherever viable (subject to significant diligence) Some Open Source (in commoditised or embedded stacks) Open Source Platforms Continual (on IaaS or as Commercial reappraisal PaaS) software only Mostly Commercial where needed Software (due to lack of viable alternatives, or for risk mitigation) FROM THIS TO THISAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  18. 18. 3 key tenets of the next generation of SaaS adoption New generations of customer Fostering inclusive interaction, based on collaboration and serendipitous participation, conversations connections around a social and even partnerships. Using living body of work, across online as the platform. organisation boundaries. Di gi M Moving beyond the model of Moving beyond the model of ta CR broadcast and the contact mail, documents & in-trays lE Next ial centre for how businesses that still dominate the way nt c e and customers interact. Generation Enterprises operate today So rp r is SaaS Adoption e Enterprise Integrated Cloud Services Delivering enterprise-wide cloud and digital services through technical and commercial integration of best-of-breed providers, and provision of an continually evolving, managed ecosystem Moving from packaged application products, to integrated services as the an (the?) Enterprise-wide IT strategy / approachAugust 2011 Next Generation Cloud Adoption Copyright © 2011 Capgemini. All rights reserved.
  19. 19. Thank-yousam.lowe@capgemini.comtwitter.com/sam_lowe Copyright © 2011 Capgemini. All rights reserved.
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