Mobilizing Banking Services
 

Mobilizing Banking Services

on

  • 1,448 views

For providing outstanding customer experiences digitally, banks need to continuously innovate and transform their traditional siloed channels and communication systems into an Integrated multi ...

For providing outstanding customer experiences digitally, banks need to continuously innovate and transform their traditional siloed channels and communication systems into an Integrated multi channel digital environment empowering stakeholders. To succeed, banks need an Enterprise Mobility Strategy. Capgemini with its deep domain expertise in financial services along with experience of designing and implementing mobile strategies for global organizations can help the clients with end-to-end mobile capabilities to enhance customer experience, identify new revenue streams, reduce costs and improve operational efficiency.

Statistics

Views

Total Views
1,448
Views on SlideShare
1,397
Embed Views
51

Actions

Likes
2
Downloads
63
Comments
0

4 Embeds 51

http://www.swaip.me 25
http://www.swaip.com 18
https://twitter.com 4
http://www.content-loop.com 4

Accessibility

Categories

Upload Details

Uploaded via as Adobe PDF

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Mobilizing Banking Services Mobilizing Banking Services Presentation Transcript

  • Mobilizing Financial Services March 2014
  • 2Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Mobility has a Significant Impact on Your Business… Supercharge customer engagement Get bigger share of customer spend Increase Revenues1 Improve workforce productivity Enhance organizational effectiveness Efficient Enterprise2 Bring in business transformation Rewrite the rules of the game Venture into Newer Areas 3
  • 3Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services …by Allowing to Choose from Endless Possibilities Banking » Retail and Commercial Informational Transactional Interactive Orchestrative Overview of multiple accounts View balances Transaction history/Summary SMS alerts ATM finder Transaction alerts QR codes Remote deposit capture Balance/Account transfers Bill pay P2P payments Mobile checkout Barcode scanning Actionable alerts Personal financial management Transaction verification Mass marketing Social integration Customer care Opt-in preference Management – marketing alerts, offers and POS coupons Location and context aware service Lifestyle management Cross-channel process Management Mobile wallets Source: Capgemini Analysis Mobility is breaking the barriers and acting as the base for building futuristic technologies
  • 4Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services To Gain Competitive Advantage, Enterprises have to Constantly Innovate to Address Stakeholders’ Experience  Relationship Managers demand mobile solutions for quoting & sales, and for agency performance and training  Demand for distinctive & immersive tools has become the next playing field for customer engagement & innovation  Consumers are using mobile devices to research, buy & service financial needs including banking products  More than 1 in 4 millennial banking customers use mobile as their main financial channel  Gen Y – a generation that skipped the PC era  mPayment collaborators such as Google, Paypal, Telefonica are betting on mobile wallets as a popular payment mode in near future  Banks are planning to provide targeted offers to customers by leveraging the spending patterns of customers New Technologies & Channels Changing Customer Preferences Newer Customer Segment Changing Sales Channel Expectations Source: Capgemini Analysis
  • 5Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Retail and Commercial Banks will have to Transform Their Traditional Siloed Channels and Communication Systems… ATM Branch Call center Internet  Traditional communications  Manual processes  Silos of information  No direct/coordinated visibility to end customer Bank Customer Traditional Model Govt. Rating agencies Regulatory body ATM Source: Transforming retail banking with SAP Enterprise mobility solutions
  • 6Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services …into an Integrated Multi Channel Digital Environment Powering Stakeholders with Branch in Hand  Unified, multichannel communications  Automated processes  Direct visibility to end customer Customer-centric Model Bank management Customer relationship Outside branch service In-branch service Source: Transforming retail banking with SAP Enterprise mobility solutions Customer- centric Model : Customers will have access to sales and services when they choose, from where they choose and using the device they choose
  • 7Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Leveraging Mobility to Deliver Superior Customer Experiences
  • 8Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services To Succeed, You need an Enterprise Mobility Strategy What will your Banking Strategy Roadmap Look Like? Real time info & alerts Real time info sharing & reporting Workforce management Mobile Worker Approvals Interactive dashboards to monitor workforce, etc. Employee tracking Customer support Training Documentation Collaboration tools Customer context aware Pushed information Branch/ATM/Office locations Short term Mid term Long term Strategic Goal Mobile sales & advice Financial transactions Automated transactions Real time reports and alerts Mobile wallets
  • 9Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services See the Whole Picture – Mobile Customer Capgemini Enterprise Mobility Framework Coherent Enterprise Mobility Strategy Speak to a person Face 2 Face Engage online The Customer Need The Channel You Want Call Center Mobile Web Mobile App Branch The Information You Want Legacy Systems BPM, The Device/Platform You Want The Application You Want Sales Service
  • 10Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services See the Whole Picture – Mobile Worker Capgemini Enterprise Mobility Framework Coherent Enterprise Mobility Strategy Users The Location You Want The Information You Want Legacy Systems BPM, The Device/Platform You Want The Application You Want Sales Service Expenses Home Office Train Station Airport Field Salesperson Account Manager Business User
  • 11Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services As a Front Runner in Enabling Enterprise Mobility Platforms, Capgemini Offers an End-to-End Mobile Service Orchestrator Strategy Mobile Applications Managed Mobility Mobile Platforms Reselling Enterprise Mobility Orchestrator Vendor Ecosystem Mobile Customer Mobile Worker Enterprise Mobility Targets Machine-to- Machine
  • 12Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services ManagedMobility Where Strategy Sits in Our Orchestrator Fifteen years of mobility implementation experience at your fingertips... For Your EmployeeFor Your Customer EnterpriseMobilityOrchestrator Strategic Guidance Mobile Applications User Experience and User Interface Design Development and Testing Mobile Platforms Platform Configuration and Implementation System Integration and Security Mobile Reselling Licenses and Hardware Enterprise Mobility Benchmark Discover, Define, Deliver
  • 13Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Explore How Capgemini’s Enterprise Mobility Orchestrator can Enable Your Journey
  • 14Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Driving Mobile Innovations through Capgemini’s ‘Apps Factory’* Approach and Mobile Innovation Labs Requirement  Drive the Cost per App down with our Rightshore® approach  Get apps built and deployed faster, but safely  Mobile Center of Excellence and Global Delivery factory standing by to follow the sun and:  Accelerate early project phases  Bring the ‘end to end’ offering…from requirements.. to development… to test… to support…all in one place Development Test Support *Our Apps Factory also addresses responsive web design
  • 15Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Managed Mobility is at the Core of What We Do We offer a complete solution, starting from the infrastructure, application license and essential support services Services  Appropriately Sized Hardware  Network Connectivity  Backup and related IS Services  Security Services  Afaria/SUP License  Installation and Setup  Initial Configuration  Platform Support (Level 2 & 3) License Hosted Infrastructure
  • 16Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Explore Our Managed Mobility Services
  • 17Copyright © Capgemini 2014. All Rights Reserved Mobilizing Financial Services | March 2014 | Financial Services Let’s Start the Conversation Contact us at banking@capgemini.com Visit our website www.capgemini.com/mobilebanking Meet our Mobility Experts Connect with us
  • The information contained in this presentation is proprietary. © 2014 Capgemini. All rights reserved. www.capgemini.com/financialservices About Capgemini With more than 130,000 people in 44 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2013 global revenues of EUR 10.1 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore ®, its worldwide delivery model. Rightshore® is a trademark belonging to Capgemini