Capgemini Consulting and MIT Center for Digital Business Joint Research Program on Digital Transformation
Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices to transform their businesses. They are changing customer interactions, internal business processes and even their business models to take advantage of new technological capabilities. However, while digital technology presents new opportunities, it also creates new challenges. Our research shows that governance is a key determinant of success in managing digital transformation.