Glue and sticking together - a story by Capgemini on Yammer

Glue and sticking togetherTom Barton, CapgeminiConnectivity: the competitive edge28 Sept 2011

44 years of history 1973 Sogeti, Gemini Computer Systems and CAP1962 merged as Cap Gemini 1996CAP founded in Sogeti. The Group reorganized itsFrance shareholding and 1975 management structure and 2004 First Annual adopts a new name and a Report published. 1991 new logo: Cap Gemini. Name and logo changed to1967 Creation of Gemini 2000 Capgemini coinciding withSoGETI founded by 1978 Consulting resulting from Acquisition and merger with global ad campaign to Opening of a flagship office in position “The CollaborativeSerge Kampf in Cap Gemini Inc. the merger of five Ernst & Young Consulting Singapore, marking the first Business ExperienceTM.”Grenoble, France on established in management consulting to form Cap Gemini Ernst & steps into Asia.October 1. Washington DC. firms. Young.1960s 1970s 1980s 1990s 2000s1968 1985 1993 1998 2002 2007Gemini Computer Cap Gemini Sogeti listed First transformation Cap Gemini is included • Sogeti name revived in some Capgemini acquiresSystems Inc. based in on the "Second Market" program of the Group’s on the CAC 40 listing on countries and expanded to others for Kanbay and Indigo,New York. of the Paris Stock organization, sales the Bourse. Local Professional Services. expanding its offshore Exchange. approach, methods and • The second major transformation of capabilities in India. culture, called “Genesis.” the Group’s move to a simpler model 1989 1999 built around Consulting, Technology 2008 Opening of the Cap Gemini is voted and Outsourcing and Local Capgemini acquires Vizuri (UK), Group University in "European Company Professional services. BAS (The Netherlands) and France (Béhoust). of the Year" by the • The Board of Directors name Paul Empire (Czech Republic). European Press Hermelin CEO. Federation. 2009 Consulting Services becomes a global entity: Capgemini • Opening of a new Consulting. international training and conference center in France at Les Fontaines. 2010 Acquisition of CPM Braxis in Brazil. | Connectivity: the competitive edge

A global presence in 40 countries (As of June 30, 2011)North America UK & Ireland France Benelux Nordic Countries Central & Eastern 8,925 8,688 20,203 10,452 4,279 Europe 8,396 Canada United States All over Europe United People’s Republic Morocco Arab Emirates of China Mexico Taiwan India Vietnam Guatemala Oman Philippines Singapore Group workforce Brazil 114,2748 Working offshore Chile 42,592 Australia ArgentinaLatin America Morocco Iberia Italy India Asia Pacific 8,703 367 4,752 1,762 34,565 3,182 | Connectivity: the competitive edge Group Headquarters Paris, France

A wide range of solutions and services  Digital Transformation  Supply Chain Management Capgemini  Strategy and Transformation  Technology Transformation Consulting  Marketing , Sales & Service  Finance & Employee Transformation  Application Consulting  Mobile Technology  Application Development & Maintenance (AD&M)  Open Source / SaaS Application  Application Development & Integration / Customer  Software & Quality Management Testing Software Development (CSD)  Enterprise Resource Planning (ERP) Services  Application Outsourcing  Co-Sourcing/Multi-Sourcing  Application Lifecycle Services  Business Intelligence  IT Transformation: Strategy & Architecture  Portals  IT/IS advisory, design & transformation services (ITS)  Remote Infrastructure ManagementInfrastructure  IT governance services & implementation  Data Center and Infrastructure Services  Data Center Optimization and Virtualization  Network & Security Services. Services  Cloud computing – IaaS, Google Apps, Office365, SAPaaS  Workplace Services & Virtualization  End-to-end full-lifecycle Enterprise Services Management  Storage and data management  Finance and Accounting  Research & Advisory Services Business  Procurement   Human Resources Process Supply Chain Management  Industry specific services for bankingOutsourcing  Customer Operations Management & insurance  Management Assurance Services  Application Management  High-Tech Engineering Sogeti  Infrastructure Management  Testing | Connectivity: the competitive edge

New ways of working together From communication 1.0 to networked communications | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 14

Guidelines for using Yammer, issued by Group CIO “Yammer is NOT a corporate tool. It is not administered, and so the access is not controlled. We have then to consider this space as some kind of grey zone, between publicinternet and intranet. But from a security point of view, if it is grey, I am afraid it is black.” June 2009 | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 32

June 2010:first internal announcements for Rencontres • Dedicated internal website • Yammer to play key role in interaction | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 35

Capgemini is the largest Yammer network • 30,000 users • 800 active groups • 1,000 messages a day | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 46

The platform is clear and structuredName and picture SettingsNews is divided into My Feed and Company FeedGroups joined Personal suggestions Features Suggestions for groups | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 48

How we’re using YammerRiemer K, Diederich S, Richter A, Scifleet S : Tweet Talking – Exploring The Nature Of Microblogging At Capgemini Yammer’, BIS Working Paper | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 51

Communication in groups for projects Transparent project management in real time Communication is clearly documented in one place No-one is forgotten from communications Everyone is up to speed on current status Developments are clear and easily understood Partners and customers can interact with early failures Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 62

What does it all mean for us? We are more connected Relationships are more easily established and maintained We benefit from better, more relevant information Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 63

And it’s not just us…Professionals engaged in internal enterprise social networking were 8 to 10 times more likely to stay with the firm [than those who don’t] Deloitte Australia | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 65

Reflections Everyone has a story In Yammer, rank is stripped away, and everyone can access Ideas are free to roam. And true collaboration can flourish Andy Mulholland, our Group CTO, said: “So now I have a social networking tool, with real time micro-blogging and current topic searching, and it’s all integrated with email as well as being a Web Service. At last!” Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 66

From an end user“I have been working for Capgemini for 32 years, but I can honestly say that the last years have done more for me in company-binding than the years before. [Yammer] has made me part of a global organisation that was never before possible. And I have spent my time in global teams before.” | Connectivity: the competitive edge Tom Barton, Capgemini, “Glue and sticking together” © 2011 Capgemini. All rights reserved. 67

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Glue and sticking together - a story by Capgemini on Yammer

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