Global Trends in the IT IndustryPaul HermelinGroup CEO CapgeminiKeynote Presentation atHandelsblatt Jahrestagung IT-Strate...
Global has become a “need to have”                  New markets                                  New resources2011 IT prof...
Offshore raises a cultural challenge               Offshore penetration by country>35%15-35%<15%                          ...
Emerging markets benefit                  from a technology leapfrog                                                  Driv...
Fast moving technology leads to a                        new Digital TransformationBig Data & Analytics                   ...
Customers are turning digital and driving changeExpectations                                      ChallengesConsistent    ...
More than ever IT needs to supportbusiness agility in an uncertain environment              VIX – the “fear index”        ...
These changes will lead to Transform the Business                                                Agility &Growth          ...
The digital transformation will be vertical-specific                                                        Retail        ...
Customer        Operational            Business                                         Experience         Process        ...
Customer        Operational            Business                                                                           ...
Customer     Operational                Business                                                                Experience...
Customer    Operational                Business                               Real-time analytics enable                  ...
Customer    Operational           Business                                       Experience     Process              Model...
Customer    Operational           Business                                                                   Experience   ...
This requires a new positioning of service providers        Helping CEO to                                               S...
www.capgemini.comThe information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved
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Global Trends in the IT Industry

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Keynote Presentation by Paul Hermelin Group CEO Capgemini at
Handelsblatt Jahrestagung IT-Strategie
24 January 2012

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Global Trends in the IT Industry

  1. 1. Global Trends in the IT IndustryPaul HermelinGroup CEO CapgeminiKeynote Presentation atHandelsblatt Jahrestagung IT-Strategie24 January 2012
  2. 2. Global has become a “need to have” New markets New resources2011 IT professional services market ($B) Labour supply growth by country 9% CAGR 2011- 22% 2015 16% 8% 11,9 5% 7,9 4% 6,8 5,1 4,1 2,8 Ready-to hire IT graduates (‘000/yr) Brazil China India Mexico Singapore Russia India 400 China 260 Philippines 60 HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 2
  3. 3. Offshore raises a cultural challenge Offshore penetration by country>35%15-35%<15% HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 3
  4. 4. Emerging markets benefit from a technology leapfrog Driven by a growing urban population Mobile phones Transforming 950Mlegacy makes it much harder 850M Smart meters by 2016 300M HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 4
  5. 5. Fast moving technology leads to a new Digital TransformationBig Data & Analytics Mobile & tablets SSD units growing 100%+ 70m tablets sold in 2011 Smart sensors Social networks 70m smart meters shipped 800m Facebook users in 2011 Cloud computing Amazon Web Services growing 70% to close to $1B HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 5
  6. 6. Customers are turning digital and driving changeExpectations ChallengesConsistent Breakingexperience silos DrivingInteraction loyalty HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 6
  7. 7. More than ever IT needs to supportbusiness agility in an uncertain environment VIX – the “fear index” A new normal? HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 7
  8. 8. These changes will lead to Transform the Business Agility &Growth Efficiency Growth Customer Operational Business Model Experience Process Customer understanding Process digitisation Digitally-modified businesses Top line growth Worker enablement New Digital Businesses Customer touch points Performance management Digital Globalisation Source: Capgemini consulting/MIT study HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 8
  9. 9. The digital transformation will be vertical-specific Retail Life Retail Utilities Telco Banking SciencesSectors  Multichannel:  Smart Grid  Digital  Enabling the  Digitisation of next  Smart Home customer patient : core process generation  Digital Multi experience: physician model eCommerce channel channel and interface  Digital  Click2Mortar: experience: analytics  Digital customer leverage channel and  Digital marketing experience:Initiatives Digital to analytics marketing  Long term channel and increase  Workforce:  Process conditions analytics Mortar Mobility and digitisation management performance enablement  Intelligent store HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 9
  10. 10. Customer Operational Business Experience Process ModelBuilding a truly cross-channel customer experience HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 10
  11. 11. Customer Operational Business Experience Process Model Prosodie, Leader in Front-office Transaction Solutions Solutions Transaction-based IT Real-time customer contact Mail  Internal and Telephone external Multichannel Voice Customer recognition  Pre-sales, sales, Contact PC post-sales Real-time Web services Telephony  Multi-channelinfrastructuremanagement hosting over IP (voice, mobile, TV internet, extranet) Online  Customised and Mobile Prepayment payment/ Smart gift cards semi-customised phone solutions Tablets The right DATA at the right TIME HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 11
  12. 12. Customer Operational Business Experience Process Model Big Data is accelerating To solve this, the movement of players is speeding Nightmare ... Or goldmine ? HANA Exploding volume  Real-time performance Machine data Human data  Anticipation, - Hadoop predictions Fragmentation Data backup  Automation Analytical skills  New insights on - NoSQL customers Personal data Intellectual property  Data as a new business - Hadoop HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 12
  13. 13. Customer Operational Business Real-time analytics enable Experience Process Model faster business decisions HANA – COPA : Cost and Profitability Analysis Agility to cope with ever changing business & market IT solution: no longer a Business benefits constraint for Provimi:Unifies data silos, instant Automated financial Faster insights for access to data in memory reports competitive advantageAbility to ask any instant Reports 300x faster on business question million of recordsExplore and get answers No service disruption at the speed of thought for end users Accelerated and smarter business & HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 13
  14. 14. Customer Operational Business Experience Process ModelTechnology enables changing the rules of business video HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 14
  15. 15. Customer Operational Business Experience Process Model Smart meters will help solving the energy dilemma Smart energy Bcase Lessons from first movers “Create more power by using less” 2010: Canada, Sweden Early evaluation: Better consumption reading creates better consumer awareness of energy cost particularly electrical heating + Next generation:  Smart grid for distributed generation Decentralised asset structure  Demand response to reduce demand New market participants  Smart Home to offer new services Customer become part of the value chain  Vehicle to grid for load balancing HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 15
  16. 16. This requires a new positioning of service providers Helping CEO to Supporting CIO create value decisions Business technology Business partner Technology partnerGlobalLocal Intimacy Understanding client needs HANDELSBLATT FINAL.PPTX © 2012 Capgemini. All rights reserved. 16
  17. 17. www.capgemini.comThe information contained in this presentation is proprietary. ©2011 Capgemini. All rights reserved
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