Cycle30’s Online Ordering ProjectOVERVIEW• Cycle30
: provider of “Order-to-Cash” capabilities for telco companies• Capgemini engaged as Systems Integrator for its new Force.com- based platform.• Initial roll-out at GCI (Alaska-based Telecommunication company)CHALLENGE SOLUTION VALUE• Cycle30 to provide a “next generation” • Cycle30 identified Force.com as • Quick go to market – the Online Ordering Site went platform in support of GCI‟s iPhone the platform for the online ordering live in 4 months. offering (with online expansion into both site. urban and rural Alaska). • Ability to scale without investments in additional • The online solution as well as the Hardware or Software.• GCI required an online ordering system backend master data to enable its wireless customers order management applications are built • Expanding consumer base by reaching out to remote Phones, Accessories & Plans quickly. using Force.com Platform, & customers who did not have access to GCI retail Force.com Sites. stores.• GCI required the capability of understanding website visitor navigation • Integrated with a Payment • True channel ordering experience via Web channel & behaviour. Gateway, Credit Check vendor and consistent with Call Center & Store Billing system. • A site and services that cater to a wide variety of • Deemed secure by an external digital shopper segments Security Auditing Agency. • Improving CSR efficiency by enabling them to focus on order fulfillment rather than order capture.GCIs Online Ordering Site is a one of its kind Telecom eCommerce site built on Force.com platform.It is aligned to Cycle30s strategic direction of offering Cloud based Telecom solutions to its clients. Salesforce.com Confidential
Dynamic Plan & Feature SelectorKey
Features• Intuitive, step-by-step process for ease of ordering.• Styling aligned to GCI’s corporate style guidelines.• Information rendered dynamically based on selected handset.• Dynamic Plan rules to included gratis plans and features.• Ability to change selection at any point of ordering process.
Checkout ProcessKey Features• Simplified checkout
process, with ability to navigate back, giving more control to the consumer.• Ability of Porting In numbers from other carriers.• Frontend validations to assist correct information entry.• Backend validations & rules for adhering to key business processes.
Master Data AdministrationKey Features Note:
Records for representative purpose only. Non• Administration Module with ability of real time update to Online Site (Price, production data. Availability, etc.)• Ability to schedule device, accessory, plan & feature visibility on online site.• Access from within GCI’s corporate network.• Can store device & accessory images• Audit history for capturing any change to the master records
Solution Overview Force.com Sites based
GCI Website e-Commerce WebsiteConsumer Order Confirmation Order & Lead Email Management & Custom ReportsCampaign Monitor Force.com Platform (Bespoke eCommerce Business Process Logic)PaymentGateway MULE ESB Credit Check Business Users Gateway (Customer Support Reps) Kenan Billing System