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Case as-a-service: Deliver information exchange in real time

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Case-as-a-Service replaces paper-based correspondence management and investigative case management with automatic, digital workflows. Whatever their query, your customers benefit from a ‘one call, …

Case-as-a-Service replaces paper-based correspondence management and investigative case management with automatic, digital workflows. Whatever their query, your customers benefit from a ‘one call, matter resolved’ service.

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  • 1. Case-as-a-Service Correspondence management, case management Improved customer service, pay per case A cloud platform from Capgemini and EMC 1 Which replaces paper-based correspondence handling and heavy investigation processes with digital workflows 1 0 0 1 0 1 0 0 1 0 0 1 0 0 1 To deliver Real time information exchange and Automatic routing of cases to the right resources. Cash benefits are realized Immediately once the service is switched on And resulting cost savings are typically 20% - 30% Implementation ROI is achieved within 6 months with ZERO capital costs One public sector organization which implemented Case-as-a-Service: Reduced processing times from 2 weeks to 1 day while handling up to 50,000 correspondence transactions per day Thought leadership and video available at www.capgemini.com/case Ready2Series The information contained in this document is proprietary. Copyright ©2013 Capgemini. All rights reserved. 0 0