Transcript of "Business Intelligence Competency Centers Best Practices"
Business Intelligence Competency Centers – the 2012 StudyBusiness Intelligence Following the pioneering report in while 8 companies are planningCompetency Center (BICC) 2010, Capgemini proudly presents a on establishing a BICC in theis a cross-functional new study on Business Intelligence near future. Competency Centers (BICC). Through • The first BICC in this study wasteam with specific tasks, in-depth interviews and surveys established 3 years ago while halfroles, responsibilities and among 17 major organizations the of the companies with a BICCprocesses for supporting study has uncovered experiences and established them in the yearand promoting the effective best practices on how to establish a 2011, indicating a strong growthuse of Business Intelligence successful BICC. in the establishment rate inacross organizations. recent years. Main findings(Gartner 2001) The study reveals that establishing a We have seen that the type of BICC is an increasing trend in the responsibilities and functions of the market: BICCs range from very practical tasks, such as end user support services, to • 8 of the 17 companies in the study have established a BICC,