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2012 2020 3pl 3pl annual study 3pl study 3pl third party logistics study 3pls 3rd party logistics 2010 accounting adherence and product lifecycle adherence rates adherence roi adherence strategies advanced case management aftersales agile agile development agile software development agility airline aml analy andy mulholland anti-money laundering anti-terrorism financing app store application lifecycle management application quality applications apps apps upgrades architect architecture architecture consultancy architecture system management asia pacific atf australia automotive automotive industry aviation banking banking services basel iii belean best practice big data bim bnp paribas bpm bpm trends series briefs business business agility business in business intelligence business models business process business process management business process outsourcing business strategy business technology business transformation capgemini capgemini consulting capgemini france capgemini 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