The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S....
The 2008 13 th  Annual 3PL Study Focuses Attention on Topics of Current Importance  <ul><li>CUSTOMER STUDY </li></ul><ul><...
The 2008 13 th  Annual 3PL Study Focuses Attention on Topics of Current Importance  <ul><li>CUSTOMER STUDY </li></ul><ul><...
Current State of the 3PL Market Most Customers are Satisfied, But Improvement Opportunities Continue to Exist Copyright 20...
Customers Report a Number of  Continuing  Problems with 3PL Providers  Copyright 2008 C. John Langley Jr., Ph.D. and Capge...
The IT Expectation/Performance Gap Continues… Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC.  All right...
Integrated Logistics Managing Systems and Services for Best Results Copyright 2008 C. John Langley Jr., Ph.D. and Capgemin...
3PL Users Indicate Benefits and Drawbacks From the Use of “Integrated” Logistics Services <ul><ul><li>Ease of managing out...
Green Supply Chain It’s Not Whether to Act, It’s How Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC.  Al...
3PLs are Uniquely Positioned to Help Customers Plan  and  Execute Green Supply Chain Initiatives Copyright 2008 C. John La...
Supply Chain Security Concerns Rise as Regulations, Risks Mount Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U....
The Majority of 3PL Users Are Satisfied with  the Security Provided by their 3PL Copyright 2008 C. John Langley Jr., Ph.D....
But They Still Have Security Concerns  Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC.  All rights reser...
The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S....
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2008 Third-Party Logistics: Results and Findings of the 13th Annual Study

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From 1996 to the present, the Third-Party Logistics (3PL) study has helped to identify and track key trends and views of the 3PL industry from the point of view of the customer.

In mid-2008, 1,644 logistics executives completed a survey on trends and issues in third-party logistics. The study was produced by C. John Langley Jr., Ph.D., of the Georgia Institute of Technology, with a team of industry experts from Capgemini, DHL, and Oracle. In addition to the survey, the team conducted a facilitated workshop to interpret study results, as well as focus interviews with experts on three special topics covered in the report: integrated logistics, green supply chain and supply chain security. The findings presented are intended to help 3PLs and logistics outsourcers better understand and more effectively manage their relationships.

Visit http://www.3plstudy.com

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  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S. 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S. 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S. 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S. 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Thirteenth Annual 3PL Study 01/20/11 20:00 Copyright C. John Langley Jr., Ph.D. and Capgemini U.S.
  • 2008 Third-Party Logistics: Results and Findings of the 13th Annual Study

    1. 1. The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Results and Findings of the 13 th Annual Study
    2. 2. The 2008 13 th Annual 3PL Study Focuses Attention on Topics of Current Importance <ul><li>CUSTOMER STUDY </li></ul><ul><ul><li>E-mail survey – 1,644 global respondents </li></ul></ul><ul><ul><li>Focus interviews with key industry executives </li></ul></ul><ul><ul><li>Facilitated workshop session at Capgemini Accelerated Solutions Environment – Berlin, Germany </li></ul></ul>Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
    3. 3. The 2008 13 th Annual 3PL Study Focuses Attention on Topics of Current Importance <ul><li>CUSTOMER STUDY </li></ul><ul><ul><li>E-mail survey – 1,644 global respondents </li></ul></ul><ul><ul><li>Focus interviews with key industry executives </li></ul></ul><ul><ul><li>Facilitated workshop session at Capgemini Accelerated Solutions Environment – Berlin, Germany </li></ul></ul><ul><li>Investigate Topics of Contemporary Interest </li></ul><ul><ul><li>Integrated services </li></ul></ul><ul><ul><li>Green supply chain 2008 Special Topics </li></ul></ul><ul><ul><li>Supply chain security </li></ul></ul>Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
    4. 4. Current State of the 3PL Market Most Customers are Satisfied, But Improvement Opportunities Continue to Exist Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
    5. 5. Customers Report a Number of Continuing Problems with 3PL Providers Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. TOP SEVEN Continuing Problems Cited by 3PL Users All Regions <ul><ul><li>Service level commitments not realized </li></ul></ul>51% Lack of continuous, ongoing improvements and achievements in offerings 42 Information technology capabilities not sufficient 39 Cost reductions not realized 36 Lack of project management skills 35 <ul><ul><li>Ineffective management of key performance indicators (KPIs) </li></ul></ul>34 <ul><ul><li>Unsatisfactory transition during implementation stage </li></ul></ul>30
    6. 6. The IT Expectation/Performance Gap Continues… Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Expectation/ Performance Gap
    7. 7. Integrated Logistics Managing Systems and Services for Best Results Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
    8. 8. 3PL Users Indicate Benefits and Drawbacks From the Use of “Integrated” Logistics Services <ul><ul><li>Ease of managing outsourced services </li></ul></ul><ul><ul><li>Focus on core business </li></ul></ul><ul><ul><li>Improved efficiency and effectiveness </li></ul></ul><ul><ul><li>Greater flexibility </li></ul></ul><ul><ul><li>Reductions in number of logistics providers </li></ul></ul><ul><ul><li>Enhanced shipment visibility </li></ul></ul><ul><ul><li>Quicker response </li></ul></ul><ul><ul><li>Custom solutions, and more complex solutions </li></ul></ul><ul><ul><li>Inventory reduction </li></ul></ul><ul><ul><li>Pro-active IT approach </li></ul></ul><ul><ul><li>Service quality concerns </li></ul></ul><ul><ul><li>More expensive to use external provider </li></ul></ul><ul><ul><li>Service and systems integration are among our core competencies </li></ul></ul><ul><ul><li>Proprietary IT capabilities are more flexible and user-friendly </li></ul></ul><ul><ul><li>Issues with dependence on external party </li></ul></ul>Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Drawbacks Benefits
    9. 9. Green Supply Chain It’s Not Whether to Act, It’s How Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
    10. 10. 3PLs are Uniquely Positioned to Help Customers Plan and Execute Green Supply Chain Initiatives Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Educate customer regarding green supply chain and sustainability Leverage meaningful case studies Provide simple diagnostic tools / maturity model Step 1 Education Step 2 Planning Step 3 Execution Measure customer’s carbon footprint Identify change levers to reduce GHG emissions Support business case development Develop implementation plan Implement green supply chain Consolidate shipments and optimize routing Leverage green vehicles and distribution centers Facilitate reverse logistics for recyclables Consultants 3PLs Green Focused 3PLs
    11. 11. Supply Chain Security Concerns Rise as Regulations, Risks Mount Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved.
    12. 12. The Majority of 3PL Users Are Satisfied with the Security Provided by their 3PL Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Level of Security All Regions <ul><ul><li>Very secure </li></ul></ul>16% Secure 60% Somewhat secure 22% Not secure 2%
    13. 13. But They Still Have Security Concerns Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Most Serious Concerns Over Supply Chain Security Issues All Regions <ul><ul><li>Theft of material goods </li></ul></ul>(74%) Natural disaster disrupting supply chain (33%) Tampering with material goods (32%) Theft of intellectual capital (26%) Other materials smuggled within your shipments (19%) <ul><ul><li>Terrorist attack disrupting supply chain activities </li></ul></ul>(17%)
    14. 14. The State of Logistics Outsourcing 2008 Third-Party Logistics Copyright 2008 C. John Langley Jr., Ph.D. and Capgemini U.S. LLC. All rights reserved. Results and Findings of the 13 th Annual Study Visit http://3plstudy.com

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