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Organizations are not leveraging the full potential of mobility. ...
Organizations are not leveraging the full potential of mobility.
Capgemini Consulting research with the MIT Center for Digital Business on digital transformation showed that only 8% of companies are using mobile technologies to transform their customer experience, and 14% for operational processes.
We also conducted a separate study to understand the extent of usage of mobile technologies for 80 leading companies across sectors and the impact of this usage on their end-users.
Only 18% of companies are in the advanced stage ('Top Performers') of mobile maturity. 'Top Performers' offer feature-rich mobile apps, adopt organization-wide mobility and continuously focus on improving mobile capabilities through investments and strategic alliances.
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