Over 94% of executives see digital transformation as an
opportunity.And indeed, most banks are investing in digital transformation in a big way. For instance, in 2011, banks
globally set aside nearly $13bn for investments in digital channels with a third of their total digital budget dedicated to mobile banking.
However, most banks have been focusing on transforming
the customer experience using digital technologies. In doing so, they are missing a potentially bigger opportunity
that they have, right in their backyard – the digitization of their operations. This paper examines why banks need to start digitizing their back office before it's too late.