Trust

472 views

Published on

Published in: Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
472
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Trust

  1. 1. Simon Mathias 20 seconds to 3 minute warning
  2. 2. 3 steps to Build 1 step to Ruin TRUST
  3. 3. Trusted ?
  4. 4. Trusted?
  5. 5. Benefits of Trust • Value people • Performance • Productivity • Behaviour
  6. 6. 3 Steps Credibility Reliability Intimacy
  7. 7. Ruin – the slip up Self-orientation
  8. 8. Science of Numbers • T=C+R+I/S • T = 10 + 10 + 10 / 10 = 3 • T = 10 + 10 + 10 / 3 = 10
  9. 9. 2 Key Messages Body Language Eyes • Open • Eye contact plays a big part in striking rapport with • Close people and establishing trust • Comfort • Discomfort
  10. 10. Summary • Trust – two way street • Behaviour – key aspects • Eyes – lynch pin
  11. 11. Exercises • Why Trust • Who in this room do you trust • Story – LD & NHSBW • Impact diagram (relationship, rapport) 7%, 40%
  12. 12. • Meh = how look, how sound, what say • Body = attitude, feeling, emotions • Words = information • T=C+R+I/S • R = CB + P

×