Communication is a dynamic process thatindividuals use to exchange ideas, relateexperiences and share desires throughspeaking, writing, gestures or sign language
Effective Communication• Is crucial for working successfully with others• Enables to maintain relationships• Accomplishes tasks with both individuals and groups• Motivates• Helps to overcome obstacles• Creates a relaxed, comfortable, trustful and psychologically safe feeling
Vital Communication• Open your heart• Love the organization• Love one another• Listen to one another• Love yourself• Love your patients
Open your heart
In face-to-face situations, your attitudeprecedes you. It is the central force in yourlife—it controls the quality and appearanceof everything you do.
Your mind and body are part of the same system (they influence each other)!When you are happy- you look happy!
The "secret" of success is not very hard tofigure out. The better you are at connectingwith other people, the better the quality ofyour life.
Maintain Positive Facial ExpressionsUse Positive GesturesGood Vocal InflectionUse a Confident tone of voicePut Passion and enthusiasm in your vocal tone.Use Eye Contact
Love the Organization
“be the best health care provider in Mobile, where patients, physicians and payers can rely on our outstanding staff to efficiently provide health care that is unmatched in quality, convenience and benefit of use in a courteous and family- oriented manner.”
Love one another
Or at least try!
Take a few minutes to talk to your co-workers about something other than work. How was your weekend?Try to find something you have in common. If their taste is very different than yours, take an interest in what they like to do. Be genuine in your interest, people will know when you’re not being sincere. Whatever you talk about will give you something to talk about to create a positive relationship.
Don’t be a credit hog. Have a team spirit whenaccepting credit for a job well done. This willmake everyone feel like a more cohesiveteam.Have a positive attitude. It’s true that laughteris contagious. When you have a cheerydisposition other people will follow and theywon’t know why.