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TABLE OF CONTENTS OVERVIEW COMPANY PHILOSOPHIES TRAVEL SECURITY MANAGEMENT LATITUDE AFRICA COMMUNICATIONS L.A CORPORATE POLICY L.A SERVICES PERFORMANCE EVALUATION TRAVEL PROCEDURES HOW IS LA DIFFERENT TYPES OF LA ACCOUNTS CONCLUSION 2 Latitudeafrica2011
OVERVIEW Welcome to Latitude Africa Corporate Travel Services, we are a dynamic travel management company. Our aim is to provide complete travel and events solutions to busy professional organizations, large or small. We partner with airlines worldwide and have direct contact with some of the leading hotels in the world and have access to car hires services throughout the region. Our travel experts are on hand to offer their knowledge and expertise to guide you through the corporate world of travel and events. Latitude Africa Corporate Services look after you from the start of your enquiry through to the very end of your journey, providing you with 24 hour assistance and a dedicated contact. Our products and services are specifically tailored for business clients. We take care of all your travel needs it's the little things that make a big difference!
LATITUDE AFRICA’S PHILOSOPHY 4 Latitudeafrica2011
Latitudeafrica2011 5 WHAT ON EARTH DOES A CORPORATE TRAVEL MANAGER DO? Some companies may not have a corporate travel manager and some have entire teams that manage the corporate travel program. Regardless of size and structure, the typical corporate travel manager’s activities are usually similar across companies. Here are some of the highlights:
Travel Supplier Management: A corporate travel manager negotiates and manages your company’s contracts with airlines, hotels and car rental providers and more. This requires a great deal of analysis and tough negotiations. Even tougher is making sure the travelers are getting discounts on what they need most and buying what is discounted.
Reporting and Analysis: Next to payroll and real estate, travel is often a significant expense to companies and most measure the spending behavior very closely. Your travel manager spends a good deal of time monitoring data related to purchasing, contract savings, policy adherence and program performance to start. Then, they spend even more time creating context and analysis for their senior leadership.
Duty of Care: If you travel for business, your employer has a duty to ensure you are safe. Most travelers are not aware that corporate programs have tools that track itineraries so that they are accessible in the event of an emergency. Your travel manager is monitoring these tools and is a key player in most corporate protocols related to disaster recovery. Most travel managers are acutely aware of geo-political events, major market disruptions, aircraft/hotel/rail incidents etc and have detailed plans on how to handle each.
Customer Care: Involved in resolving specific issues for travelers–which may involve negotiation when resolution costs are high. Sometimes a corporate travel manager is simply calling an airline representative to “make something happen” for a VIP traveler. Oftentimes, the corporate travel manager is interacting with you, the business traveler, answering a question or connecting you to the right information.
Latitudeafrica2011 6 Because of globalization & depending on industry, strategy, structure, size, & business objectives, many Organizations need to: TRAVEL RISKS TERRORISM HIJACKING AIR DISASTER TSUNAMI EARTH QUAKE TRAFFIC ACCIDENT HOTEL FIRE
CIVIL DISORDER INSURGENCY COUPS D’ ETAT K&R MUGGING ASSAULTS DISEASE HOTEL BURGLARY LOST TRAVEL DOCS And key personnel need to:
Latitudeafrica2011 9 WAYS TO MANAGE TRAVEL RISK Contd. Hotline Assistance Who to call if something goes wrong? Travel, security & medical emergencies Incident escalation & response Call trees & useful numbers Linked to travel insurance provider? Destination Intelligence Pre-travel info to plan trip & avoid risks Security, health, weather, transport, local info, etc. Risk is dynamic, situations change Timely, accurate & actionable info before, during & after trip How to communicate risk info? Briefings, Email, SMS & Website Train & Communicate Staff orientation & security awareness programs Security alerts & advisories
Latitudeafrica2011 10 Traveller’s Particulars Travellers (or arrangers) must pass following info to the travel agent
CORPORATE TRAVEL SERVICES Our Corporate Travel Service will bring ease to any company booking overseas business trips. We understand the importance of your time and we take care of the arrangements for you. We provide you with your own dedicated contact who will be on hand to assist with your travel plans 24 hours a day 7 days a week. In our Mombasa and Nairobi offices. Our highly experienced advisors will not only look after you, they will share with you their knowledge and travel experiences, making recommendations and suggestions, leaving you with piece of mind that you are in the hands of a professional. Working with so many suppliers and travel partners you can rely on us to deliver cost-effective travel solutions. Whatever your corporate travel needs we deliver them with integrity and understanding, we look after our clients and recognize their needs, offering the very best in customer care. 11 Latitudeafrica2011
Program management partner
LATITUDE AFRICA COMMUNICATIONS 13 Latitudeafrica2011 Corporate Managers and employees will be able to contact Latitude Africa representative’s through:-
Dedicated Landline phone
24/7 Mobile Phones
Latitude Africa’s website
Social Media platforms i.e. Facebook , LinkedIn, Skype , Gtalk etc
Face to face with customer care representatives.
LATITUDE AFRICA CORPORATE POLICY 14 Latitudeafrica2011 We are committed to satisfying the Travel needs of it’s corporate customers by maximizing value while minimizing their travel cost’s.
An experienced dedicated account manager empowered to take action in all aspects.
Consultation in setting your corporations goals to control on of their largest business
Personalized reservations and ticketing by experienced travel managers for Air, hotel, car
and ground handling logistics to ensure policy compliance, while providing professional services.
Negotiation assistance for corporate transports, accommodation and MICE to improve cost savings.
“one stop” meeting & conferences with full knowledge of your companies' needs and corporate culture to ensure successful execution of corporate functions.
24 hour support to provide emergency assistance and last minute changes and reservations.
Computer maintained customer profiles and all their details.
Un biased, full and complete explanation of regulations, rules, terms and conditions including available options.
TYPES OF CORPORATE TRAVEL SERVICES. Latitudeafrica2011 16
Contd. TRAVEL SERVICES VISA-latitude Africa will aid in Travel visa acquisition, this is subject to embassies regulations, thus will not bear any responsibilities for denied issuance. Provision of regular updates on visa requirements and all necessary documents requested by consulates as soon as they become available. Pre-booking qualification to help choose the best suitable itinerary for tour holiday. Personal itinerary planning and customized vacation planning. Tailor-made itineraries for groups and individuals to meet your interests and budget. Domestic and International travel arrangements for hotels , transport , sightseeing ,restaurant guide and tour arrangements and conference planning. Latitudeafrica2011 17
PERFORMANCE EVALUATION Periodical performance check of Account Managers. Travel surveys, reports and customer feedback forms forwarded for service evaluation. Complaint channel and correction of challenges. Latitude Africa Success Latitudeafrica2011 18 HOW ARE WE DIFFERENT?
We have remained flexible in our approach to service because companies differ in their structure and culture.
24/7 emergency reach out system
Personalized services to accommodate each client.
Treats the personal leisure travelers needs with white gloves.
Offers more travel budget than before.
Multi-lingual agents internationally.
Transparency and business discipline in the customer relationship function.
TRAVEL PROCEDURES 19 Latitudeafrica2011
TYPES OF ACCOUNTS HANDLED 20 Latitudeafrica2011
LEISURE TRAVEL Last - Minute Travel Arrangements Travel Insurance Services Exceptional Vacation Values Quality Suppliers Currency Exchange Group Discount Travel Weddings and Honeymoon Arrangements 22 Latitudeafrica2011
CONCLUSION 23 Latitudeafrica2011
In your evaluation, we ask that you consider the following: Our knowledge and experience in the travel and hospitality industry. 50% of our clients are repeat clients and referrals. Young dynamic professionals with undying passion to stimulate business growth and trust. Professional, proactive, personalized service Operational expertise and technical resources, which provide added value through comprehensive traveler services and flexible operational configuration options that will best suit your corporation . Pride in our long term customer partnerships. On behalf of all the associates, employees and senior management at Latitude Africa, we commit our personnel, financial and technological resources to building a mutually beneficial and successful travel partnership. Latitudeafrica2011 24
THANK YOU FOR YOUR TIME! CONTACT US: 25 Latitudeafrica2011