“ If you look at the clientele during business hours, you’ll find a lot of young mothers with children who come to congregate and talk. If they want to continue to attract this clientele, they need to change their policies.” Elizabeth Zifcak
“ In a place where I am eating and drinking, that is the last thing I want to see.” Kalen Johnson
Is there a reasonable way for Starbucks to satisfy all customer segments?
Yes. The public should know the law and govern themselves accordingly. The law states that it is very much legal that mothers can breastfeed in public and if they have a problem they should avert their eyes, relocate to a different part of the restaurant or leave.
Assuming Starbucks adopts an official policy, how can it effectively communicate the policy throughout the company?
Through meetings, training sessions, and posting the laws wherever employees can see them (employee handbook, lunch areas, etc.)