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Understanding	
  Adwords	
  
An	
  Ecommerce	
  Perspec�ve	
  
Jill	
  Robb	
  –	
  MD	
  Ambi�on	
  Digital	
  
The	
  Only	
  Digital	
  Marke�ng	
  Super	
  Heroes	
  
Agency	
  with	
  an	
  Ecommerce	
  Background.	
  	
  
What	
  is	
  Pay	
  Per	
  Click?	
  
Adver�sing	
  within	
  the	
  sponsored	
  lis�ngs	
  of	
  a	
  search	
  engine	
  or	
  a	
  partner	
  site	
  
by	
  paying	
  either:	
  
	
  
  each	
  �me	
  your	
  ad	
  is	
  clicked	
  (Pay	
  Per	
  Click-­‐	
  PPC)	
  	
  
  when	
  your	
  ad	
  is	
  displayed	
  (CPM-­‐	
  Cost	
  per	
  thousand	
  impressions)	
  	
  
  when	
  a	
  sale/	
  conversion	
  is	
  generated	
  (CPA-­‐	
  Cost	
  per	
  Acquisi�on)	
  	
  
  when	
  a	
  phone	
  contact	
  is	
  generated	
  which	
  is	
  “pay	
  per	
  call”	
  
Why	
  PPC?	
  
  You	
  can	
  market	
  to	
  customers	
  while	
  they’re	
  researching	
  your	
  product/
service	
  
  You	
  only	
  pay	
  when	
  someone	
  is	
  interested	
  in	
  your	
  ad	
  
  You	
  can	
  test	
  your	
  ad	
  copy	
  and	
  landing	
  pages	
  in	
  real	
  �me	
  
  You	
  can	
  gain	
  insight	
  into	
  how	
  people	
  talk	
  about	
  your	
  product	
  or	
  service	
  
  You	
  can	
  quickly	
  drive	
  sales/	
  conversions	
  at	
  a	
  posi�ve	
  ROI	
  
PPC	
  Drives	
  Results	
  &	
  Captures	
  Interest	
  
  67%	
  of	
  internet	
  users	
  have	
  gone	
  online	
  to	
  search	
  for	
  a	
  product	
  they	
  saw	
  
adver�sed	
  offline	
  
  Display,	
  video	
  ads	
  &	
  rich	
  media	
  all	
  drive	
  awareness	
  and	
  interest.	
  Users	
  
then	
  search	
  for	
  more	
  info	
  
  89%	
  of	
  consumers	
  research	
  products	
  online	
  
–  63%	
  purchase	
  offline	
  
ALERT	
  
AUDIENCE	
  PARTICIPATION	
  
REQUIRED	
  
Five	
  PPC	
  Comments:	
  True	
  or	
  False?	
  
1.  “It	
  doesn’t	
  work”	
  
2.  “It’s	
  a	
  waste	
  of	
  money”	
  
3.  “It	
  doesn’t	
  result	
  in	
  sales”	
  
4.  “My	
  brand	
  is	
  well	
  known	
  and	
  doesn’t	
  need	
  it”	
  
5.  “we	
  can’t	
  use	
  it-­‐	
  we	
  can	
  only	
  take	
  orders	
  over	
  the	
  phone”	
  
All	
  of	
  the	
  above	
  are	
  incorrect	
  if:	
  
You	
  develop	
  a	
  PPC	
  strategy	
  that	
  works	
  for	
  your	
  business	
  
You	
  approach	
  EVERYTHING	
  from	
  an	
  ROI	
  Perspec�ve	
  
Why	
  is	
  Ecommerce	
  Thinking	
  Different?	
  
  Everything	
  comes	
  down	
  to	
  a	
  sale/	
  lead	
  
  When	
  you	
  think	
  like	
  a	
  retailer	
  -­‐	
  even	
  when	
  you	
  aren’t,	
  you	
  are	
  more	
  
focused	
  on	
  sales	
  
  Your	
  site	
  doesn’t	
  accept	
  payments?	
  Doesn’t	
  ma�er!	
  Your	
  site	
  should	
  s�ll	
  
be	
  ‘selling’	
  your	
  products/	
  services!	
  
  For	
  every	
  100	
  people	
  that	
  visit	
  your	
  site	
  you	
  should	
  have	
  2	
  genera�ng	
  a	
  
lead/	
  sale	
  
Applying	
  Ecommerce	
  Thinking	
  to	
  PPC	
  
  Ecommerce	
  retailers	
  �e	
  all	
  marke�ng	
  spend	
  down	
  to	
  ROI	
  
  Everything	
  has	
  to	
  drive	
  a	
  return	
  
  Ecommerce	
  retailers	
  o�en	
  use	
  advanced	
  features	
  of	
  Paid	
  Search	
  to	
  deliver	
  
greater	
  conversion	
  	
  
–  Dynamic	
  ads	
  
–  Enhanced	
  Campaigns	
  
–  Loca�on	
  Extensions	
  
–  Sitelinks	
  
  If	
  you	
  look	
  at	
  all	
  of	
  your	
  marke�ng	
  spend	
  in	
  this	
  way	
  you	
  can	
  also	
  improve	
  
returns	
  
Dynamic	
  Search	
  Ads	
  
Dynamic Search Ads (DSA) are generated for you by Google. They
target relevant customers with ads generated directly from your web
site – dynamically
These ads complement your existing keyword based campaigns to
deliver more clicks and conversions with less effort
Why	
  Use	
  Dynamic	
  Search	
  Ads?	
  
  It’s effective - during testing, most advertisers saw 5-10% more
clicks and conversions with satisfactory ROI
  It won’t compete with existing active keywords
  It will not affect your campaigns’ quality score
  You can use Sitelinks, location extensions, product extensions,
social extensions & phone extensions with your DSA campaign to
match search queries to favourable landing pages
How	
  do	
  Dynamic	
  Ads	
  Work?	
  
  When a relevant Google Search occurs, Google creates an ad with
a headline based on the search term used by your customer and
text based on your most relevant landing page
  The ad enters the auction and competes normally – but is held
back for any search where you already have an eligible keyword-
targeted ad
  It also advertises more of your in-stock inventory - without making
any changes to your existing keyword campaigns
Two	
  Things	
  to	
  Keep	
  in	
  Mind	
  
1.  Every day 16% of searches are new searches that Google has
never seen before
2.  Dynamic Search Ads keep your AdWords campaigns in sync with
what you’re selling and what users are searching for right now
Enhanced	
  Campaigns	
  
Enhanced cost-per-click (CPC) is a bidding feature on Google
AdWords, it increases and decreases your bids automatically based
on the likelihood of your ad converting
This way, you get more value from your ad budget by:
–  Making it easier to reach people across devices with the right
ads, based on their specific location, time of day & device
type.
–  Helping you manage complex targeting, bidding & ads for
different platforms like mobile and computers all within the
same campaign.
–  Reducing the number of campaigns you need to create.
Why	
  Use	
  Enhanced	
  CPC?	
  
  Increase profits
–  It automatically allocates your money on clicks that are likely to
convert
  It allows you to experiment
–  It monitors its’ impact on your campaign by leaving a percentage of
your bids untouched
  Powerful advertising tools
–  Manage bids across devices, locations and time
  Smarter ads optimised for varying user contexts
–  Show the right creative, sitelink, app or extension based on the
context of your prospective customers and the devices they’re
using.
  Advanced reports to measure new conversion types
–  Such as calls, digital downloads across devices
How	
  Does	
  it	
  Work?	
  
  Enhanced CPC will increase your max CPC bid by up to 30% when
it sees a good opportunity for better conversion rates
  It may also lower your max CPC by any amount (even more than
30%) if it determines a conversion isn't likely, so you'll pay less for
clicks that convert less
–  Resulting in increased conversions
Loca�on	
  Extensions-­‐What	
  are	
  they?	
  
  A map linked to your ads that
shows searchers how they
can find you
  Enhancements that allow
searchers to see targeted
relevant information in your
ads such as location, phone
number, and customer
reviews
  Display additional information
across Google Search,
Mobile and Google Maps
Why	
  Use	
  Loca�on	
  Extensions?	
  
  97% of web users research online for products/services
  20% of desktop searches are location related
  1 in 3 mobile searches are location related
  Benefits- you can reach your customers
–  While they are on Google Search
–  While they are on Google Maps
–  While they are on Google Mobile
  Up to 4 times more ad space at the top of Google Search page
  Increase click-through-rate
  Boost your conversions
  Enhance your Google Maps listing
  Show people the distance to your location with
hyperlocal mobile format to drive people in-store
Adwords	
  Sitelinks	
  
  Sitelinks is a feature of AdWords that allows you to provide up to 6
additional destination URLs for users to your site
This allows you to direct customers to the most relevant page on
your site
–  and its
  Easy
  Makes ads more targeted
	
  
Benefits	
  of	
  Sitelinks	
  
  Get more relevant customers to your website
  Improve the profitability of your search campaigns
  Improve your ads’ conversion rates with highly
relevant landing pages
  Highlight promotions - this allows you to update your
ads with seasonal or promotional offers without
making changes to your keywords
  It works with your existing ads (if you haven’t got it enabled)
  Increases Click Through Rates (CTRs) & Conversion
Conclusion	
  
  PPC	
  works	
  well	
  when	
  used	
  in	
  a	
  strategic	
  way	
  by	
  experience	
  professionals	
  
  Experimenta�on	
  if	
  you	
  are	
  not	
  experienced	
  can	
  be	
  costly	
  &	
  hit-­‐and-­‐miss	
  
  Thinking	
  like	
  a	
  retailer	
  &	
  making	
  every	
  penny	
  count	
  can	
  yield	
  be�er	
  
results	
  
  Yet!	
  -­‐	
  PPC	
  isn’t	
  just	
  for	
  internet	
  retailers	
  
  Consider	
  the	
  many	
  advanced	
  op�ons	
  	
  
  Repor�ng	
  &	
  measurement	
  are	
  a	
  necessity-­‐	
  not	
  op�onal	
  
STAY	
  IN	
  TOUCH!	
  
	
  
Thank	
  you!	
  

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Understanding Adwords - An Ecommerce Perspective

  • 1. Understanding  Adwords   An  Ecommerce  Perspec�ve  
  • 2. Jill  Robb  –  MD  Ambi�on  Digital   The  Only  Digital  Marke�ng  Super  Heroes   Agency  with  an  Ecommerce  Background.    
  • 3. What  is  Pay  Per  Click?   Adver�sing  within  the  sponsored  lis�ngs  of  a  search  engine  or  a  partner  site   by  paying  either:       each  �me  your  ad  is  clicked  (Pay  Per  Click-­‐  PPC)       when  your  ad  is  displayed  (CPM-­‐  Cost  per  thousand  impressions)       when  a  sale/  conversion  is  generated  (CPA-­‐  Cost  per  Acquisi�on)       when  a  phone  contact  is  generated  which  is  “pay  per  call”  
  • 4.
  • 5. Why  PPC?     You  can  market  to  customers  while  they’re  researching  your  product/ service     You  only  pay  when  someone  is  interested  in  your  ad     You  can  test  your  ad  copy  and  landing  pages  in  real  �me     You  can  gain  insight  into  how  people  talk  about  your  product  or  service     You  can  quickly  drive  sales/  conversions  at  a  posi�ve  ROI  
  • 6. PPC  Drives  Results  &  Captures  Interest     67%  of  internet  users  have  gone  online  to  search  for  a  product  they  saw   adver�sed  offline     Display,  video  ads  &  rich  media  all  drive  awareness  and  interest.  Users   then  search  for  more  info     89%  of  consumers  research  products  online   –  63%  purchase  offline  
  • 7.
  • 9. Five  PPC  Comments:  True  or  False?   1.  “It  doesn’t  work”   2.  “It’s  a  waste  of  money”   3.  “It  doesn’t  result  in  sales”   4.  “My  brand  is  well  known  and  doesn’t  need  it”   5.  “we  can’t  use  it-­‐  we  can  only  take  orders  over  the  phone”   All  of  the  above  are  incorrect  if:   You  develop  a  PPC  strategy  that  works  for  your  business   You  approach  EVERYTHING  from  an  ROI  Perspec�ve  
  • 10. Why  is  Ecommerce  Thinking  Different?     Everything  comes  down  to  a  sale/  lead     When  you  think  like  a  retailer  -­‐  even  when  you  aren’t,  you  are  more   focused  on  sales     Your  site  doesn’t  accept  payments?  Doesn’t  ma�er!  Your  site  should  s�ll   be  ‘selling’  your  products/  services!     For  every  100  people  that  visit  your  site  you  should  have  2  genera�ng  a   lead/  sale  
  • 11. Applying  Ecommerce  Thinking  to  PPC     Ecommerce  retailers  �e  all  marke�ng  spend  down  to  ROI     Everything  has  to  drive  a  return     Ecommerce  retailers  o�en  use  advanced  features  of  Paid  Search  to  deliver   greater  conversion     –  Dynamic  ads   –  Enhanced  Campaigns   –  Loca�on  Extensions   –  Sitelinks     If  you  look  at  all  of  your  marke�ng  spend  in  this  way  you  can  also  improve   returns  
  • 12. Dynamic  Search  Ads   Dynamic Search Ads (DSA) are generated for you by Google. They target relevant customers with ads generated directly from your web site – dynamically These ads complement your existing keyword based campaigns to deliver more clicks and conversions with less effort
  • 13. Why  Use  Dynamic  Search  Ads?     It’s effective - during testing, most advertisers saw 5-10% more clicks and conversions with satisfactory ROI   It won’t compete with existing active keywords   It will not affect your campaigns’ quality score   You can use Sitelinks, location extensions, product extensions, social extensions & phone extensions with your DSA campaign to match search queries to favourable landing pages
  • 14. How  do  Dynamic  Ads  Work?     When a relevant Google Search occurs, Google creates an ad with a headline based on the search term used by your customer and text based on your most relevant landing page   The ad enters the auction and competes normally – but is held back for any search where you already have an eligible keyword- targeted ad   It also advertises more of your in-stock inventory - without making any changes to your existing keyword campaigns
  • 15. Two  Things  to  Keep  in  Mind   1.  Every day 16% of searches are new searches that Google has never seen before 2.  Dynamic Search Ads keep your AdWords campaigns in sync with what you’re selling and what users are searching for right now
  • 16. Enhanced  Campaigns   Enhanced cost-per-click (CPC) is a bidding feature on Google AdWords, it increases and decreases your bids automatically based on the likelihood of your ad converting This way, you get more value from your ad budget by: –  Making it easier to reach people across devices with the right ads, based on their specific location, time of day & device type. –  Helping you manage complex targeting, bidding & ads for different platforms like mobile and computers all within the same campaign. –  Reducing the number of campaigns you need to create.
  • 17. Why  Use  Enhanced  CPC?     Increase profits –  It automatically allocates your money on clicks that are likely to convert   It allows you to experiment –  It monitors its’ impact on your campaign by leaving a percentage of your bids untouched   Powerful advertising tools –  Manage bids across devices, locations and time   Smarter ads optimised for varying user contexts –  Show the right creative, sitelink, app or extension based on the context of your prospective customers and the devices they’re using.   Advanced reports to measure new conversion types –  Such as calls, digital downloads across devices
  • 18. How  Does  it  Work?     Enhanced CPC will increase your max CPC bid by up to 30% when it sees a good opportunity for better conversion rates   It may also lower your max CPC by any amount (even more than 30%) if it determines a conversion isn't likely, so you'll pay less for clicks that convert less –  Resulting in increased conversions
  • 19. Loca�on  Extensions-­‐What  are  they?     A map linked to your ads that shows searchers how they can find you   Enhancements that allow searchers to see targeted relevant information in your ads such as location, phone number, and customer reviews   Display additional information across Google Search, Mobile and Google Maps
  • 20. Why  Use  Loca�on  Extensions?     97% of web users research online for products/services   20% of desktop searches are location related   1 in 3 mobile searches are location related   Benefits- you can reach your customers –  While they are on Google Search –  While they are on Google Maps –  While they are on Google Mobile   Up to 4 times more ad space at the top of Google Search page   Increase click-through-rate   Boost your conversions   Enhance your Google Maps listing   Show people the distance to your location with hyperlocal mobile format to drive people in-store
  • 21. Adwords  Sitelinks     Sitelinks is a feature of AdWords that allows you to provide up to 6 additional destination URLs for users to your site This allows you to direct customers to the most relevant page on your site –  and its   Easy   Makes ads more targeted  
  • 22. Benefits  of  Sitelinks     Get more relevant customers to your website   Improve the profitability of your search campaigns   Improve your ads’ conversion rates with highly relevant landing pages   Highlight promotions - this allows you to update your ads with seasonal or promotional offers without making changes to your keywords   It works with your existing ads (if you haven’t got it enabled)   Increases Click Through Rates (CTRs) & Conversion
  • 23. Conclusion     PPC  works  well  when  used  in  a  strategic  way  by  experience  professionals     Experimenta�on  if  you  are  not  experienced  can  be  costly  &  hit-­‐and-­‐miss     Thinking  like  a  retailer  &  making  every  penny  count  can  yield  be�er   results     Yet!  -­‐  PPC  isn’t  just  for  internet  retailers     Consider  the  many  advanced  op�ons       Repor�ng  &  measurement  are  a  necessity-­‐  not  op�onal  
  • 24. STAY  IN  TOUCH!     Thank  you!