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At a GlanceFacts and figuresabout theglobal network
2Who we are and how we operate Our structure Deloitte at a GlanceThe Deloitte Touche Tohmatsu Limited (DTTL) network Member firms are not subsidiaries or branch offices of DTTL and do not act asof independent member firms operates under the agents for DTTL or other member firms. Rather, they are locally formed entities withDeloitte brand. their own ownership structure independent of DTTL that have voluntarily become members of the Deloitte network with a primary purpose to coordinate theirDeloitte provides audit, tax, consulting, and financial approach to client service, professional standards, shared values, methodologies,advisory services to public and private clients across and systems of quality control and risk management.150 locations around the world. DTTL has adopted certain policies and protocols to establish a consistently highDeloitte is always one step ahead in investing in its level of quality, professional conduct, and service in all member firms. This structurepeople, in anticipating clients’ needs, and helping them confers significant strengths, combining high-quality standards and methodologiesreach their goals. with a deep understanding of local markets and a sense of responsibility and initiative among professionals who have a direct stake in the integrity and growth of their respective practices. We are strong
3Our vision and values Deloitte at a GlanceOur vision is to be the Standard of Excellence, the first choice of the most sought-after clients and talent.Deloitte professionals are unified by a collaborative culture that fosters our shared values:Integrity Commitment to each otherWe believe that nothing is more important than our reputation, We believe that our culture of borderless collegiality is a competitiveand behaving with the highest levels of integrity is fundamental to advantage for us, and are committed to nurturing it and preserving it.who we are. We demonstrate a strong commitment to sustainable, We go to extraordinary lengths to support our people.responsible business practices.Outstanding value to markets and clients Strength from cultural diversityWe play a critical role in helping both the capital markets and our Our clients’ business challenges are complex and benefit fromclients operate more effectively. We consider this role a privilege, multidimensional thinking. We believe that working with people ofand we know it requires constant vigilance and unrelenting different backgrounds, cultures, and thinking styles helps our peoplecommitment. grow into better professionals and leaders. We stand tall
4The Deloitte network is the leading global professional services provider, Where we fit in the marketplacewith deep, well-respected capabilities across a number of disciplines Audit and Enterprise Tax Consulting Financial Advisory Global Platforms* Risk Services (AERS) Audit • Business Tax • Human Capital • Corporate Finance Advisory • CFO Programs • Accounting Advisory • Customs & Global Trade • Strategy & • Forensic & Dispute Services • Deloitte Analytics • Assurance Services • Global Employer Services Operations • M&A Transaction Services • Governance & Risk • Financial Statements • Indirect Tax • Technology • Reorganization Services Management Audit • International Tax • Valuation Services • Mergers & • Integrated Services • Legal Services Acquisitions • Mergers & Acquisitions Services Enterprise Risk Services • Private Company Services • Sovereign Financial • Business Risk • Research & Development Institutions • Information and and Government Incentives • Sustainability and Technology Risk • Tax Management Climate Change Consulting • Transfer Pricing*Innovative growth opportunities for member firms draw on Deloitte’s multidisciplinary capabilities. We play big
5Aggregate Deloitte member firm revenue for FY2010 was US$26.6 billion,reflecting strong performance in all major industry groups Competitive market viewFY2010 aggregate member ﬁrm revenue by industry group (in billions of US$) 1.6 Consumer Business & Transportation Energy & Resources 5.1 2.9 Financial Services Life Sciences & Health Care Manufacturing Public Sector 2.8 2.1 Technology, Media, & Telecommunications Other 3.5 6.9 1.7
6Consumer Business & Transportation Competitive market view• 24 of the top 28 consumer products companies• 9 of the top 10 retail companies• of the 6 top tourism, hospitality, and leisure companies 5• All of the top 4 consumer service companies• ll of the 46 largest retail, wholesale, and distribution companies A• 5 of the 6 top airlines• of the 6 top freight transportation and logistics companies 5• The top 4 shipping companies 83% of Consumer Business and Transportation market Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies*. *Based on 2009 analysis
7Energy & Resources Competitive market view• 6 of the 8 largest mining companies• 17 of the top 25 electric power companies• 63% of the 60 largest oil & gas companies• 43% of the largest national oil companies 67% of Energy and Resources market Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
8Financial Services Competitive market view• 55 of the top 63 banking & securities companies• 18 of the top 20 global banks• 29 of the top 36 insurance companies• 19 of the top 20 global asset management firms • 80% of the largest real estate companies 83% of Financial Services market Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
9Life Sciences & Healthcare Competitive market view• The 15 largest pharmaceutical manufacturers• All of the 10 largest medical equipment manufacturers• 8 of the 10 largest biotechnology companies, leading public and private health care services entities, and companies worldwide 92% of Life Sciences and Health Care market Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
10Manufacturing Competitive market view• 11 of the 13 largest aerospace and defense companies• 29 of the 32 global automotive companies• 19 of the top 21 industrial products and services companies• 25 of the 39 largest process manufacturers in the world 80% of Manufacturing market Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
11Technology, Media, & Telecommunications Competitive market view• 21 of the 24 largest technology companies• The 7 largest global media companies• 21 of the 22 largest telecommunications companies 92% of Technology, Media, and Telecommunications market Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
12Public Sector Competitive market viewDeloitte member firms have established Public Sector practicesin more than 50 capitals, serving the largest ministries andexecutive branch agencies• 19 of the 20 members of the G20• 9 of the top 10 world’s most competitive nations as ranked by World Economic Forum 95% of G20 Overall, Deloitte member firms serve more than 80% of the Fortune Global 500 companies.
13Deloitte operates in more than 150 locations in three principal regions:Americas, Asia Pacific, and EMEA (Europe, Middle East, and Africa) Americas: Asia Pacific: EMEA: (Europe, Middle East, and Africa) Argentina Netherlands American Northern Albania Equatorial Jordan Northern Spain Where we operate Aruba Antilles Samoa Mariana Algeria Guinea Kazakhstan Ireland Sweden Bahamas Nicaragua Australia Islands Angola Denmark Kenya Norway Switzerland Barbados Panama Brunei Palau Armenia Egypt Kuwait Oman Syria Bermuda Paraguay Darussalam Papa New Austria Estonia Kyrgyzstan Pakistan Tajikistan Bolivia Peru China Guinea Azerbaijan Finland Latvia Poland Tanzania Brazil Trinidad & East Timor Philippines Bahrain France Lebanon Portugal Tunisia British Virgin Tobago Federated Singapore Belgium Gabon Lesotho Qatar Turkey Islands Turks & Caicos States of Taiwan Belorussia Georgia Libya Republic of Turkmenistan Canada United States Micronesia Thailand Benin Germany Lithuania Montenegro Uganda Cayman Islands Uruguay Guam Vietnam Bosnia & Ghana Luxembourg Romania Ukraine Chile Venezuela Hong Kong Herzegovina Gibraltar Macedonia Russian United Arab Colombia India Botswana Greece Malta Federation Emirates Costa Rica Indonesia Bulgaria Greenland Mauritania San Marino United Dominican Japan Cameroon Hungary Mauritius São Tomé and Kingdom Republic Korea Cape Verde Iceland Moldova Príncipe Uzbekistan Ecuador Macao Channel Islands Iraq Morocco Saudi Arabia Vatican State El Salvador Malaysia Congo Ireland Mozambique Senegal Yemen Guatemala Marshall Brazzaville Isle of Man Namibia Serbia Zambia Honduras Islands Croatia Israel Netherlands Slovakia Jamaica New Zealand Cyprus Italy Nigeria Slovenia Mexico Czech Republic Ivory Coast South Africa We are connected
14In areas around the globe, Deloitte member firms haveformed key groups to enhance cooperation– Americas Regional talent distribution Where we operate– Caribbean and Bermuda Americas: 72,858 EMEA: 62,732– Central Europe Asia Pacific: 33,997 – Commonwealth of Independent States (CIS) Total 169,587– Deloitte Société Européenne– East Africa– LATCO– Middle East– Southeast Asia– Southern Africa We have got it covered
15Global clientsWe have several distinct global client portfolios:Office of the CEO (OCEO) Deloitte 25 (D25)Deloitte’s most globally significant accounts, where Companies with a large global footprint, significant Clientsour member firms are consistently the client’s first professional services spend, and the potential to have achoice for services and the account generates a much larger relationship with Deloitte if supported withdisproportionate share of fees, profitability, and long-term, focused investmentbrand equity We keep good company
16Global clientsDeloitte 300 (D300) Middle market portfolioGlobally significant clients and emerging companies A global approach supporting mid-size and private that will receive the focused attention and resources of company clients that contribute a significant percentagethe Deloitte organization, including hands-on support of aggregate member firm annual revenue and typically Clientsfrom industry leadership and their networks. We serve have annual revenues of US$50 million – US$1 billion.9 out of 10 of our D300 clients (excluding Public Deloitte is developing programs around four prioritySector) in more than one country; on average we segments:provide services to each of these clients in 17 countries. • NextGen • Private/family businessesMember firm selected clients program • Mid-size private equity firmsClients that are strategically important to a • Mid-cap multinational corporationsmember firm, have international presence, and willconsequently benefit from heightened awarenessfrom the global network of member firms. We make a difference
17On average, Deloitte serves its largest global Deloitte member ﬁrms generate 39% of their globalclients (D300) in 17 countries client (D300) revenues from cross-border business20 100 20 18 17 1715 80 15 48% 52% 60% 60 71% 1210 Clients 40 5 52% 48% 20 40% 29% 0 0 Financial Manu- Consumer Tech, Life Energy Services facturing Business Media, & Sciences & Audit Consulting Financial Tax & Transp Telecom & Resources Advisory Healthcare Number of countries served for global clients Cross-border revenues HQ country revenues Average=17 Average=39% Source: FY09 global sector analysis Global matters
18We are valued by clients and respected in the industry for our high-quality services Our standards and commitmentsand experience, globally recognized thought leadership, and commitment to innovationThought leadership—Insight and Value Innovation in action• Industry-leading voice and presence worldwide, with • Advocacy of internal pilots and programs internationally recognized subject matter experts: that drive innovation globally and in – Deloitte LLP Center for the Edge Deloitte member firms – Center for Cross-Border Investment (CCBI) • Commitment to continuous innovation – Global eminence in market approaches, and delivering cutting-edge services to positioning, and analyses the marketplace • Expertise in analytics to help clients leverage • Strong multimedia portfolio addressing top-of-mind data insights across their organizations issues and opportunities for clients and communities: • Leadership in critical issues, including global – Deloitte Debates – Dbriefs webcasts risk, sustainability, and climate change – Deloitte Review – Podcast series – Global Economic Outlook quarterly report We are smart
19 Our standards and commitmentsDeloitte aims to be the employer of choice for talented people entering the workforce and for experiencedprofessionals ready to take their careers to the next level• A commitment to continuous learning and • A high-performance, collaborative environment, and development and world-class learning resources and a chance to work with exceptional people and great technologies to deliver on that promise clients around the world• Opportunities to work on international assignments Deloitte is recognized globally as a top employer and multicultural teams for some of the world’s leading organizations • ated as a top 10 global employer brand R• A diverse culture in which the advancement of (Universum World’s Most Attractive Employers) women to leadership positions is a top priority• An inclusive culture in which people are empowered • Significant breadth of employee/recruit engagement to make a contribution, realize their full potential, – Over 40,000 hires per year and support the success of the organization – Over 1 million applications received each year• The support and tools to own and define your – Over 7 million visits to the career website each year career path We lead
20 Our standards and commitmentsDeloitte is committed to leadership in Corporate Responsibility• eloitte’s commitment to the public interest goes D • lobal oversight of the broad corporate responsibility G back to the origins of our organization. Today the agenda at DTTL and its member firms is vested in the Deloitte Shared Values bind the people of Deloitte Global Corporate Responsibility Council. together across cultures, customs, and languages. Along with the Ethical Principles, of which one is • hrough Deloitte21, Deloitte member firms are T “responsibility to society,” these values define the engaged in local, national, and global advocacy and way business is done in every member firm. action drive innovations in education and skills to help underserved young people succeed in the• s part of their long-standing commitment to A 21st-century economy. responsible business, DTTL and its member firms work with global organizations like the United Nations • eloitte member firms are taking responsibility for D Global Compact to design collaborative solutions to their environmental footprint with a multitude of the large-scale challenges facing business and society. programs designed to motivate their people to lighten the impacts of their everyday actions at work. We care