Why are you measuring? Strategic plan, grant application, or building project? Some other goal? What are the problems? What do you need to justify or defend? What needs improvement? What standards must you meet?
What are you measuring?Customer Satisfaction Inputs Resources Services Outputs Facility Processes Staff Organization Community
Finding PopulationPeers Budget Number of outlets Enrollment Budget Outlets Ethnicity Poverty level Education level Average income
Benchmarking Cautions Old data Quantitative only Out of context Misleading USE FOR: Starting point Yellow flags
Benchmarking PublicLibraries - Easy LJ Index of Public Library Service Hennen’s American Public Library Ratings (HAPLR)
Benchmarking PublicLibraries - Harder Institute of Museum and Library Services (IMLS) Public Library Association Metrics (PLDS) Urban Libraries Council Technology Benchmarks
Public LibrarySuccess Predictors Lower poverty Higher education $$$$ Large collection More outlets