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CallFire Platform and Product Suite

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These are some ways businesses are using CallFire's Cloud Call Center, Voice Broadcast, SMS Text Messaging, Call Tracking, and Hosted IVR. CallFire's IVR and Cloud Call Center service make Automated …

These are some ways businesses are using CallFire's Cloud Call Center, Voice Broadcast, SMS Text Messaging, Call Tracking, and Hosted IVR. CallFire's IVR and Cloud Call Center service make Automated Calling simple and affordable. Businesses are using a phone number tracker with CallFire to track their ads. Many businesses are using CallFire's SMS and Voice Broadcasting service to get bulk message campaigns out to the masses in seconds.

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Transcript

  • 1. CallFire’s Best Uses
  • 2. • CallFire powers the marketing and communicationsneeds of over 150,000 customers• CallFire offers products that safely help businessesand organizations get their message out instantly• CallFire helps businesses use technology to maintaina personable touch when managing clientrelationshipsHeadquarted in Santa Monica, CA, since 2004, CallFire hasprovided its services to small and large businesses inindustries like insurance, finance, e-commerce, realestate, services, entertainment, sportsteams, fitness, collections, non-profits, politicalorganizations, and many more.Who We Are
  • 3. • High costs to run a marketing or promotional campaign• Unable to grasp efficiency of campaigns• Lack of calling efficiency• Too many delinquent accounts• Lack of resources to have consistent collections strategy• Poor customer satisfaction and retention ratings• Lack of relationship building with customersProblems Companies Face
  • 4. • SMS Text Messaging• Voice Broadcast• Cloud Call Center (CCC)• Hosted Interactive Voice Response (IVR)• Call TrackingHow to spice up your business
  • 5. Common Uses:SMS Texting and Voice Broadcast• Promotional and Marketing Campaigns• Reminders for upcoming events• Reminders for infrequent users• Notifications for delinquent accounts• Emergency notificationsSend thousands of messages instantly at just 3 cents perSMS message and starting at 3.5 cents per VoiceBroadcast
  • 6. • Track ROI on advertisements placed inmagazines, newspapers, billboards, journals, etc.• Use our interface to measure metrics• Use GoogleAnalytics to perform analysis• Attach a unique phone number to each ad youplace and track the usage in each numberPurchase a local or toll-free number for just $1 or $2 per monthCall TrackingCommon Uses:
  • 7. CallFire’s developers use API technology to bridge yoursoftware to ours so you can streamline many of yourcommunications processes• Create an automated inbound “phone tree” to transfercallers to the appropriate department– A phone tree is a virtual response system that interacts with a caller’sresponse and connects them to the right person– An outbound IVR will contact a recipient based on specifics that you decideand transfer them based on their response to your questions• An outbound IVR can automatically make calls for:– hearing a specific promotion– customer satisfaction survey– donation solicitations– scheduling appointmentsInteractive Voice Response (IVR)
  • 8. CCC is an easy-to-use interface that will take your existingcommunications system to the next level• Triple your caller’s productivity with features like:– Power dialer: multi-line dialer to make up to 4 calls at once– Hands-free dialing: sit back and wait for calls as CCC makes thecalls for you– SmartDrop and MachineSkip: CCC leaves an automatic voicemailor skips to the next call when an answering machine picks upPerks of using CCC:-Employees can become less frustrated-No subscription fees!Pricing starts at $2 per hourCloud Call Center (CCC):
  • 9. 1) Setup the Voice, Text, or Script to the campaign2) Upload your recipient list from an Excel file orCSV file to CallFire’s interface3) Schedule when you want to start your campaignThree Steps to Setup Any CampaignJust Three Simple Steps:
  • 10. Setup Your Message For VoiceBroadcast and SMS Texting• This menu gives you the option to use your own voice or use atext-to-speech option• You can select a number to transfer callers to if they “Press 1”• The SMS texting product has a very similar interface without thevoice features
  • 11. Upload Your List For VoiceBroadcast and SMS Texting• Upload any contact list in Excel or .CSV format• Your list is saved and protected in the cloud and you canmake any changes, then just export it back to original format• Filter your existing list and newer lists based on responses
  • 12. Schedule your Campaign For VoiceBroadcast and SMS Texting!• Choose the exact time you would like your campaign to start• Congratulations! You reached thousands instantly!
  • 13. 1-2-3 with CCC(Cloud Call Center):• Login with your CallFire username and password• The number you enter now operates through CallFire
  • 14. 1-2-3 with CCC Continued…• After you login, upload your list and edit your script• This menu is used for each call giving you a much more user-friendly interface• You will make more calls in less time making you moreproductive and happier 
  • 15. Export Data and Analytics• Check out some of the metrics from a Call Tracking campaign• Check out some of the metrics from an individual agent
  • 16. MoreResults…These metrics are just some of the tools you canuse to analyze any of your campaignsCallFire’s products will help your business to:• Communicate effectively withclients, customers, members, and leads• Save costs on wasted time frompromotions and uncollected accounts• Increase your sales and margins by safelyreaching out to more instantly
  • 17. • Go to callfire.com• Go to any Product and Click Try it for Free• Fill out form• Send email to support@callfire.com• Make subject = Attn: demo creditHow to get Demo Credit
  • 18. Thank you.