Gardeners Not Gate Keepers

Slide 1: How Users See I.T. User: I need a new feature on my application that shows me a list of my contacts to select from IT: I’ll Need a change request for that. User: It’s just a simple change IT: It requires a change impact report that details changes to the data model, screen real-estate, list of controllers and models affected and signoff by the UX team for the view changes User: Wha…what’s all of that? UX? Your making this up. IT: UX==User Experience User: Well so far, it’s been pretty poor!

Slide 2: How I.T. Sees Users User: I need a new feature on my application that shows me a list of my contacts to select from IT: No problem at all, the application already allows you to do just that. Open Outlook, go to your contacts page, find the contact you want to select, right click, save to Desktop, swap back to the application Click on Tools->Contacts->YouDon’t WantToDoThis and select the contact from where you save it. User: Iâ€