- Measure, maximise and marvel The Partnership Scorecard™
WHY do we need The Partnership Scorecard™? <ul><li>Organisations live and die by the effectiveness of relationships – inte...
WHAT is The Partnership Scorecard™? <ul><li>The Partnership Scorecard™ measures specific role-based flows of value within,...
What does The Partnership Scorecard™ look like Red role:  Client Organisation Blue role: Service Provider <ul><li>Clear de...
What does The Partnership Scorecard™ look like Red role:  Client Organisation Blue role: Service Provider <ul><li>Translat...
How is it developed? <ul><li>The Partnership Scorecard™ Process </li></ul>1 2 3
Outcomes <ul><li>Clear agreement of what is important to all roles </li></ul><ul><ul><li>Tangible (contractual) </li></ul>...
Client Feedback <ul><li>“… m y experience with the workshop and it's  outcomes is that it was a VERY worthwhile day...in t...
Want to know more? <ul><li>Visit:   www.optimice.com.au </li></ul><ul><li>Ask a question:  www.optimice.com.au/contact </l...
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Partnership Scorecard - Managing the intangible aspects of business relationships

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The Partnership Scorecard™ assists partnering organisations to better manage and monitor their internal or external business relationships.

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Partnership Scorecard - Managing the intangible aspects of business relationships

  1. 1. - Measure, maximise and marvel The Partnership Scorecard™
  2. 2. WHY do we need The Partnership Scorecard™? <ul><li>Organisations live and die by the effectiveness of relationships – internal or external </li></ul><ul><ul><li>High Trust = High Speed & Low cost </li></ul></ul><ul><ul><li>Low Trust = Low Speed & High cost </li></ul></ul><ul><li>Intangible aspects are often the reason relationships start to deteriorate </li></ul><ul><li>The Partnership Scorecard™ is as an ‘early warning system’ for your business relationships </li></ul>
  3. 3. WHAT is The Partnership Scorecard™? <ul><li>The Partnership Scorecard™ measures specific role-based flows of value within, or between, organisations </li></ul><ul><li>Value flows can be: </li></ul><ul><ul><li>Part of the ‘contract’ - also called tangible flows </li></ul></ul><ul><ul><li>Expected, but not formalised – also called intangible flows </li></ul></ul><ul><li>Specific and observable measures are included in the scorecard </li></ul>
  4. 4. What does The Partnership Scorecard™ look like Red role: Client Organisation Blue role: Service Provider <ul><li>Clear description of WHAT is delivered </li></ul><ul><li>Clear description of WHO is responsible for delivery </li></ul>
  5. 5. What does The Partnership Scorecard™ look like Red role: Client Organisation Blue role: Service Provider <ul><li>Translating deliverable to electronic survey QUESTION </li></ul><ul><li>Clear identification of WHO will determine performance </li></ul><ul><li>Rating of how WELL it is currently being delivered </li></ul>
  6. 6. How is it developed? <ul><li>The Partnership Scorecard™ Process </li></ul>1 2 3
  7. 7. Outcomes <ul><li>Clear agreement of what is important to all roles </li></ul><ul><ul><li>Tangible (contractual) </li></ul></ul><ul><ul><li>Intangible (non-contractual) </li></ul></ul><ul><li>Clear and actionable areas for improvement identified for each role </li></ul><ul><ul><li>‘ What I can do to improve the relationship’ </li></ul></ul><ul><li>A scorecard for the overall relationship </li></ul><ul><ul><li>Clear direction of specific actions which will increase trust </li></ul></ul><ul><ul><li>High trust = High speed and Low Cost </li></ul></ul>
  8. 8. Client Feedback <ul><li>“… m y experience with the workshop and it's outcomes is that it was a VERY worthwhile day...in that it very quickly identified gaps in relationship and value flows.” </li></ul><ul><li>“… when my colleagues in the office asked me what it was all about, I suggested it was ‘reality modelling’, that is, we were modeling what actually happens.” </li></ul><ul><li>“… this is a great way of dealing with intangibles…not just ‘tree hugging’…gets down to role level accountabilities.” </li></ul>
  9. 9. Want to know more? <ul><li>Visit: www.optimice.com.au </li></ul><ul><li>Ask a question: www.optimice.com.au/contact </li></ul>

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