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Social Knowledge Management
 

Social Knowledge Management

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Presentation 2009.11.06, INFS 890 Seminar, Dakota State University...

Presentation 2009.11.06, INFS 890 Seminar, Dakota State University

Cory Allen Heidelberger discusses "social knowledge management," the capture, creation, sharing, and application of knowledge outside specific firm/organization boundaries for the benefit of the community. The presentation is a brief overview of the subject of my dissertation, being composed online right now at http://blog.lakeherman.org. Come read, come participate!

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Social Knowledge Management Social Knowledge Management Presentation Transcript

  • Social Knowledge Management
    INFS 890 Seminar Presentation
    Friday, November 6, 2009
    Cory Allen Heidelberger
  • Questions (yes, for you!)
    Can knowledge management take place outside the firm?
    If so, would such knowledge management follow different rules?
    Who manages social knowledge?
  • Roadmap
    KM/SKM definitions
    What SKM is not... what it is
    A little theory (Laszlo & Laszlo)
    Who does SKM?
    books? news? folklore? Web?
    Reimagine Rural
  • Knowledge Management Defined
    “doing what is needed to get the most out of knowledge resources” (Becerra-Fernandez et al., 2004)
    Wikipedia (yes, Wikipedia!)
    “a range of practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences”
    organisation: read business?
    “employees, customers, vendors”
    focus on K as “enterprise resource”
    Davenport & Prusak: business decisions, competitive advantage
    counter: NASA
    Becerra-Fernandez, I., Gonzalez, A., & Sabherwal, R. (2004). Knowledge Management: Challenges, Solutions and Technologies (Har/Cdr.). Upper Saddle River, NJ: Prentice Hall.
  • Social Knowledge Management
    not just social media applied to KM
    Inmagic
    CollabNet team work for military
    KM + “Twitter”: tech focus doesn’t change basic nature
    Geoff Spick. (n.d.). Inmagic Cozies Up to MOSS for Social Knowledge Management. Retrieved October 6, 2009.
    Martin, G. (2009). On CollabNet - Social Knowledge Management. Retrieved October 6, 2009.
    Sachoff, M. (2009, May 7). Implementing Social Knowledge Management. Retrieved October 6, 2009.
  • Social Knowledge
    social knowledge: knowledge shared by a group
    --group may transcend organizational boundaries
    Von Krogh, G., Ichijo, K., & Nonaka, I. (2000). Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. Oxford: Oxford University Press.
  • Social Knowledge Management
    SK + M, not KM + S
    takes place across/outside organizations
    aims beyond competitive advantage
    aims for social benefit
  • SKM: Theoretical Basis
    Laszlo, K. C., & Laszlo, A. (2002). Evolving knowledge for development: The role of knowledge management in a changing world. Journal of Knowledge Management, 6(4), 400-412.
  • L&L: Three kinds of business knowledge
    atomistic
    improving internal processes
    think Taylor, scientific management
    egocentric
    gathering external knowledge
    think Porter: market, industry, customers
    evolutionary
    innovation, corporate citizenship, global good
  • Paradigm...
    traditional KM business metaphors:
    jungle
    warfare
    machine
    “mechanisitic”, “reductionistic” – traditional scientific paradigm
  • ...paradigm shift?
    evolutionary knowledge/SKM metaphor: organism
    In a highly interconnected world, the field of knowledge management faces the challenge of making concrete and relevant contributions for the betterment of society and not only for promotion of competitive advantage for business” (Laszlo & Laszlo, 2002)
    produce human/social capital
  • SKM: Whose Job Is It?
    social knowledge shared, open access
    not seeking competitive advantage... so why invest?
    tragedy of the commons?
  • SKM: Possible Actors
    news?
    books?
    folklore?
    Web?
  • An example?
  • Future Directions
    Compare knowledge management on firm level and social level
    Investigate how individuals/groups use online tools for social knowledge management
  • Questions? Musings? Speculation?
    Thank you for participating!