Blackboard and Google for Staff Training Barbara Kountouzi, Education & Research Services Robert Cagna, Access Services University of Pennsylvania Biomedical Library Computers in Libraries 2008

Librarian / staff / student distinction not clear to patrons Students / staff often unaware of services provided by librarians Professional / age / distance divide  Need for training Problems Biomedical Library

Librarian / staff / student distinction not clear to patrons

Students / staff often unaware of services provided by librarians

Professional / age / distance divide  Need for training

Limitations Common issues with student workers (high turn-over, attendance, reliability) Staff issues (communication, resistance) IT support (…) Biomedical Library

Common issues with student workers (high turn-over, attendance, reliability)

Staff issues (communication, resistance)

IT support (…)

Why Blackboard? Already used by our students Already used by 2 other Penn libraries Integrates instructional content, quizzes, blogs, etc. Students see our “course” link every time they log in Minimal IT support required Biomedical Library

Already used by our students

Already used by 2 other Penn libraries

Integrates instructional content, quizzes, blogs, etc.

Students see our “course” link every time they log in

Minimal IT support required

Why Google? Already used by students Integrates personal email, group email, docs, calendar No IT support required Biomedical Library

Already used by students

Integrates personal email, group email, docs, calendar

No IT support required

Biomedical Library

Announcements Biomedical Library

What to Know Biomedical Library

Google Calendar Biomedical Library

Blog Biomedical Library

Email - Phone Biomedical Library

Google Groups Biomedical Library

Expectations Biomedical Library

Search Site Biomedical Library

Exercises Biomedical Library

Lessons Learned (or not) Importance of: Consistency (timing, all on-board) Communication: Inclusion, one on one collaboration Repetition Bribing (chocolate, cookies, pizza)   WORK! Biomedical Library

Importance of:

Consistency (timing, all on-board)

Communication: Inclusion, one on one collaboration

Repetition

Bribing (chocolate, cookies, pizza) 

 WORK!

Future Plans Consistency (train all students together) Move to Google Groups Require more student participation  VACATION Biomedical Library

Consistency (train all students together)

Move to Google Groups

Require more student participation

 VACATION

More Info: Barbara Kountouzi: [email_address] Robert Cagna: [email_address] www.medicallibrarianship.blogspot.com We’re also on Facebook Biomedical Library

Barbara Kountouzi: [email_address]

Robert Cagna: [email_address] www.medicallibrarianship.blogspot.com

We’re also on Facebook