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UX Design Portfolio
Designing multimedia
and complex
computer systems
with humans in mind
Analysis &
   Research                       Competitive Analysis
                                                                                                    Design
                                                                 Design Documentation
                        Field Study

                                                                                         Design documentation includes*:
                                                                                               Define Problem
              Usability Goals
                                                                                                   • Affinity diagram
                                                                                                   • Workflow model
                                                                                                   • User profiles (Personas)
                                                                                                   • Task analysis (Sequence models)

                                                                                               Design Solution
                                                  UX Life                                          • User scenarios (Storyboards)
                Surveys                            Cycle                                           • Design patterns
                                                                                                   • Card sorting
Deployment                                                                                         • Low-fidelity concept models



                                                            Modify

         Functional Specs

                                                                     Concept            Design
                                                                      Model
                     User Flows
                                                                                                 Concept
                                   Interactive Prototype
                                                              Test                               Evaluation
      Build

                                                                               * These represent only a small portion of UX tasks available
Experience Strategy Planning
                                                        Determine Cross-Functional Team

                    Stakeholder    Technical                                                                                                  Content
Project Plan                                          Branding Goals       Usability Goals         Metrics Strategy   Testing Process
                     Interviews    Feasibility                                                                                                Strategy



        Research                       Analysis                                      Design                                          Build

   Direct User Contact                                              Information                   Interaction               Web                 Mobile
                                  Contextual Design
                                                                    Architecture                    Design
     Contextual Inquiry             Affinity Modeling                                                                       Development Guidelines
                                                                    Object Model              User Scenarios
       Focus Groups                Workflow Modeling                                                                         Responsive Design Guide
                                                                       Taxonomy                   Storyboards
        Workshops                 Sequence Diagrams                                                                           508 Compliance Guide

  Product Reaction Cards                                                Sitemap                   Wireframes                Accessibility Requirements
                                   Cultural Modeling
       Card Sorting                                                    Navigation                 Prototypes
                                   Physical Modeling
    Visual Anthropology                                                                      Interaction Guide                   UI Development
                                    Artifact Modeling
                                                                                                                                   HTML/CSS
  Indirect User Contact
                                  Usability Evaluation                         Usability Testing                               Interactive Features
          Surveys
                                    Mental Modeling                            Facilitated Testing                             Functionality Specs
    Heuristic Evaluation
                                   Content Modeling                               Remote Testing
        User Metrics
                                   Segment Analysis                           Multivariate Testing
    Virtual Ethnography
                                  User-Task Analysis
                                                                                  Visual Design
    Company/Industry                Feature Analysis
                                                                                    Typography
     Market Research                     Scope                                    Graphic Design

   Competitive Analysis                                                        Logo/Icon Design
                                        Visioning
     Content Inventory                                                              Style Guide
                                        Personas
A simplified list of evaluation methods that I use and recommend
• Contextual Inquiry/Shadowing
                        • In-depth research on how your users
                          actually work

                      • Interviews
                        • Detailed conversations with your users on
                          how they feel

Research & Analysis   • Focus Groups
                        • Conversations with targeted users on how they
                          feel


                      • Heuristic Evaluations
                        • Expert review on current functionality


                      • Visioning
                        • Group brainstorming out high level design
                          expectations
• Personas
           • Visual representation of end users

         • Storyboards
           • High level walk through of proposed
             functionality

         • Wireframes (Low-Fi)
           • Simple outlines showing layout and
Design       information architecture

         • Interactive Prototype (Hi-Fi)
           • Detailed models showcasing interaction
             and visual design

         • Usability Testing
           • Focused tests with users interacting on
             proposed functionality (Low-Fi/Hi-Fi)
A summary version of my work experience
Responsive Web Layout




•   Methods: Graphic
    Design, Online
    Surveys, Usability
    Testing
•   Responsibilities:
    Responsive Design
    Expert
•   Industry: Consumer
    Goods




                         Responsive Mobile Layouts
End User     Client & Client Team               End User




•   Methods: Focus
    Groups, Usability
    Testing
•   Responsibilities:
    Design
    Expert, Moderator
•   Industry: CRM
                                   Welcome and thank you for taking
                                   the time to participate in our
                                   Partner’s focus group today. My
                                   name is Grethe and I will be
                                   facilitating our discussion about…
Mobile
                                Wireframes     Storyboards




•   Methods: Focus
    Groups, Interviews, Per
    sonas, Storyboards, Lo-
    Fi/Hi-Fi
•   Roles: Moderator, UX
    Architect
•   Industry:
    Energy/Power




                              Personas
                                             Web Wireframes
Process Design




•   Methods: Contextual
    Inquiry, Visioning, Storybo
    ards, Personas, Prototyp
    es, Usability testing
•   Roles: PM, Sr. UX
    Architect
•   Industry: IT CRM




                                                          Personas
                                  Vision Overviews                    Wireframes
Visual Design
                                   & Page Layout




•   Method: Heuristic
    Evaluation, Visual
    Design
•   Roles: UX Specialist
•   Industry: Government




                           Heuristic Evaluation
UX Process
                                            Integration




•   Method: Process
    design, Lo-Fi/Hi-Fi
    Prototype
    design, Functional
    Specs
•   Roles: PM, UX
    Engineer
•   Industry: Financial
    CRM




                          UX Expectations per Project Size
Visual Design
                                           cross multi
                                  products & channels




•   Methods: Contextual
    inquiry, Visioning, Storybo
    arding, Prototyping, Usabi
    lity testing
•   Roles: Lead UX Designer
•   Industry: Medical
    Publishing
                                                         Interactive
                                                         prototypes
Interactive
                                            Prototype




•   Methods: Contextual
    inquiry, Visioning, Story
    boards, Prototypes
•   Roles: UX Designer
•   Industry: Litigation
    Management System


                                                         Executive Summaries




                                  Vision
                                Overview
Research
                                              Findings




•   Methods: Contextual
    inquiry, Storyboards, Pr
    ototypes
•   Roles: UX Engineer
•   Industry: Development
    environment



                                                         Vision Overview



                               Interactive
                                Prototype
•   Methods: UI
    Design, Prototype
•   Roles: System Design
•   Industry:
    Transportation Kiosk



                           Interactive
                            Prototype
•   Samsung
     • Competitive Analysis, Heuristic Evaluations, Focus
       Groups, Usability Testing
     • Consumer Web Site

•   Verizon
     • Heuristic Evaluations, Usability Testing
     • CEO Financial Dashboard

•   QualComm
     • Contextual Inquiry, Visioning, Storyboards, Prototype, Usability
       Testing
     • Development Environment

•   Microsoft
     • Contextual Inquiry, Storyboards, Prototype, Usability Testing
     • Contract Agreement Wizard

•   LG
     • Contextual Inquiry, Personas, Storyboards, 3D Prototype
     • Media System

•   Bonaire Software
     • UI Design, Usability Testing
     • Invoicing System
Real world examples of my work
CenterPoint Energy Mobile


Wireframe Layouts                                                             Visual Design
              4             Mobile Pay Bill My Account




CenterPoint Energy Mobile                 CenterPoint Energy Mobile




11        Mobile Homepage                 3         Mobile Pay Bill Sign In
Executive Big Pictures   Heuristic Evaluations




Executive Vision         Specialized Findings




Competitive Analysis     Recommendation Matrix
Grethe Thilly - Portfolio
Grethe Thilly - Portfolio
Grethe Thilly - Portfolio
Grethe Thilly - Portfolio
grethethilly@gmail.com

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Grethe Thilly - Portfolio

  • 2. Designing multimedia and complex computer systems with humans in mind
  • 3. Analysis & Research Competitive Analysis Design Design Documentation Field Study Design documentation includes*: Define Problem Usability Goals • Affinity diagram • Workflow model • User profiles (Personas) • Task analysis (Sequence models) Design Solution UX Life • User scenarios (Storyboards) Surveys Cycle • Design patterns • Card sorting Deployment • Low-fidelity concept models Modify Functional Specs Concept Design Model User Flows Concept Interactive Prototype Test Evaluation Build * These represent only a small portion of UX tasks available
  • 4. Experience Strategy Planning Determine Cross-Functional Team Stakeholder Technical Content Project Plan Branding Goals Usability Goals Metrics Strategy Testing Process Interviews Feasibility Strategy Research Analysis Design Build Direct User Contact Information Interaction Web Mobile Contextual Design Architecture Design Contextual Inquiry Affinity Modeling Development Guidelines Object Model User Scenarios Focus Groups Workflow Modeling Responsive Design Guide Taxonomy Storyboards Workshops Sequence Diagrams 508 Compliance Guide Product Reaction Cards Sitemap Wireframes Accessibility Requirements Cultural Modeling Card Sorting Navigation Prototypes Physical Modeling Visual Anthropology Interaction Guide UI Development Artifact Modeling HTML/CSS Indirect User Contact Usability Evaluation Usability Testing Interactive Features Surveys Mental Modeling Facilitated Testing Functionality Specs Heuristic Evaluation Content Modeling Remote Testing User Metrics Segment Analysis Multivariate Testing Virtual Ethnography User-Task Analysis Visual Design Company/Industry Feature Analysis Typography Market Research Scope Graphic Design Competitive Analysis Logo/Icon Design Visioning Content Inventory Style Guide Personas
  • 5. A simplified list of evaluation methods that I use and recommend
  • 6. • Contextual Inquiry/Shadowing • In-depth research on how your users actually work • Interviews • Detailed conversations with your users on how they feel Research & Analysis • Focus Groups • Conversations with targeted users on how they feel • Heuristic Evaluations • Expert review on current functionality • Visioning • Group brainstorming out high level design expectations
  • 7. • Personas • Visual representation of end users • Storyboards • High level walk through of proposed functionality • Wireframes (Low-Fi) • Simple outlines showing layout and Design information architecture • Interactive Prototype (Hi-Fi) • Detailed models showcasing interaction and visual design • Usability Testing • Focused tests with users interacting on proposed functionality (Low-Fi/Hi-Fi)
  • 8. A summary version of my work experience
  • 9. Responsive Web Layout • Methods: Graphic Design, Online Surveys, Usability Testing • Responsibilities: Responsive Design Expert • Industry: Consumer Goods Responsive Mobile Layouts
  • 10. End User Client & Client Team End User • Methods: Focus Groups, Usability Testing • Responsibilities: Design Expert, Moderator • Industry: CRM Welcome and thank you for taking the time to participate in our Partner’s focus group today. My name is Grethe and I will be facilitating our discussion about…
  • 11. Mobile Wireframes Storyboards • Methods: Focus Groups, Interviews, Per sonas, Storyboards, Lo- Fi/Hi-Fi • Roles: Moderator, UX Architect • Industry: Energy/Power Personas Web Wireframes
  • 12. Process Design • Methods: Contextual Inquiry, Visioning, Storybo ards, Personas, Prototyp es, Usability testing • Roles: PM, Sr. UX Architect • Industry: IT CRM Personas Vision Overviews Wireframes
  • 13. Visual Design & Page Layout • Method: Heuristic Evaluation, Visual Design • Roles: UX Specialist • Industry: Government Heuristic Evaluation
  • 14. UX Process Integration • Method: Process design, Lo-Fi/Hi-Fi Prototype design, Functional Specs • Roles: PM, UX Engineer • Industry: Financial CRM UX Expectations per Project Size
  • 15. Visual Design cross multi products & channels • Methods: Contextual inquiry, Visioning, Storybo arding, Prototyping, Usabi lity testing • Roles: Lead UX Designer • Industry: Medical Publishing Interactive prototypes
  • 16. Interactive Prototype • Methods: Contextual inquiry, Visioning, Story boards, Prototypes • Roles: UX Designer • Industry: Litigation Management System Executive Summaries Vision Overview
  • 17. Research Findings • Methods: Contextual inquiry, Storyboards, Pr ototypes • Roles: UX Engineer • Industry: Development environment Vision Overview Interactive Prototype
  • 18. Methods: UI Design, Prototype • Roles: System Design • Industry: Transportation Kiosk Interactive Prototype
  • 19. Samsung • Competitive Analysis, Heuristic Evaluations, Focus Groups, Usability Testing • Consumer Web Site • Verizon • Heuristic Evaluations, Usability Testing • CEO Financial Dashboard • QualComm • Contextual Inquiry, Visioning, Storyboards, Prototype, Usability Testing • Development Environment • Microsoft • Contextual Inquiry, Storyboards, Prototype, Usability Testing • Contract Agreement Wizard • LG • Contextual Inquiry, Personas, Storyboards, 3D Prototype • Media System • Bonaire Software • UI Design, Usability Testing • Invoicing System
  • 20. Real world examples of my work
  • 21. CenterPoint Energy Mobile Wireframe Layouts Visual Design 4 Mobile Pay Bill My Account CenterPoint Energy Mobile CenterPoint Energy Mobile 11 Mobile Homepage 3 Mobile Pay Bill Sign In
  • 22. Executive Big Pictures Heuristic Evaluations Executive Vision Specialized Findings Competitive Analysis Recommendation Matrix

Editor's Notes

  1. Red line in FOUTCH
  2. Fix RED LINE