Cactus culture final

Our culture and values

Through this presentation, you will discover what business we are into, how we work , how we relate to people, and what it takes to succeed at Cactus .

Our culture & values
Our business
How we work
How we relate to our team
Our values

Our business

Our business is growing. It cuts across geographies and cultures. It is client-centric and fast-paced . What does this mean for you?

Our business is global. It spans numerous time zones and cultures. Regardless of what role you play at Cactus, you will find yourself interacting with people representing varied geographies and cultures. You will thrive if you feel at home with this diversity.

Our business is fast-paced. Our customers expect us to respond immediately and deliver at high speed. Be prepared to match this pace . At times you might run out of breath !

Our clients are both corporate & individuals . And they return to us again and again. Because every client has a unique need, you will have to tailor your work accordingly. Plus , you will need to remember their preferences the next time they request our service. You need to be client-centric , and process-centric

Growth is a way of life at Cactus . But growth also brings change . If you want growth, you have to become comfortable with change.

To be successful at Cactus...
You need to be fast and accessible
You need to have a strong client focus
You need to work with people across cultures and geographies
You can question change but don’t resist it

How we work

Freedom and responsibility With Freedom comes Responsibility . You will enjoy a high degree of operational autonomy and ownership. Simultaneously, you will often be expected to demonstrate a great sense of responsibility. Micro-managing is not our style.

Work ethic
The unpredictability of our business is best surmounted by a good work ethic.
Good work ethic means working with integrity - being reliable, being responsible, and taking initiative.
Talent is worthless when unaccompanied by a sound work ethic.

Simplicity Simplicity fascinates us. It is possible to keep things simple and still achieve great results . Anything that gets complicated could perhaps be done differently.

Flexibility We have minimum rules. And we take pride in being flexible. We bend backwards and make exceptions to accommodate our clients and our employees. But we also expect you to be flexible when we need your support.

Our culture is informal, not casual ; understanding this distinction is vital.
For example, everyone is on first-name basis and you can wear whatever you feel comfortable in.
Being informal is a choice – being
professional is a necessity.
Informality

Confidentiality
Our clients trust us with their work.
Gaining trust is difficult - all the more due to geographical and cultural barriers.
Not handling any client or company information with confidentiality can amount to a breach of trust.

Win-Win solutions
We are not into sports, where someone must lose.
It is possible for everyone to win . Look for win-win solutions.
But when faced with a conflict of interest, always put the customer first.

Communication
Open communication is encouraged.
(Does that sound clichéd?)
We’ve added ‘ responsible’ to it. This means you can question anything and anyone. But be prepared to stand by what you say. And use a constructive tone to get the desired impact.

Decision-making
Many of our decisions are collaborative.
This can get frustrating. Because reaching a consensus is difficult and time-consuming. But collaborating before is better than debating after.
Once a decision is made, you just move on. Even if you disagreed with it in the first place. The keyword is collaborative and not consensual – you can agree to disagree.

Quality
Quality is what differentiates us from the competition. Our focus on quality has brought us this far: A sizable proportion of our business comes from clients who appreciate our quality.
So, always deliver quality, no matter what role you play.
Meeting deadlines doesn’t mean compromising on quality.

Deadlines Timely delivery is a basic requirement. We are fanatical about meeting deadlines. We honor our commitments despite power failures, floods, riots, and worse.

Tech-friendly
Being tech-friendly is a must .
Use automation to your advantage. It will leave you time to focus on the more important tasks.
If you are not comfortable with technology, you need to get comfortable fast or you’ll find yourself handicapped.

Feedback
Feedback is our binding glue.
Whether it’s with clients, supervisors, team members, or peers, giving and receiving feedback is crucial.
You must be receptive to positive as well as constructive feedback. We’ve seen it help us grow as individuals and as professionals.

Relationships
We are a team and not a family. The
relationships you develop with your colleagues
should help—and not hinder—your work.
Recognize the thin line between
personal and professional relationships
at work, and act in accordance.

Use your freedom to build the organization
Stay simple
Take decisions for Cactus as if they are for yourself
Use all resources to the optimum
Agree to disagree

How we relate to our team

An ideal Cactizen is…
Positive
Passionate
Modest
A Self-learner
Sensitive
Open
Responsible
Curious
Courageous

Who is hired? While hiring… More weightage is given to talent/potential and work ethic than to experience. Experience is always welcome, though you might be required to unlearn and relearn several things. We aren’t brand conscious: If you have the talent and potential, you’ll fit in regardless of your grades and educational background.

We look for people in sync with our
culture and values .
This is so important that we have not extended offers to some candidates with plenty of experience and knowledge simply because they did not
fit in.

Getting started You might find your first few months at Cactus quite difficult . We select people carefully and we expect them to come up to speed fast. Obviously, we will help you along the way.

Designations
If you attach great importance to
designations , you might feel
undervalued at Cactus.
Here,
designations will not earn you respect.
Your capabilities will.

Compensation
When you join Cactus, your
compensation will be determined based
on internal structure.
After you have acquired depth in your role (which could take at least a year), you will find your pay exceeding market standards .
This becomes possible because you start
adding higher value.

If you aspire for great compensation, be prepared to deliver great performance .
Tenure Compensation Growth for tenured employees Growth for performers

Who gets promoted?
People who
are thought leaders or people leaders
OR
create an astounding impact at work
OR
enjoy building systems
Plus ...

are constantly driven, have a high level of ownership, and consistently live our values.

And if you are keen on fast-track
growth , you might just have the opportunity.
Being a vibrant and growing org., there is often scope for new things if you are passionate and persevering.
Here, a great work ethic will serve you well.
Fast Growth

Becoming a manager is not the only
way to grow.
The managerial and technical tracks run
parallel at Cactus.
Becoming a technical
expert can win you as much recognition
and growth as that of a manager.
Career Paths

We acknowledge people’s need for
variety and change .
You will find
people who have transitioned
successfully from one role to another.
We support such moves, where
possible.
Career moves

When an individual fails to perform, we follow these three approaches:
1. Provide feedback
2. Provide training/coaching
3. Find a more suitable role
If nothing works, we part ways amicably.
Consistently poor performers do themselves and the org. no favors.
Performance issues

Consistently deliver good performance so that your juniors and peers can rely on you.
Self-improvement is the key.
Don’t shy away from spelling out your career ambitions.

Our values

Our Values
Why do we have values?
To define the character of the org.: A core through which it grows and stays healthy.
To define the type of relationships we build internally and externally.
To create a common thread of understanding and work principles that guides us.

When recruiting, we look for people
whose values are aligned with ours.
We educate people on our values. And
we publicly recognize those who
practice them.

Integrity
Trust
Excellence
Innovation
Communication
Fun
Our core values

Integrity
You do what is expected of you even when no one is watching .
You are reliable and responsible in all circumstances.
You don’t need written rules to help you differentiate right from wrong.
You have the courage to admit to mistakes.

Trust
You begin relationships with trust , not suspicion.
You trust that people are generally good
and do not mean harm.
You make yourself worthy of gaining the trust of people you work closely with.
You are as open and transparent in your dealings as you can be.

Excellence
You raise the bar in everything you do.
You exceed client expectations.
You refuse to accept sub-standard output.
You can be depended on for seamless execution.

Innovation
You find new and better ways of doing things.
You strive to improve our business continuously.
You think laterally.
You challenge the obvious.

Communication
You listen well.
You have an opinion but it is conveyed without offending others.
You spot gaps in communication and strive to close them.
You speak out ; you don’t remain a passive spectator.

Fun
You find ways to enjoy your work.
You can be yourself at work.
You celebrate diversity.
You have a life outside work .

Living our values and sustaining our culture are the keys to success and growth—For Cactus and for each of us

Thank you

http://www.cactusglobal.com	3131
http://cactusglobal.com	180
file://mum03a-fs	2
http://translate.googleusercontent.com	2

Cactus culture final

by Ruchika Chhabra on Sep 09, 2010

Accessibility

Categories

Tags

Upload Details

Usage Rights

4 Embeds 3,315

Statistics

Cactus culture final — Presentation Transcript