Describing the whole pond as a complete contract cycle – from the prospecting phase, which is in the hands of sales, to the handoff of a proposal to the operations team for conversion to a contract and project management of delivery of services, then back to the sales team for follow-up and evaluation… where…
If everyone is doing their job, the biggest opportunity for repeat business comes and the cycle starts all over…Polling Question: Does your sales rep follow-up with the client after a contract has been delivered?Always. It is a critical part of our sales process.Sometimes. They don’t always know when the contract was delivered.Never. We don’t have time.
Marty – First tell them a little about your program at CNM – include size of your organization in terms of number of staff, and annual revenue. Then describe the process you use at CNM to handoff a proposal to your operations team and then what they provide you in order to do the follow up. Include any tools, techniques and tips!
CNM has their ducks in a row! Handoffs are documented and understood… create things once and use many times…
Get Your Ducksin a Row! Techniques for increasing program efficiency and reducing operating costs
Presenters Leslie Larrabee Executive Director California Corporate College, from the California Community Colleges Marty Waller Director of Business Development Workforce Training Center Central New Mexico Community College
Agenda The Whole Pond Opportunities for Efficiency Streamlining Techniques Q & A
Questions? Leslie Larrabee Executive Director California Corporate College, from the California Community Colleges firstname.lastname@example.org Marty Waller Director of Business Development Workforce Training Center Central New Mexico Community College email@example.com