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Building a High Performance City
 How the City of Fort Wayne Used
   Lean Six Sigma to Improve
   Services and Reduce Cost...
Building a High Performance City
Building a High Performance City
Building a Better City

Quality Jobs

Safe City

B.E.S.T.
Challenges
      January 1, 2000 – January 1, 2006

More People, More Territory

Revenue Down

Demands for Service Up

Sta...
More Services, Fewer Employees

                 1999 2006     % Chg
Population       190K 252K      33%
Employees*       ...
Strategic Focus
 Building a Better City to Retain and
Gain Jobs

 Leverage Talent, Technology,
Training, Tools

 Imaginati...
The Northeast Indiana
       TQM Network

“Learning Faster Than Your
  Competitor May Be The
     Only Sustainable
  Compe...
The Northeast Indiana
        TQM Network

Collaborative Learning

Continuous Quality Improvement

“By Sharing, We All Gai...
The Northeast Indiana
         TQM Network

 40+ Member Organizations

 Large and Small

 Manufacturing, Service and Non-
...
The Northeast Indiana
         TQM Network
Common Denominators
    Strong interest in cost-effective
  training

   Desire...
Action Plan
 Link Six Sigma to City Strategy

 2 Day Six Sigma Executive Leadership
Training from TQM Network

 Share Visi...
Ask Key Questions
Who is Your Customer?

Is Your Service Improving?

How do you Measure Improvement?

Show me the Data!
Action Plan
 Create Quality Leadership Council

 Select Projects Around Best Black
Belt & Green Belt Proposals
Leaders
 Appoint Full Time Quality Manager

 Hire Retired GE Master Black Belt

 Personal Visits to All Black Belt &
Green...
High Performance Government

Fort Wayne 2005 City Budget:
       $229,539,522

 5% Savings: $11,476,976
High Performance Government

 Total County, Township, City
           Budgets:
        $4,241,742,945

  5% Savings: $212,...
City Engineering Lean Project
                                                                                            ...
City Engineering Lean Project
         City                   City
                                                       ...
City Engineering Lean Project
           Results
            Before   After
    Steps      31       7
    Hours       7   ...
Results

Reduced late trash pickups by 50%


Doubled Miles of Road Repaving
Results
Building Permits – 47 to 12 days


Avoided $1.7 million expenditure at
Wastewater Plant
Pothole Repair Cycle Time
        60

                    48
        50

        40   36
Hours




        30
            ...
Lost Work Days Due to Accident
  2000   1841
  1800
  1600
  1400          1203
  1200
  1000
                            ...
Property Damage Claims Collected
                                            $234,565 $236,761
 $250,000

 $200,000       ...
Street Lighting Inventory
800,000
             $746,043
700,000
600,000
                           $479,559
500,000
400,00...
Public Works Staffing Levels vs.
       Miles Maintained
 1400                                                    225
    ...
National Recognition
“All of these people and their organizations were
impressive, but it’s the city of Fort Wayne, Indiana,
  that really amaz...
Performance is the Best Politics
          Election Results – 1999, 2003

                         1999              2003
...
Lessons Learned

Sooner Faster

Lean & Leadership First

Finance Foremost
How to Improve

Executive Dashboards

Link to Business World

Executive Accountability
6σ – Building the Best City

Wired and Inspired

Fiber Optics to All Schools

Fiber to Homes & Businesses
i-Teams For Broadband

Net Literacy

Enabling the Deaf

Youth Mentoring
Fort Wayne Regional
       Public Safety Academy
First Responders
College Training Partnership
State and National Guard
B.E.S.T For World-Class
Disaster Communication
System

 ITT and Raytheon
What Have I Done to
Promote High Performance
     Government?
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Building A High Performance City

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View this fantastic presentation by the City of Fort Wayne, Indiana on how the Lean Six Sigma techniques have been successfully applied to government services to save taxpayers millions.

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Transcript of "Building A High Performance City"

  1. 1. Building a High Performance City How the City of Fort Wayne Used Lean Six Sigma to Improve Services and Reduce Costs Graham Richard Mayor
  2. 2. Building a High Performance City
  3. 3. Building a High Performance City
  4. 4. Building a Better City Quality Jobs Safe City B.E.S.T.
  5. 5. Challenges January 1, 2000 – January 1, 2006 More People, More Territory Revenue Down Demands for Service Up State and Federal Mandates Up Tornadoes, Terrorism, Floods
  6. 6. More Services, Fewer Employees 1999 2006 % Chg Population 190K 252K 33% Employees* 936 950 2% Miles of Roads 850 1200 41% Square Miles 79 109 39% *non-public safety employees
  7. 7. Strategic Focus Building a Better City to Retain and Gain Jobs Leverage Talent, Technology, Training, Tools Imagination, Investment, Innovation
  8. 8. The Northeast Indiana TQM Network “Learning Faster Than Your Competitor May Be The Only Sustainable Competitive Advantage”
  9. 9. The Northeast Indiana TQM Network Collaborative Learning Continuous Quality Improvement “By Sharing, We All Gain”
  10. 10. The Northeast Indiana TQM Network 40+ Member Organizations Large and Small Manufacturing, Service and Non- Profit
  11. 11. The Northeast Indiana TQM Network Common Denominators Strong interest in cost-effective training Desire to learn from experience of others Willingness to share
  12. 12. Action Plan Link Six Sigma to City Strategy 2 Day Six Sigma Executive Leadership Training from TQM Network Share Vision for a Change
  13. 13. Ask Key Questions Who is Your Customer? Is Your Service Improving? How do you Measure Improvement? Show me the Data!
  14. 14. Action Plan Create Quality Leadership Council Select Projects Around Best Black Belt & Green Belt Proposals
  15. 15. Leaders Appoint Full Time Quality Manager Hire Retired GE Master Black Belt Personal Visits to All Black Belt & Green Belt Presentations
  16. 16. High Performance Government Fort Wayne 2005 City Budget: $229,539,522 5% Savings: $11,476,976
  17. 17. High Performance Government Total County, Township, City Budgets: $4,241,742,945 5% Savings: $212,087,147
  18. 18. City Engineering Lean Project Street Street Traffic Right Traffic Right Street Lighting Engineering Developer City Planning Street Lighting Engineering Engineering of Way Engineering of Way 2- 2- 2- 2- A B C D Submit Attend Attend Attend Attend Routing both both both both Sheet & routing routing routing routing Plans meetings meetings meetings meetings Prepare Prepare Prepare Prepare Routing Routing Routing Routing Plans are Approve Approve Plans are filed ILP ILP filed Does it Hold for Conduct conform? Does it the R/W physical conform? Review Review Review Review permits inspection Plans Plans Plans Plans No No Provide Review Review Conduct Approve the revisions revised revised physical Certificate of to City site plan site plan inspection Compliance Site Site Site Review for Review for Review for Physical Physical Physical Conditions Conditions Conditions Approve the Plans are Certificate of filed Yes Compliance Yes Prepare Prepare Prepare Prepare Comments Comments Comments Comments Plans are filed END 2- 2- 2- 2- A B C D
  19. 19. City Engineering Lean Project City City Developer Planning Engineering Submit Routing Sheet & Plans Attend both Prepare routing Routing meetings Review Plans are Plans filed Site Review Provide Does it for Physical No revisions to conform? Conditions City Review Prepare Yes revised Comments site plan END
  20. 20. City Engineering Lean Project Results Before After Steps 31 7 Hours 7 2.25 Reduced labor – 750 man-hours $20,360 annual savings
  21. 21. Results Reduced late trash pickups by 50% Doubled Miles of Road Repaving
  22. 22. Results Building Permits – 47 to 12 days Avoided $1.7 million expenditure at Wastewater Plant
  23. 23. Pothole Repair Cycle Time 60 48 50 40 36 Hours 30 19 20 10 5.6 3.5 3.4 2.5 0 1999 2000 2001 2002 2003 2004 2005
  24. 24. Lost Work Days Due to Accident 2000 1841 1800 1600 1400 1203 1200 1000 712 800 551 600 346 400 200 0 2000 2001 2002 2003 2004
  25. 25. Property Damage Claims Collected $234,565 $236,761 $250,000 $200,000 $175,290 $150,000 $129,607 $100,000 $54,108 $50,000 $0 2000 2001 2002 2003 2004
  26. 26. Street Lighting Inventory 800,000 $746,043 700,000 600,000 $479,559 500,000 400,000 $342,427 300,000 200,000 100,000 - 2003 2004 2005
  27. 27. Public Works Staffing Levels vs. Miles Maintained 1400 225 1200 1200 220 1058 1022 1013 Centerline 1000 925 911 Miles 875 215 PW 800 Staffing 210 Level 600 205 400 200 200 0 195 2000 2001 2002 2003 2004 2005 2006
  28. 28. National Recognition
  29. 29. “All of these people and their organizations were impressive, but it’s the city of Fort Wayne, Indiana, that really amazed me – perhaps because I, like most people, had low expectations when it came to government services of any sort…What’s really intriguing are the dozens of city employees who are reducing lead times, streamlining processes, providing better quality service to citizens and holding down costs.” Michael George “Lean Six Sigma for Service”
  30. 30. Performance is the Best Politics Election Results – 1999, 2003 1999 2003 Richard 21,607 27,279 Buskirk 21,531 19,717 Margin of Victory: 76 7,562
  31. 31. Lessons Learned Sooner Faster Lean & Leadership First Finance Foremost
  32. 32. How to Improve Executive Dashboards Link to Business World Executive Accountability
  33. 33. 6σ – Building the Best City Wired and Inspired Fiber Optics to All Schools Fiber to Homes & Businesses
  34. 34. i-Teams For Broadband Net Literacy Enabling the Deaf Youth Mentoring
  35. 35. Fort Wayne Regional Public Safety Academy First Responders College Training Partnership State and National Guard
  36. 36. B.E.S.T For World-Class Disaster Communication System ITT and Raytheon
  37. 37. What Have I Done to Promote High Performance Government?

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