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An approach that helps IT organizations focus on what’s important —delivering value to their customers

An approach that helps IT organizations focus on what’s important —delivering value to their customers


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  • Every customer matters. Business can’t afford to lose even one customer because of a poor experience. In today’s online world, delivering a positive customer experience is, quite literally, your business lifeline. IT is at the core of creating and delivering that positive customer experience. Indeed, today every dollar counts—whether that’s a dollar of revenue that IT helps deliver or a dollar of cost that needs to be carefully managed.
  • The economic downturn hasn’t reduced the pressures being placed on IT. Here we’re showing how IT is ensconced in the business, delivering value to the business and on behalf of the business out to customers and suppliers. IT is doing this from a variety of infrastructure platforms including mainframe, distributed, virtual and cloud. IT organizations are being asked to cut their budgets by 10%, 20% or more. Yet, b usiness requests for IT services are unabated. It’s even more critical now to optimize the engagement process between IT and business executives to ensure the right projects (and only the right projects) are funded. CIOs are being challenged to deliver the same or better ‘customer experience’ in spite of the budget reductions—and as a result are looking for new ways to further increase productivity and reduce costs without impacting service. Change is constant. IT must be agile to respond to changing market conditions or business requirements. And IT must have controlled processes for managing IT changes to avoid negatively impacting the business. And of course, all of this must be managed in a context that is both secure and compliant with industry or federal regulations.
  • To address these challenges, many companies are applying Lean thinking to IT. Lean IT is an approach that helps organizations focus on what’s important – delivering value to their customers. Central to lean thinking is an emphasis on reducing waste or non-value added activity. The result is both an increase in productivity and an improvement in service quality and customer experience. The beauty of Lean IT is its pragmatism. It rewards and even encourages incremental wins, doesn’t require a grand overhaul of systems, and isn’t obscure in its methodology, terminology or theory.
  • CA’s Enterprise IT Management solutions enable Lean IT by visualizing, automating and optimizing the systems and processes that support IT’s value delivery to the business. CA’s Enterprise IT management solutions enable Lean IT by visualizing, automating and optimizing the systems and processes that support IT’s value delivery to the business. CA solutions provide: - insight to identify opportunities to reduce waste - visibility into the cost and quality of services being delivered the ability to optimize service supply and demand by automating and integrating processes across the silos of IT management. CA uniquely does this end-to-end and side-to-side across enterprise IT environments, from the data center out to the customer, while managing IT’s human and infrastructure assets. CA provides a uniquely comprehensive set of solutions, allowing IT organizations to govern, manage and secure their entire operation. ------------------------------ CA solutions provide visibility to identify opportunities to reduce waste and optimize value. They help visualize what is going on in the IT environment to identify, for example, network bottlenecks and under-utilized assets. They provide insight into the cost of delivering IT services and the level of service being delivered. They provide insight into which assets and infrastructure components are supporting critical business processes and should be prioritized when problems arise. CA’s software also enables Lean IT by streamlining, automating and integrating IT systems and processes. CA solutions identify opportunities to streamline processes by identifying the time allocated to various steps in the service delivery or support processes, for instance. CA solutions automate processes and workflow to reduce errors and cost. They can integrate processes across traditional silos of IT management, unifying for instance application and operational change management. Only CA provides integrated and comprehensive management from the data center to the customer to optimize the value being delivered to customers while providing the insight and automation necessary to reduce costs. CA brings unique strength across the 3 domains of governance, management and security which are necessary elements of any enterprise IT management solution.
  • The 6 disciplines of Enterprise IT Management provide on-ramps through which customers can begin a journey to Lean IT. Our Application Performance Management solutions provide extreme visibility into the customer transaction. They have been proven to reduce application downtime by up to 70% 2 to help assure a positive customer experience. Wily APM is relied upon by more than 1,200 customers and processes more than 5 billion transactions a day Our comprehensive Service Management solutions have been architected to provide rapid-time-to-value. They have been proven to increase IT productivity by 25% 2 or more. Our solutions help manage business demand, respond to change, measure IT service cost, consumption and performance. CA’s PPM solution is the acknowledged market leader, having been voted ‘best’ at 10 straight PPM Summits. We have been placed in the leaders quadrant of the Gartner Magic Quadrant 12 and named a Leader in the Forrester Wave 10 . We offer both an on-premise and on demand PPM solution to provide you with flexibility. Our PPM solution has been shown to help customers reduce redundant projects by up to 78% 3 and reduce project costs by up to 37%. 3 Our Infrastructure Management solutions provide automation and service assurance and have been shown to reduce the cost of service delivery by 30% and the time to provision a server by 90%. Our comprehensive offerings span network, voice, systems and virtualization management. CA is the market leader in Identity and Access Management 16 and our comprehensive Security Management solutions, which have been enhanced by internal development and our recent acquisitions of Orchestria and Eurekify span Data Loss Prevention, Identity, Role, Access & Log Management. CA is the w orld’s leading mainframe independent software vendor. We’re bringing to market a new set of mainframe solutions we can Mainframe 2.0 that can radically improve how you manage the mainframe environment by streamlining how you install, configure and maintain the mainframe. The mainframe is the ‘leanest’ platform, typically running at 85 – 90% capacity; we can help make mainframe management even more efficient. We’ve simplified mainframe management for the current and new generation of mainframers. As part of Mainframe 2.0, we are offering new programs and best practice guides that help you release latent value from CA software.
  • Because of our unique breadth of depth of management solutions, CA is in a unique position to provide integrated solutions to help you progress on your Lean IT journey. CA uniquely combines Application Performance Management with Infrastructure Management to bring you Business Experience Management. This solution ensures a positive customer experience by proactively identifying performance problems and quickly identifying and remediating the root cause. CA uniquely combines Security Management and IT Governance, Risk & Compliance tools into a comprehensive Risk and Compliance solution that helps mitigate risk and reduce the cost of compliance. CA’s solution can centrally track adherence to compliance mandates enabling agility for continuous compliance as regulations change. It also helps streamline and automate the process of proving that only authorized users have access to sensitive information and the process of conducting access right adds/moves/changes, which is critical when employees leave or are reassigned. A 2009 Poneman Institute survey revealed that more than 60 percent of employees admitted taking sensitive company information with them when they were laid off or switched jobs. CA uniquely combines Project & Portfolio Management and Service Management products to enable IT organizations to manage the cost and quality of their entire Service Portfolio. This solution helps improve business and IT engagement by providing facts to guide investment decisions and helping to optimize resources in support of the services that are most critical to business. CA uniquely combines Data Center, IT Process Automation and Workload Automation to optimize and automate the infrastructure and enable increased agility to respond to change.
  • Everything we do at CA is focused solely on ensuring IT runs efficiently and delivers optimal value to their respective business users and external customers.  As a software company, software is not a sideline or a 'means to an end'.  We are not a 'swiss army knife' trying to do all things for all people; we are focused.  For instance we are not a services company.  Our engineering and delivery methods are aimed at creating solutions that provide the fastest time to value in the industry at the lowest ongoing operational cost.  This focus and commitment spells value for our customers and fewer change orders during the implementation cycle.  Additionally we aren’t a hardware company; therefore our goal here is to help IT truly optimize hardware investments not sell you more hardware.  And since we don't have a hardware (or software platform) bias, it gives our customers an additional value: the freedom to choose the platforms that makes most sense for their business.     This laser focus has not gone unnoticed; our Wily/Concord/Netegrity/Clarity/Platinum customers are all very delighted with the innovations and integrations we've delivered since acquiring these companies.  We've supported our customers by helping them govern, manage and secure SOA, virtualization, Green, zLinux and other important platforms and as such continue to extend the value they get from their CA portfolio.  Customers are happy with the pragmatic approach CA took in delivering EITM and have specifically told us that EITM gives them the ability to 'think strategically, yet execute tactically', which is exactly what today's business climate calls for.   No big 'inter-galactic' marketecture buzzwords or hype, just software that works and works well together...thus enabling 'Lean' in every sense of the word.  
  • These are just a few of the results our customers have achieved with our software: By deploying Clarity, Manpower reduced the number of applications and related maintenance by 50% in three years, saved $10 million by better managing their suppliers and eliminated $1 Million of spending on Sarbanes-Oxley compliance. Wily APM protects the online revenue stream for Qantas, one of the world’s leading airlines. The Qantas web site can cope with spikes in traffic of over 12 million page views a week. CA’s Infrastructure and Service Management solutions were key contributors to a major cost reduction and cost avoidance effort that yielded $18 million in savings. Our Security Management solutions help MasterCard support more than 200,000 identities, growing at 30% a year. We helped MasterCard reduce the time to provision user access from 10 days to 1. MasterCard also realized efficiency gains of 93% through self-service password reset.
  • Now more than ever, business depends on successful IT. IT needs to help drive revenue and ensure a positive customer experience. Lean IT is an approach that delivers maximum customer value at minimum cost. CA is uniquely able to deliver Lean and successful IT. We’re a $4 billion company focused solely on helping IT deliver more value from its infrastructure investments, assets and staff. We’re uniquely able to govern, manage and secure IT—the 3 essential dimensions of IT management. We provide pragmatic, cross-platform and market-leading solutions that give you the freedom of platform choice and the freedom to progress at your own pace. And we’re committed to working with you to help you get started today and realize quick and sustainable results.
  • CA has partnered with leading systems integrators to develop joint solution offerings.
  • Transcript

    • 1. Lean IT: Maximum Value at Minimum Cost April 2009
    • 2. Every Customer Matters. Every Dollar Counts. A positive customer experience is your business lifeline. IT is critical to delivering a positive customer experience to drive revenue and growth.
    • 3. Pressures on IT 66% of IT resources are used to run versus 34% to Grow/Transform 22 --Gartner, Inc. . Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Deliver a superior customer experience Increase agility Effectively manage change Ensure security and compliance Reduce costs, increase productivity Improve business-IT engagement Mainframe Distributed Virtual Cloud
    • 4. Deliver Maximum Value at Minimum Cost
      • Lean IT An approach that helps IT organizations focus on what’s important — delivering value to their customers
      • Reduce waste
      • Increase productivity
      • Improve customer experience
      • Aim resources at high value deliverables
      Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network COST VALUE
    • 5. Enterprise IT Management Solutions Enable Lean IT
      • Lean IT Uniquely enabled by CA’s EITM solutions
      • Visualize, automate and optimize IT systems and processes
      • From the data center to the customer
      • From staff to assets
      • Govern, manage and secure IT
      • Only CA covers it all
      Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Enterprise IT Management COST VALUE
    • 6. 6 Disciplines of EITM: Lean IT On-ramps COST VALUE Application Performance Mgmt Service Management Project & Portfolio Mgmt Infrastructure Management Security Management Mainframe 2.0 Application Performance Management 1,200 customers get visibility into 5 billion transactions a day Service Management Rapid implementation boosts IT productivity and user satisfaction Project & Portfolio Management Acknowledged market leader with both on-premise and On Demand solutions Infrastructure Management Automate and assure to reduce service delivery costs by 30%2; server provisioning time by 90%21 Security Management Streamline security processes, reduce costs and get value from your security investments faster than ever before Mainframe 2.0 Simplify mainframe management: Run the leanest platform even leaner
    • 7. Lean IT …delivering solutions COST VALUE Business Experience Management Service Portfolio Management IT Risk & Compliance Business-Driven Automation
      • Business-Driven Automation
      • CA uniquely combines Data Center,
      • Process and Workload Automation
      • Optimize and automate the infrastructure
      • Increase agility to respond to change
      • Service Portfolio Management
      • CA uniquely combines industry-leading PPM and Service Management
      • Improve business-IT engagement
      • Optimize service supply and demand
      • Business Experience Management
      • CA uniquely combines Application Performance with Infrastructure Management
      • Ensure a positive customer experience
      • Resolve problems before customers are impacted
      • IT Risk & Compliance
      • CA uniquely combines Security Management and Governance, Risk & Compliance
      • Mitigate risk
      • Reduce the cost of compliance
    • 8. The CA Difference
      • Exclusive Focus on Software
      • No hardware or services agenda
      • Faster time to value
      • Lower cost of ownership
      • Best in Class Technology
      • Comprehensive portfolio to govern, manage and secure
      • Continued investment further extends value
      • Integration
      • Freedom of Choice
      • Mainframe to distributed, any platform
      • Virtual to physical
      • Cloud to on-premises
      CA software automates IT processes to maximize customer value and minimize cost
    • 9. Lean IT … c ustomer results Copyright © 2009 CA RESULT: Improved supplier management, resulting in a $10 million cost savings RESULT: Improved online experience for millions of customers RESULT: Contributed to cost savings of $18 million RESULT: Efficiency gains of 93%; decrease of 90% in the time taken to provision new users
    • 10. Recognized Leader in Enterprise IT Management
      • Forrester
      • Largest Market Share
        • IT Management Software 1
      • Status as a Leader in Forrester Wave **
        • Records Management 4
        • Appliance-Based End User Experience Monitoring 5
        • Client Management Suites 6
        • Data Center Automation 7
        • Service Desk Management Tools for Large Enterprises 8
        • Service Desk Management Tools for Small Enterprises 9
        • Project Portfolio Management 10
        • IT Asset Lifecycle Management 11
      • Gartner
      • Magic Quadrants *
      • Positioned in the “Leaders” Quadrant
        • IT Project & Portfolio Management 12
        • Web Access Management 13
        • User Provisioning 14
        • Enterprise Single Sign On 15
      • Worldwide Market Share Report Leader, 2007
        • User Provisioning 16
        • IT Asset Management 17
        • Job Scheduling 18
      • MarketScope *** Strong Positive
        • IT Asset Management Repository 19
        • Records Management 20
      Copyright © 2009 CA
    • 11. Successful IT and CA
      • CA Enables
      • Successful IT
      • $4B company focused solely on helping IT succeed
      • Govern, manage & secure IT: No other vendor does it all or as well
      • Pragmatic, cross-platform, market-leading solutions
      • Start today from any on-ramp: Quick and sustainable wins
      • Business Depends
      • on Successful IT
      • In an online world, IT matters
      • IT is critical to driving revenue and delivering customer value
      • Lean IT delivers maximum IT value at minimum cost
      • Lean IT helps focus resources on the right things
    • 12. Additional Slides
    • 13. CA Wily Application Performance Management
      • Extreme visibility into the customer transaction
      • Reduce application downtime by up to 70% 2
      • Wily APM is relied upon by more than 1,200 customers and processes more than 5 billion transactions a day
      COST VALUE Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Application Performance Mgmt Service Management Mainframe 2.0 Security Management Infrastructure Management Project & Portfolio Mgmt
    • 14. CA Service Management
      • Service desk, catalog, change and configuration, client and asset management
      • Manage business demands, respond to change
      • Measure IT service cost, consumption and performance
      • Increase IT productivity by 25% 2 or more
      • Rapid implementation for immediate benefit
      COST VALUE Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Service Management Mainframe 2.0 Security Management Infrastructure Management Project & Portfolio Mgmt Application Performance Mgmt
    • 15. CA Clarity ™ Project & Portfolio Management
      • Evaluate, prioritize and deliver initiatives valued by the business
      • Reduce redundant projects by up to 78% 3
      • Reduce project costs by up to 37% 3
      • Gartner MQ12 and Forrester Wave10 Leader
      • CA voted ‘best’ at 10 straight PPM Summits
      COST VALUE Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Project & Portfolio Mgmt Mainframe 2.0 Security Management Infrastructure Management Service Management Application Performance Mgmt
    • 16. CA Infrastructure Management
      • Network, voice, database, systems and virtualization management
      • Improve agility, service quality and efficiency through automation
      • Reduce the cost of service delivery by up to 30% 2
      • Reduce Mean-Time-to-Repair by up to 50% 2
      • Reduce configuration related issues by up to 80% 21
      • Reduce server provisioning time by up to 90% 21
      Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Infrastructure Management COST VALUE Mainframe 2.0 Security Management Service Management Project & Portfolio Mgmt Application Performance Mgmt
    • 17. CA Security Management
      • Data Loss Prevention, Identity, Role, Access & Log Management
      • Streamline and automate compliance processes
      • Reduce risk and increase efficiencies through automation
      • Market share leader in Identity & Access Management 16
      COST VALUE Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Security Management Mainframe 2.0 Service Management Infrastructure Management Project & Portfolio Mgmt Application Performance Mgmt
    • 18. CA Mainframe 2.0
      • World’s leading mainframe independent software vendor
      • Simplify software management for the current and new generation of mainframers
      • New programs and best practice guides help you release latent value from CA software
          • Innovations for evolving business demands and new technologies
      COST VALUE Executives Staff Compliance CIO PMO CISO Support Strategic Sourcing Operations Network Mainframe 2.0 Application Performance Mgmt Service Management Infrastructure Management Project & Portfolio Mgmt Security Management
    • 19. Top 10 CA Differences
      • We enable Lean IT in many ways:
      • We are a software company; we deliver solutions through software vs. labor and obsess about quick time to value and lowest cost to maintain. We want to get implemented as quickly as you do. 
      • Informed Automation leveraging world class assurance tools to run efficiently all the time.
      • We give you the freedom to choose the most efficient operating platform for your business, we are hardware agnostic.
      • We believe Security and Compliance matters all the time, and we provide solutions to simplify and automate risk and compliance processes.
      • We believe in the power of the mainframe, because it’s a workhorse that delivers incredible value for money.
      • Through our Clarity & Service Portfolio Management capabilities, we empower IT to engage with the business in a meaningful way, prioritize and rationalize the cost of services, manage unremitting demands and enable IT to work as a true partner in the business.
      • Through our maturity modeling tools we can measure your effectiveness in various IT disciplines, to ensure we help you select the area that will deliver the most Lean IT value and return on investment.
      • Software is our only business, its not 2% or 10% or 20% like our competitors, its our life line , so we have to make you successful and deliver results in an efficient way.
      • Our products are the fastest to upgrade from one release to the next, in the industry.
      • And finally, CA’s award-winning Wily & Spectrum solutions provide extreme visibility into your “lifeline” any time, all the time. After all, what’s the point of automating or managing anything if you can’t see the experience to begin with?
      Internal Use Only
    • 20. Assure Security & Compliance Streamline and automate compliance processes Reduce risk and increase efficiencies through automation Wily Application Performance Management Security Management Infrastructure Management CA Wily Introscope CA Wily CEM CA Mainframe Performance Risk & Compliance Management for IT Identity & Access Management Identity Lifecycle Management Server Resource Protection Secure Web Business Enablement Security Information Mgmt
      • Network & Voice Management
      • Event Management
      • Systems Management
      • Database Management
      • Automation
      • System
      • Process
      • Workload
      • Output Management
      • Storage Management
      • System & Application Discovery/Provisioning
      • Virtualization Management
      • Configuration Management
      Leader Quadrant User Provisioning – “Magic Quadrant for User Provisioning,” August 15, 2008.* Leaders Quadrant of the Gartner Magic Quadrant Web Access Management, “Magic Quadrant for Web Access Management,” November, 2008* Market Share Leader in User Provisioning - “Market Share: Security Software, Worldwide, 2007,” June 3, 2008. A Market Leader in User Provisioning, IDC Market Share Leader IT Management – Forrester A “Leader” in Data Center Automation – Forrester Research Gartner Worldwide Market Leader in Job Scheduling, 2007 “Market Share: IT Operations Management, Worldwide, 2007,” June, 2008 - Protects online revenue stream for one of the world’s leading airlines - Qantas web site can cope with spikes in traffic of over 12 million page views a week - Support more than 200,000 identities, growing at 30% a year - Reduced the time to provision user access from 10 days to 1 - Efficiency gains of 93% through self-service password reset
      • - Support more than 1 billion credit card payments a year
      • Reduced data center space, power and cooling by 30-40% through server consolidation and virtualization
      • - Avoided the need to acquire a new data center
      Govern Secure Manage Value Focus Complete Solution Proven Performer Production Ready Assure the Business Experience Demonstrate IT’s value in every business interaction Optimize resources to meet demand Provide financial transparency into every project and service. Service Management Service Portfolio Management Service Desk Management Change, Configuration & Release Management Service Level & Catalog Mgmt IT Asset Management IT Client Management A “Leader” in Client Management – Forrester Research Market share leader IT Asset Management– Gartner A “Leader” in Service Desk Management Tools– Forrester Research
      • Within six months, decreased open incident queue, which had a dramatic impact on overall productivity
      • Increased responsiveness to the business
      A “Leader” in Appliance Based End User Experience Monitoring – Forrester Research Over 1200 customers worldwide manage an estimated 10 billion transactions per day “The CA Wily solutions are known for quality as well as for depth of insight into applications and supporting infrastructures. CA Wily’s combination of transaction awareness and Web application management capabilities is an advantage that puts CA among the front runners in the SOA/Web services management pack”. EMA Impact Brief,” November 2008 Optimize Investments Reduce redundant projects by 78%3 Reduce project duration by 35%3 Reduce project costs by 37%3 Assure the Customer Experience Reduce application downtime by 70% Identify problems before customers are impacted Quickly identify the root cause of problems Optimize & Automate the Infrastructure Improve agility, service quality and efficiency through automation Reduce the cost of service delivery by up to 30% Reduce configuration related issues by up to 80% Clarity Project Portfolio Management Project & Portfolio Mgmt Demand Management IT Financial Planning Leaders Quadrant of the Gartner Magic Quadrant –PPM, “Magic Quadrant for IT Project and Portfolio Management,” June, 2008 * CA Voted “Best” for Tenth Straight PPM Summit A “Leader” in PPM Market - Forrester Research
      • IT costs reduced by 10% (about $28M) in three years
      • Saved $10M through better supplier management
    • 21. Lean IT …through Joint Solution Offerings Joint Solution Offering Description EITM Enabling … Deloitte Identity Lifecycle Mgmt Manage identities & access rights of people inside & outside of the organization through use of role based access control Lean IT through Enterprise ID Management Deloitte SAP Web Enablement Ability to secure & simplify access for users to Netweaver Applications. Lean IT through SAP Web Business Enablement Mainframe Compliance Out-Tasking Audit Z/OS & provide user ID entitlement remediation for customers. Lean IT through Automated MF Access Control & System Auditability PWC GRC Manager (MAR) Meet State & Local req’s around "Model Audit Rule". Seeding strategy for enterprise view of all reg’s. Lean IT through “Model Audit Role” compliance Deloitte Lifecycle GRC Manager Manage compliance for enterprise through Deloitte’s GRC Lifecycle management methodology and GRC Mgr Lean IT through Enterprise Compliance SAP Enterprise Monitoring Introscope for diagnostics & performance monitoring for SAP & non-SAP applications Lean IT through SAP application performance optimization Accenture Performance Engineering Meet performance expectations & improve overall user experience by engineering higher performance early in app development lifecycle Lean IT through Enterprise application performance optimization Accenture Investment Portfolio Mgmt Provide customers with a full end-to-end view of their business and IT investments which will enable alignment of business objectives with IT investments. Lean IT through Automated Decision Support Microsoft SharePoint Enablement Provides compliance for SharePoint with DoD Certification 5015.2 V3. Lean IT through “Sharepoint Compliance”
    • 22. Footnotes * The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. ** The Forrester Waves are copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. ** MarketScope Disclaimer The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
      • “ Market Overview: The IT Management Software Market in 2009,” Forrester Research, March 13, 2009. Market share numbers are in US$ millions and are Forrester estimates. Numbers reflect estimated revenues in 2008 and include product licensing and maintenance revenues; they do not include services.
      • IDC White Paper sponsored by CA, “Improving IT Economics and Gaining Business Value with CA’s EITM Software: An ROI Study,” Doc. # 214817, Randy Perry, Tim Grieser, Eric Hatcher, October 2008.
      • IDC White Paper sponsored by CA, “‘How Project and Portfolio Management Solutions Are Delivering Value to Organizations,” Doc # 213980, Randy Perry, Eric Hatcher, September 2008
      • “ The Forrester Wave™”: Records Management Q1, 2007, Forrester Research, Inc.; March 14, 2007.
      • “ The Forrester Wave™: Appliance-Based End User Experience Monitoring, Q2 2007,” Forrester Research, Inc.; June 21, 2007.
      • “ The Forrester Wave™: Client Management Suites, Q3 2007,” Forrester Research, Inc.; July 24, 2007.
      • “ The Forrester Wave™: Data Center Automation, Q2 2008,” Forrester Research, Inc.; April 2008.
      • “ The Forrester Wave™: Service Desk Management Tools, Q2 2008,” Forrester Research, Inc.; April 2008.
      • “ The Forrester Wave™: Service Desk Management Tools, Q2 2008,” Forrester Research, Inc.; April 2008.
      • “ The Forrester Wave™: Project Portfolio Management Tools, Q4 2007,” Forrester Research, Inc.; December 18, 2007.
      • “ The Forrester Wave™: IT Asset Lifecycle Management, Q2 2009,” Forrester Research Inc.; April 10, 2009.
      • Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management,” Matt Light, Daniel B. Stang; June 13, 2008.
      • Gartner, Inc., “Magic Quadrant for Web Access Management,” Ray Wagner, Earl Perkins and Perry Carpenter, November 10, 2008.
      • Gartner, Inc., “Magic Quadrant for User Provisioning,” Earl Perkins and Perry Carpenter, August 15, 2008.
      • Gartner, Inc., “Magic Quadrant for Enterprise Single Sign On, Greg Kreizman. September 18, 2008.
      • Gartner, Inc., “Market Share: Security Software, Worldwide, 2007,” Ruggero Contu and Matthew Cheung, June 3, 2008. Based on total software revenue.
      • Gartner, Inc., “Market Share: IT Operations Management, Worldwide, 2007,” Rene Millman, June 4, 2008. Based on total software revenue.
      • Gartner, Inc., “Market Share: IT Operations Management, Worldwide, 2007,” Rene Millman, June 4, 2008. Based on total software revenue.
      • Gartner, Inc., “MarketScope for the IT Asset Management Repository, 2008,” William Snyder, Patricia Adams, April 21, 2008.
      • Gartner, Inc., “MarketScope for Records Management, 2008”, Kenneth Chin, May 20. 2008
      • Measured CA results, labs on demand 2009
      • Gartner, Inc., “IT Spending and Staffing Report, 2009,” Michael Smith, Kurt Potter, January 27, 2009. ID: G00164940.
    • 23. Alternate Divider
    • 24. Alternate Divider