Etiquette for the Digital Age

1,298 views
1,001 views

Published on

From a Business Wire webinar conducted 6/24/2010, with Anna Post of the Emily Post Institute:

Ever angst about whether or not to ignore a business contact on Facebook? To tweet during a meeting? What to say to the colleague or client who won't put their phone away and focus on your conversation? Join us for a discussion of how etiquette applies in the 21st century, and how it can help you stay connected while making a good impression

Published in: Business, Technology, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,298
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
22
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Etiquette for the Digital Age

  1. 1. Etiquette in the Digital Age A Business Etiquette WebinarCan’t hear anything? See your personal invite for phone details or use your computer. June 24, 2010 Twitter hashtag #bwevents
  2. 2. Anna PostSpokesperson and AuthorThe Emily Post Institute anna@emilypost.com @emilypostinst on Twitter Monika Maeckle Vice President, New Media Business Wire Monika.maeckle@businesswire.com @businesswire on Twitter
  3. 3. AP/IPSOS Manners Poll Are Americans ruder 69% today than 20 or 30 years ago? On a frequent/occasional 89% basis, do you encounter people using their cell phone rudely? Have you used your cell 8% phone in a loud or annoying manner in the past few months?© 2010 The Emily Post Institute, Inc.
  4. 4. Emily Post On EtiquetteWhenever twopeople cometogether andtheir behavioraffects oneanother, youhave etiquette.© 2010 The Emily Post Institute, Inc.
  5. 5. The First Rule of Communication The good communicator is a good listener.© 2010 The Emily Post Institute, Inc.
  6. 6. Top Communication Guidelines Be aware if it is public or private. Proofread: The focus is on your mistakes. Pay special attention to proper names: Buisness Wire You cannot hide or salvage the poor ones.© 2010 The Emily Post Institute, Inc.
  7. 7. E-mail
  8. 8. Etiquette Quiz It’s been a difficult week. Finally, you get home, and in an email you vent to a friend/co-worker about your boss. The next day you realize your friend/co-worker has sent you and everyone else in your office, including your boss, a reply.© 2010 The Emily Post Institute, Inc.
  9. 9. 5 Tips for Email Communications 1. Let it simmer. 2. Your subject line is your first impression. 3. Grammar and word choice matter. 4. Be conscious of your voice: – ALL CAPS – Emoticons ☺ – Txt msg spk 5. Salutations, closings, and signature blocks.© 2010 The Emily Post Institute, Inc.
  10. 10. When Words Alone Are Your Image In the absence of facial expressions or tone of voice, interpretation defaults to the negative. Don’t use email or IM to avoid a difficult situation. Pick up the phone or visit someone in person if email communication becomes strained or tense.© 2010 The Emily Post Institute, Inc.
  11. 11. Thank-You Notes Email, phone call, or handwritten? Choose handwritten thank-you notes for: Gifts, substantial favors, special meals Major opportunities Relationship milestones© 2010 The Emily Post Institute, Inc.
  12. 12. Writing Thank-you Notes Use the date and a salutation. State your thanks or appreciation, especially for a gift or meal. Mention something specific to the situation or conversation. Indicate your next actions, if appropriate. Thank again and use a closing.© 2010 The Emily Post Institute, Inc.
  13. 13. Cell Phones andOffice Telephones
  14. 14. Etiquette Quiz I was meeting with a colleague in my office. My phone rang and I answered it. It was an important client and I proceeded to talk with her for the next ten minutes.© 2010 The Emily Post Institute, Inc.
  15. 15. Telephone Etiquette Respect the people you are with. Be prepared. Speak clearly. Listen carefully. Identify yourself at the start of the call. Speaker phone etiquette at your desk: Close your office or conference room door. State you are on a speaker phone. Identify all people who are in the room. Be careful when using the mute button.© 2010 The Emily Post Institute, Inc.
  16. 16. Etiquette Quiz What is the number one complaint that workers identify about co- workers in a cubicle farm or open office environment? Talking too loudly on the telephone.© 2010 The Emily Post Institute, Inc.
  17. 17. Etiquette Quiz At an important meeting a cell phone begins ringing. After the second ring everyone realizes that it is your phone. You would:© 2010 The Emily Post Institute, Inc.
  18. 18. Five Smart Phone Tips 1. Control it; don’t be controlled by it. Any time that use will bother others, turn it off. 2. If it must be on and it could bother others, use the silent ring mode and move away to talk. 3. Inform in advance if you are expecting a call while with others. 4. Don’t use a smart phone in a meeting. 5. Don’t store confidential information on it.© 2010 The Emily Post Institute, Inc.
  19. 19. Texting Poll Do you think it’s rude for someone to text during a social event? 63% say it’s rude Sept. 2009 Rasmussen Reports national telephone survey© 2010 The Emily Post Institute, Inc.
  20. 20. You Are The Etiquette Expert At a recent business lunch, the client I was with wouldn’t stop interrupting our conversation to reply to messages on her phone. She even took a call from her office at the table. Am I wrong to be offended? What should I have done?© 2010 The Emily Post Institute, Inc.
  21. 21. Social Networking
  22. 22. Social Networking Sites Know your technology. Treat these pages as public. Your page is an extension of your image, both personal and professional.© 2010 The Emily Post Institute, Inc.
  23. 23. You Are The Etiquette Expert Is it okay to friend a new client on LinkedIn? On Facebook?© 2010 The Emily Post Institute, Inc.
  24. 24. Workplace Etiquette
  25. 25. iPod and Earbud Use Only use headphones or earbuds to listen to music if the company policy permits it. Keep the volume turned down so you don’t miss calls, and so people don’t have to shout to get your attention. Take the buds off when talking to others (don’t have them hanging around your neck or, even worse, leave one in!).© 2010 The Emily Post Institute, Inc.
  26. 26. Modern Office Manners Keep cell phones off or set to vibrate or silent. Take personal calls in a private area. Don’t use email or IM to avoid a problem. Keep shared calendars up to date and include private appointments that affect work time. Use salutations, please, and thank you in emails.© 2010 The Emily Post Institute, Inc.
  27. 27. Thank you! Anna Post Spokesperson and Author The Emily Post Institute anna@emilypost.com @emilypostinst on Twitter Monika Maeckle Vice President, New Media Business Wire Monika.maeckle@businesswire.com @businesswire on Twitter© 2010 The Emily Post Institute, Inc.

×