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Brief CSP BI presentation

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  • 1. Presented by: Rahul Sethi Founder & President Business Intelligenze Company www.businessintelligenze.com Introducing Industry’s leading Business Intelligence as a Service ‘BaaS’ solution
  • 2. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Executive Summary  BusinessIntelligenze Company collates, analyses and reports operational performance data in an extremely innovative and powerful manner  JumboAnalysis™ provides data essential to run effective operations, manage contracts and continuously improve ways of working within CSP’s.  It has been successfully deployed in a number of internal shared services centers driving significant quality improvements and reducing cost  It can help you achieve true operational excellence, with all the business benefits that this will bring in terms of higher profitability, client satisfaction and future sales.  This following deck positions JumboAnalysis™ in the context of the likely needs of BPO providers and describes the system in terms of operation, implementation and pricing (Proposal Appendix 1)  We are delighted to interact with you in a short session where we can discuss your internal needs we have understood, resolve any points that are unclear from this pack, demo the final system and agree next steps  This presentation is driven by Rahul Sethi- Founder & President of BusinessIntelligenze Company. To contact him directly, please email at rahul@businessintelligenze.com or Office: 011 40540703/ Cell: 96501 32502
  • 3. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information 3 The Agenda  About Company , Solution Vision, Clients 4, 5, 6  References of Solutions & Operational Information – Dashboarding Experience, Methodology (Brief), Reporting Strategy 8, 9, 10, 11 – Dashboard Solution / Examples (Brief) 13, 14, 15  Questions & Answers, Information & exchange of views. Contacts.
  • 4. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information 4 We are a professional BI company, specialized in creating, deploying solutions over Cloud & mobile especially in the domains of people focused processes, their performance monitoring and overall Supply Chain since 2005. Company • Unique ‘flat’ open team culture • Mature processes – Key is scalability, cost savings, and rapid turnaround.  Expertise and experience across technology spectrum  Partnership-driven approach becoming a seamless extension of your organization Organizational Philosophy at a GlanceOrganizational Philosophy at a Glance Exclusive Domain PartnershipsExclusive Domain Partnerships BRIEFLY: WHY ARE WE HERE TODAY.
  • 5. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Improving organizations byImproving organizations by providing business insights to allproviding business insights to all employees leading to better, faster,employees leading to better, faster, more relevant decisionsmore relevant decisions  Complete and integrated BI offeringComplete and integrated BI offering  Widespread delivery of intelligenceWidespread delivery of intelligence  Enterprise grade and affordableEnterprise grade and affordable Reporting is –Reporting is – Analytics, Drilling, Visualization, Printing, Push Reporting, Pull Reporting, SharingAnalytics, Drilling, Visualization, Printing, Push Reporting, Pull Reporting, Sharing Information, Collaboration, …and moreInformation, Collaboration, …and more Solution « Vision & Strategy »
  • 6. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Top 15 Clients Note: - The Client List consists of all Clients served directly or indirectly by Integral Fusion. A permission from Partner Company is taken before representing above Company Logos. Partner Companies- Scan Consulting, Knowledge Woods, Global Technology Pty, Integral Fusion All Logos and products named above belong to respective Company and being used here for confidence YouTube Videos Link- www.youtube.com/businessintelligenze It was indeed nice working with you. I was very comfortable in your approach to the project which was completed on time with the desired results. I will be happy to work together in the future as well. Amar Jain, Director - HCL Technologies BPO (Supply –Chain/ Procurement Project) “The Team works with a focus on client service, solution delivery and zero defect. I performed lead business analyst and project management duties on multiple high profile projects involving web and software applications with complex business rules, Team delivered a quality service and product, meeting all expectations in a challenging business environment. The level of technical expertise and strong communication skills greatly assisted in the roll-out of the above-mentioned applications.” Shanyne Manne, DSG Contact Center, South Africa “Rahul is well versed and excels at both technology and client engagement, which still is a rare combination. He works with integrity and is a trustworthy partner in my book. Lauri Elliott, Director, Afribiz Division The Ideal Dialogue Company has worked with BusinessIntelligenze team on many occasions. They are professional, attentive to detail, and very personable. We will continue to work with them.” Ted Nardin, IdealDialogue Company – President (Leaders in Contact Center Pre-Recruitment) Ask us for more and we’d be happy!!! Technology, Telecom, Projects and Entertainment Consulting, Advertizing, Insurance, Hardware
  • 7. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information 7 The Agenda  About Company , Solution Vision, Clients 4, 5, 6  References of Solutions & Operational Information – Dashboarding Experience, Methodology (Brief), Reporting Strategy 8, 9, 10, 11 – Dashboard Solution / Examples (Brief) 13, 14, 15  Questions & Answers, Information & exchange of views. Contacts.
  • 8. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Traditional Performance Dashboards  Presents Several Sets of Data in Tables and Graphs  Provides At-a-Glance Comprehension of Information Ideal for Communicating Summary Performance Information and Alerts to Managers Traditional Metrics Dashboards  Displays Lists of Metrics  Compares Actual to Goals  Conveys Status and Trends with Graphical Indicators Ideal for Aligning Organizations to Common Goals and Tracking Progress Toward Goals Dynamic Content Dashboards  Synchronizes Many Reports within a Single Dashboard. Allows Users to Interactively Change Context of Analysis  Embeds Analytic Workflow to Assist Decision-making Ideal for Making Better and Faster Decisions Dynamic Visualization Dashboards  Displays More Data in Less Space with Advanced Visualizations  Conveys Changes over Time through Animated Graphs  Provide Analysis Control to the Users via Interactivity Ideal for Making Better Decisions by Making the Information More Easier to Grasp 1 2 3 4 Dynamic Visualization. Customizable Content delivered on Internet & Mobile Built on robust platform enabling graphics advancement.
  • 9. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information  1. Scan the KPIs  Look for exceptions by scanning multiple reports daily  2. Isolate the Problem  Look through several reports that contain detailed data to determine which specific area needs attention  3. Determine the Root Cause  Conduct OLAP analysis to analyze related dimensions to determine root cause of the problem Predictive Analysis Methodology aligning User’s Analytical Workflow : 1 of 2
  • 10. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Unified Reporting Strategy Strength Platform 1. Highest User Scalability 2. Highest Data Scalability 3. High performance 4. Sophisticated Analytics 5. World-class Security Arch. 6. Rapid Development 7. Powerful Administration 8. Easy Maintainability Cube Databases Data Mart Data Warehouse Operational Database (CRM, RFID) Operational Database ERP) Integrated Backplane Services Oriented Architecture Scorecards &Dashboards Reporting OLAP AdvancedAnalysis &Ad-Hoc Alerts&Proactive Notification Unified Web Interface Word Excel PowerPoint Dashboard Embedded in Microsoft Office Documents
  • 11. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information 12 The Agenda  About Company , Solution Vision, Clients 4, 5, 6  References of Solutions & Operational Information – Dashboarding Experience, Methodology (Brief), Reporting Strategy 8, 9, 10, 11 – Dashboard Solution / Examples (Brief) 13, 14, 15  Questions & Answers, Information & exchange of views. Contacts.
  • 12. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Call Center Performance Management JumboAnalysis™ is the proven technique for achieving a significant business impact -- from enhancing the top line to discovering new ways to reduce bottom line; from trend analysis to customer retention; from revenue to expenses; from analytics on recruitment to retention.
  • 13. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information 14 Human’era - Human Resource Analytics When our customers asked for new strategies that could add value to traditional human resources management processes, we listened. Today, we continue to deliver on the promise of human capital management as a new way of doing business in which you never have to replace your existing software. Analytics is what we provide handy. STANDARD METRICS – Basic Metric Components: Headcount, FTEs, turnover, etc – Weekly Dashboards: Headcount changes, Turnover, Recruiting Activity – Monthly Dashboards: Headcount, Turnover, Movement, External Hires – Parameterized Standard Reports : Lists, demographics, operational support, etc ANALYTICAL METRICS – Employee Distributions (Job Families, Age, Tenure) – External Hires by Job Family – Turnover – Total, First Year, Retirement Rates, Employee Movement – Historical Trends – Headcount growth trends, Age, Tenure, Ethnicity, Full-Time/Part-Time, Gender – Pipeline Projections – Headcount, Turnover, Hires – By Major Job Service Lines/ Business Lines. HUMAN RESOURCE FUNCTION – Acquire talent – Deploy staff – Segment talent – Retain & develop top talent – Align payroll and incentives with corporate goals – Monitor key metrics such as turnover, demographics, cost per employee, recruiting, and training effectiveness – Analyze opportunities for improvement in areas such as recruitment, attrition, and retention – Minimize the administrative burden of manual processes involved with spreadsheets Human Resources • Workforce analysis •Recruitment cost analysis •Employee turnover metrics •Budget control •Salary Monitoring
  • 14. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information 15 blips, not a bunch of peripheral clutter Dashboarding – Splashing most important analysis
  • 15. © 2010 IdeaTriangle LLC. Confidential and Proprietary Information Rahul Sethi(President) DBS India, 1st Floor, World Trade Towers, Barakhamba Lane, New Delhi T: 011 40540703 / 95601 32502 6225 S. Mojave Rd. Suite B Las Vegas, NV 89120, USA. T: +1 408 459 0657 rahul@businessintelligenze.com

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