Diagnosing Problems
Leader
Good Problem Solvers know    Types of Thinking they need      Breakthrough      Incremental     How much time they have
2 Types of Thinking NeededReproductive Thinking:   Valuable when Consequences of    failure are high (Incremental).Produc...
Overarching Principles    Creative Thinking (Breakthrough)            is separate from     Critical Thinking (Incremental)
Productive ThinkingCreative Thinking:   Generative   Non – Judgmental   Expansive
Reproductive ThinkingCritical Thinking:   Analytical   Judgmental   Selective
LEAN THINKING IS REPRODUCTIVEKaizen has limits:    Incremental improvements produce     learned thoughts    Will achieve...
Reproductive Thinking Model  Initial Problem Perception  Clarify the Problem   Locate the Point of Concern  Investigat...
Reproductive Thinking Model  Initial Problem Perception  Clarify the Problem   Locate the Point of Concern  Investigat...
Reproductive Thinking Model  Initial Problem Perception  Clarify the Problem   Locate the Point of Concern  Investigat...
A3 LEAN THINKINGTeam:                 Date:   Countermeasures:Title/Theme:Background/Definition:                          ...
Based on ScientificExperimentatio      n
Productive ThinkingCreative Thinking:   Generative   Non – Judgmental   Expansive
You need Productive ThinkingTenkaizen is needed:   Means good revolution   Rather than reproduce old, produces   new   ...
Successful Productive ThinkingRequires you to stay in the Question:   Okay with Ambiguous   Okay with Uncertainty   Oka...
Productive Thinking Model   What’s going on?   What’s success   What’s the question?   Generate Answers   Forge the S...
Theory: What’s going on?   Whats the    • Listing    itch?        • Clustering   Whats the    • Concern    impact?      • ...
Theory: What’s success?     Target      • Influence, Importance,     Future        Imagination                 • What do y...
Theory: What’s the question?                 • How might I Phrase each                 • How might we problem as a        ...
Theory: Generate Answers  List a long   • How else might I     list of   answers      • How else might we    Think from ot...
Theory: Forge the Solution   Evaluate  Comparison    Refine  Use success   • Evaluate each idea against    Criteria    • +...
Theory: Align resources                        • List Action Steps                        • Identify missing steps    Put ...
Productive Thinking Model   What’s going on?   What’s success   What’s the question?   Generate Answers   Forge the S...
What’s theDeathof a Decision?
Poorly Managed Time….
Productive Thinking Model   What’s going on?   What’s success   What’s the question?   Generate Answers   Forge the S...
Productive Thinking Model  What’s going on?  What’s success  What’s the question?                            50%  Gene...
Reproductive Thinking Model  Initial Problem Perception  Clarify the Problem   Locate the Point of Concern  Investigat...
Reproductive Thinking Model  Initial Problem Perception  Clarify the Problem   Locate the Point of Concern  Investigat...
Manage Time, Manage Decisions
References     Think Better by Tim Hurson            The A3 Workbook by Dan Matthews
Visit the Business901 Website                       Lean Marketing House                       Marketing with PDCA        ...
Problem Diagnostics - Q & A
Problem Diagnostics - Q & A
Problem Diagnostics - Q & A
Problem Diagnostics - Q & A
Problem Diagnostics - Q & A
Problem Diagnostics - Q & A
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Problem Diagnostics - Q & A

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Using both Critical and Creative Thinking benefits the Problem Solver. Also includes how to prevent the failures of most decision processes.

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Transcript of "Problem Diagnostics - Q & A"

  1. 1. Diagnosing Problems
  2. 2. Leader
  3. 3. Good Problem Solvers know Types of Thinking they need Breakthrough Incremental  How much time they have
  4. 4. 2 Types of Thinking NeededReproductive Thinking:  Valuable when Consequences of failure are high (Incremental).Productive Thinking:  Valuable when Consequences of failure are low (Breakthrough)
  5. 5. Overarching Principles Creative Thinking (Breakthrough) is separate from Critical Thinking (Incremental)
  6. 6. Productive ThinkingCreative Thinking:  Generative  Non – Judgmental  Expansive
  7. 7. Reproductive ThinkingCritical Thinking:  Analytical  Judgmental  Selective
  8. 8. LEAN THINKING IS REPRODUCTIVELean Thinking  Perceive a Problem  Pick a Solution  Do Something
  9. 9. LEAN THINKING IS REPRODUCTIVEKaizen has limits:  Incremental improvements produce learned thoughts  Will achieve predictable results  Viewed from sum of parts (Breakdown Problem)
  10. 10. Reproductive Thinking Model Initial Problem Perception Clarify the Problem  Locate the Point of Concern Investigation of Root Cause Countermeasures Evaluate Standardize
  11. 11. Reproductive Thinking Model Initial Problem Perception Clarify the Problem  Locate the Point of Concern Investigation of Root Cause Countermeasures Evaluate Standardize
  12. 12. Reproductive Thinking Model Initial Problem Perception Clarify the Problem  Locate the Point of Concern Investigation of Root Cause Countermeasures Evaluate Standardize
  13. 13. A3 LEAN THINKINGTeam: Date: Countermeasures:Title/Theme:Background/Definition: Implementation:Current Conditions:Target:Determine Cause/Analysis: Follow-up:
  14. 14. Based on ScientificExperimentatio n
  15. 15. Productive ThinkingCreative Thinking:  Generative  Non – Judgmental  Expansive
  16. 16. You need Productive ThinkingTenkaizen is needed:  Means good revolution  Rather than reproduce old, produces new  Coping with change and creating change
  17. 17. Successful Productive ThinkingRequires you to stay in the Question:  Okay with Ambiguous  Okay with Uncertainty  Okay with not Knowing
  18. 18. Productive Thinking Model  What’s going on?  What’s success  What’s the question?  Generate Answers  Forge the Solution  Align resources
  19. 19. Theory: What’s going on? Whats the • Listing itch? • Clustering Whats the • Concern impact? • Priority Whats the • Know information? • Wonder Whos • Were you & others stand Involved? • Whose most important Whats the • It would be great vision? • I wish, If only
  20. 20. Theory: What’s success? Target • Influence, Importance, Future Imagination • What do you want it to do • What to avoid DRIVE • Resources & Limits • Measurable Targets & Nonnegotiable elements Develop a success criteria
  21. 21. Theory: What’s the question? • How might I Phrase each • How might we problem as a • Need the right ? to get question right answer • Advantages AIM • Impediments • Maybes • Cull (Review, Separate) C5 - • Cluster Converging to • Combine get Question • Clarify • Choose
  22. 22. Theory: Generate Answers List a long • How else might I list of answers • How else might we Think from other perspectives • Cull (Review, Separate) • Cluster Use the C5 • Combine method • Clarify • Choose
  23. 23. Theory: Forge the Solution Evaluate Comparison Refine Use success • Evaluate each idea against Criteria • + - not numbers • Dont Fossilize Problems • Revaluate criteria • Positives & Objections POWER up • What else solution • Enhancements & Remedies
  24. 24. Theory: Align resources • List Action Steps • Identify missing steps Put in order • Identify People • Assign steps to people Identify and record outcomes • Kanban board Great Wall of Time • Calendar • Energy • Funds EFFECT • Expertise • Conditions
  25. 25. Productive Thinking Model  What’s going on?  What’s success  What’s the question?  Generate Answers  Forge the Solution  Align resources “All models are wrong. Some are useful!” - George Box
  26. 26. What’s theDeathof a Decision?
  27. 27. Poorly Managed Time….
  28. 28. Productive Thinking Model  What’s going on?  What’s success  What’s the question?  Generate Answers  Forge the Solution  Align resources No matter where you are or how much time you have!
  29. 29. Productive Thinking Model  What’s going on?  What’s success  What’s the question? 50%  Generate Answers 30%  Forge the Solution  Align resources 20%
  30. 30. Reproductive Thinking Model Initial Problem Perception Clarify the Problem  Locate the Point of Concern Investigation of Root Cause Countermeasures Evaluate Standardize
  31. 31. Reproductive Thinking Model Initial Problem Perception Clarify the Problem  Locate the Point of Concern Investigation of Root Cause 50% Countermeasures 30% Evaluate Standardize 20%
  32. 32. Manage Time, Manage Decisions
  33. 33. References Think Better by Tim Hurson The A3 Workbook by Dan Matthews
  34. 34. Visit the Business901 Website Lean Marketing House Marketing with PDCA Marketing with A3 Lean Engagement TeamOur Mission is to bring Continuous Improvement to Sales and Marketing.

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