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Lean Service Design Presentation at ASQ Service Quality Conference

by on Oct 09, 2013

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At the ASQ 2013 Service Conference, this week, I had the honor of giving a sixty-minute presentation on Lean Service Design. All the participants of my presentation received a CD that contained my ...

At the ASQ 2013 Service Conference, this week, I had the honor of giving a sixty-minute presentation on Lean Service Design. All the participants of my presentation received a CD that contained my Lean Service Design Program. This is my slidedeck from the presentation.

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Lean Service Design Presentation at ASQ Service Quality Conference Lean Service Design Presentation at ASQ Service Quality Conference Presentation Transcript