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Lean Marketing Bundle of InfoGraphics

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A collection of 6 Infographics on Lean Sales and Marketing

A collection of 6 Infographics on Lean Sales and Marketing

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    Lean Marketing Bundle of InfoGraphics Lean Marketing Bundle of InfoGraphics Document Transcript

    • Marke ng with Lean Book Series Understanding the value that you create with the customer is the star ng point and will determine the rest of the structure. Below the roof of the house lays the substructure of a five‐step Lean process. Lean is a system focused on and driven by customers. Op mizing value from their eyes and in an efficient manner takes your processes to a level not experienced before. The company is supported by several value streams. Each value stream represents a product (service)/market. Value Streams Value Stream  Each Value Stream is supported by the pillars. These Pillars represent the Customer’s Journey. It does not ma er how many pillars you have, just that each customer journey is depicted. They may represent; di‐ rect sales, web sales, dealer sales or may concentrate on other channels that make more sense. In a typical customer group, I have defined three stages or cycles of working with a cus‐ tomer: collabora on, sales/buying and repeat/ upsell. There is nothing to say that there can‐ not be one stage or 12 stages. These stages were simple created for clarity and explana on of the process. The nomenclature within each cycle depicts what might be happening during that decision process. You may have one team handling the en re journey or different teams working on each sec on. You may have other groups working horizontally and ver cal‐ ly. It is what makes sense for you and more importantly your customers. Overview of People:   1. The Value Stream Manager (VSM) represents the product/service markets and the business. 2. The Sales and Marke ng Team (Team) is a cross‐func onal group whose number and exper se are derived from the decision‐making path of the customer. This Team does the sales, providing content, technical func ons, trials, tes ng, etc. 3. The Team Coordinator (TC) maintains the integrity of the processes through coaching and predefined control points. Using a Kanban board for this process will help you iden fy where the process is not working or where the bo leneck is occurring. Each seg‐ ment or swim lane may have a single or mul ‐ ple teams working on it. It really just depends on how you structure it. Don‘t think of Kanban as a planning tool; think about it as an execu‐ on tool. Improving your marke ng process does not have to cons tute wholesale changes nor increased spending. Inventory for sales and marke ng is prospects! As you think about what stops your marke ng from being effec ve it is about trying to appeal to the masses and as a result losing effec veness both in me and money. Work in process is waste‐ ful. It is wasteful in your personal life when not managed well, it is bad in manu‐ facturing, it is bad from a sales and marke ng perspec ve. Quit marke ng at the top of your funnel. Instead learn how to manage your Work in Process! The benefits of Kanban can become a driver for crea ng a culture of con nuous process improvement. It also allows for other crea ve ideas for visual manage‐ ment of budgets, conversion rates, me spent, ac vi es and more. Collabora on It doesn’t necessarily ma er which tools the organiza ons use, but which tools are effec ve with the customer or the par cular value stream segment, repre‐ sented by the pillars. The number and depth of blocks will differ with each or‐ ganiza on. What is important is that they are all considered and that the foun‐ da on is strong enough to support the pillars. Below the founda on is a sub‐ structure of A3 problem solving that will be the prac ce that is implemented throughout the founda on. This allows us constant feedback and will alert us if the founda on starts to weaken.
    • The Lean Marketing 20-minute Plan Do a SWOT Analysis Strength, Weakness, Opportunities, Threats Internal External Strength Things we do better Opportunities Things to capitalize on Key Leverage Points Opportunities we can leverage our strengths against Weakness Things we do worse Threats Things to worry about Business Implications Threats our weaknesses make us vulnerable Key Leverage Points — Business Implications = Sustainable Competitive Advantages Key leverage points that can be sustained Painting the Vision with SOAR (Strength, Opportunities, Aspirations, Results) Tactical Strategic Key Leverage Points + Business KPIs = Sustainable Competitive Advantages Positive Core of Organization Business KPIs Key Performance Indicators that we can measure Strength What is our Core Opportunities What might be Key Leverage Points: Opportunities we can leverage our strengths against Aspirations What should be Results What will be Develop Current State Develop Future State Soar Analysis derived from The Thin Book of SOAR; Building Strengths-Based Strategy June 13 Sunday Monday Tuesday Wednesday Thursday Friday Saturday 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 July 1 2 3 6/17/2004 - 7/1/2004 7:30 AM Executive Retreat 7:00 AM - 9:00 AM Press Conference Milestone 2Milestone 1 Start Project Complete Project Status Report Party Company Meeting S June 04 M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 S July 04 M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Corporate Event Calendar Contoso Pharmaceuticals, Inc. The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, email address, logo, person, places, or events is intended or should be inferred. Complete Calendar Return to top and repeat cycle
    • Lean Marketing for Service Dominant Thinkers Traditional sales and marketing evolved around sales with linear thinking and the traditional sales funnel. Successful products and services have now evolved into an eco-system. We are only as effective as our value proposition is at the point of use. At the heart of this system is Service Dominant Logic. The value stream team is first and foremost the listening post for the customer (prospect). The team provides the customer with the information, technology, and support that is required. This is done through an understanding of what is needed in the job to be done value proposition. Passing through from one spiral to the next is a result of the customer or, better put, the result of our increase in knowledge about the customers’ “job to be done and the match of our proposed value proposition. Our Value Proposition is delivered based on Customer needs.  Think SDCA: A tactical team works with a customer needing standard products/ services.  Think PDCA: A problem solving team works with a customer needing slight alter- ations or bundled products/services.  Think EDCA: A creative team works with a customer that needs new or major changes to product/services. A Lean Enterprise will react to these offerings more quickly and more effectively than a traditional company. This is how the five principles of Lean Thinking complement Service Dominant Logic thinking.  We have Identified Value at the place of use.  We map value through the Marketing Gateway of SDCA, PDCA, EDCA  We create flow by the value proposition determined by the customer.  Establish Pull through the value proposition offered at the place of use.  We seek perfection through the application of continuous improvement. Jobs To Be Done | Innosight attributed to Clayton Christensen Sd-Logic is from Vargo & Lusch, 2004 Marketing Gateway of SDCA, PDCA, EDCA is from Graham Hill
    • Lean Marketing Conversation - popularized by Brian Joiner and Yoji Akao Applying the Lean Marketing Conversation develops deeper perception of custom-ers and experiences they should have with us.We combine the standard CAP Do Cycle with C. Otto Scharmer’s work that hecaptured in the book, Theory U: Leading from the Future as It Emerges. The Theory U, when applied to the CAP-Do cycle, does a remarkable job of ex-plaining the shift required from internal thinking as an organization and movingto collective/external thinking. Scharmer calls this link the field structure ofattention. Theory U asks us to first learn by reflecting on the experiences of the past. Looking and Thinking corresponds Checking and Acting. Theory U states that we must learn from thefuture as it emerges. Plan and Do representthe interactions of learning by doing. It is the collective thought and how we develop that in our interactions. This is what makes Lean powerful. The CAP-Do cycle symbolizes this process. Lean En- gagement teams face new challenges that are solved by collective thought. This collective thinking needs to be done internally, externally and across organizations. It will not come naturally and needs to be created and learned. A secret to Lean is the state of reflection or Hansei. Reflection needs to come before the Plan stage.
    • Lean Sales & Marketing Workflow Layout The point to marketing is just not filling the top of a marketing fun- nel, especially, when you have lim- ited resources. The point to mar- keting is to create a great deal of awareness supplemented with good data so that the prospects that are handed off to the sales process are of value. It can be something as simple as narrowing down an inbound marketer’s call list to a certain company size and title. Scalable human touch is im- portant and outlined below is the initial process I foresee. Sales cy- cles take real time and energy. I take the Sales and Marketing Graphic and stretch it out to a spread- sheet, so that we can budget, determine hours and review our work in process. Work in process is the number of prospects that enter a block (to do), the number we budget to work on (doing) and the number ready for the next phase (done). This way we pull into the next phase the work that is required. We determine conversion rates and locate bottlenecks. All blocks may not be measured or budgeted or even time allotted. This is how we set up the daily, weekly and monthly planner. You may need multiple value streams for your most important products/services Most of the time you will only need to separate part of the value stream to gain proper measurements and budgeting. Today’s marketing bag is full of tools and technology that can be utilized. For example, where your primary customer spends their time is imperative. It is how you allocate and spend your “time” in social media that is important. This is a basic structure of a tactical marketing outline that would be discussed.
    • If you can build a culture of learning, growth becomes part of everyone’s job. It is this aspect I believe that separates good compa- nies from great companies. Lean is first and foremost a knowledge building exercise. Lean sets the ideal, however, you must un- derstand your organization, the culture that exists and the culture that your customers expect and are willing to derive value from. You have to make the process your own. If you are successful at implementing Lean, it is simply not Lean. It’s yours. We like to view growth through our customer eyes or are customer needs. It helps viewing this simple matrix and formulating your strategies accordingly. Use of this matrix forces to look beyond our own product and services. Lean Scale Up The next step is to allocate your resources (Time, People, Money) associated with your different growth strategies. If you believe, which I do, that you must have a profitable and well-differentiated core your resources will be allocated to SDCA. This would be the pattern found in established companies. I use the same matrix but add Lean thinking to the concept assigning a Lean Process to achieving the outcomes in each individual box. What does a Lean Startup look like? The Lean Startup will look something like this. The cycle of EDCA is similar to Lean Startup. This is where your resources and focus are until you prove product/market fit. After doing that, you will not standardize your product immediately, instead you will PDCA till a standard market and customer becomes well defined. So how does the adoption curve look in this scenario? The foundational principals of Lean can and should be applied to your growth practices. Marketing with Lean Book Series Visit us at Business901.com