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Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows. Since 1990, Graham Process Mapping Software has made detailed process mapping even easier. Graham Process maps display every hand-off, every decision point, every customer interaction, every time information changes in an easy-to-read presentation. The company pioneered the field of business process improvement and also provides process improvement consulting, coaching and education services to organizations across North America. This is a transcription of the podcast; The Granularity of Process Mapping.