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Front coverIBM Tivoli BusinessService Manager V4.1Next generation of business systemmanagementIncludes TBSM V3.1 featureco...
International Technical Support OrganizationIBM Tivoli Business Service Manager V4.1September 2007                        ...
Note: Before using this information and the product it supports, read the information in “Notices” on page v.First Edition...
Contents                 Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
3.4.5 Manual modifications required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39               Chapter 4. ...
NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, servi...
TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States,other...
Preface                 This IBM® Redpaper leads you through the new Tivoli Business Service                 Manager V4.1 ...
Gary Kalatucka is a Senior Consultant for the SWAT team worldwide team                specializing in Availability and Bus...
Comments welcome       Your comments are important to us!       We want our IBM Redpapers to be as helpful as possible. Se...
x   IBM Tivoli Business Service Manager V4.1
1    Chapter 1.   Introduction to business                 service management                 This chapter describes busin...
1.1 Business service management               From the Web site of Office of Government Commerce (OGC), the glossary of IT...
Platform based grouping (which might only be of interest to the IT                        department): for example, Window...
The business service management function is primarily managed using the               products:                  IBM Tivol...
2    Chapter 2.   Tivoli Business Service                 Manager concepts and                 architecture               ...
2.1 Business service management concepts               Tivoli Business Service Manager allows us to define business servic...
SQL query              Service templates                                   Service instances                              ...
•   Incoming status rule: defines how an event or data query changes the                           status of a service obj...
Tivoli Enterprise      IBM Tivoli                                                                                         ...
2.2.1 Netcool OMNIBus object server               The Netcool OMNIbus object server is a high speed event processing engin...
Figure 2-3 Netcool configurationThe OMNIbus events can be accessed using the utility called$NCHOME/omnibus/bin/nco_event. ...
Figure 2-4 Login to event browser               The event browser is shown in Figure 2-5.               Figure 2-5 Event b...
Figure 2-6 Event list2.2.2 Netcool license server           The Netcool/OMNIbus requires a license to know the features th...
The security manager is installed as a separate directory structure under               $NCHOME/security.               Th...
The Tivoli Business Service Manager Web application uses a separate            postgreSQL relational database as its repos...
The discovery interface allows service instance creation based on the object               structure from the XML files. T...
Hostname          Software         Event no                       Enterprise   abc.north.abc.com        DB2              0...
ABC Corp                                                  north.abc.com                                                   ...
2.4.1 Terminologies           This section provides a summary of terminologies translation. The translation is           p...
is performed by the Tivoli EIF probe. There is no                                         comparable function for common l...
Function                                                V3.1     V4.1     PrerequisiteDiscovery of Distributed Resources u...
Function                                                   V3.1   V4.1   Prerequisite Web Console                         ...
Function                                                  V3.1    V4.1     PrerequisiteRight-Click Task Integration from e...
24   IBM Tivoli Business Service Manager V4.1
3    Chapter 3.   Installation and migration                 consideration for Tivoli                 Business Service Man...
3.1 Installation process overview               The installation process of the Tivoli Business Service Manager V4.1 lays ...
As shown in Figure 3-1 on page 26, the DVD image contains the installation             wizard for all the components.     ...
Installation is started from the launch pad. You must start this using a non-root               user ID. The launch pad is...
Figure 3-3 Installation options for simple install in Linux         Figure 3-4 shows the list of products and options for ...
After the install, Tivoli Business Service Manager processes are started               automatically, and the default serv...
5738       1    /opt/IBM/Netcool/guifoundation/asa/unix/dbsrv9 -o /opt/IBM/Netcool/guifoundatio 5957       1    /opt/IBM/N...
Inside the Tivoli Business Service Manager interface, you can see the predefined                service templates using th...
3.4 Migration process                   The migration process of Netcool RAD V3.0 is not an inplace migration. You        ...
The migration process is illustrated in Figure 3-9.                          RAD 3.0 environment                         T...
5. Perform manual changes for additional Tivoli Business Service Manager                 features.3.4.1 License server con...
Usage of existing OMNIbus               For an existing OMNIbus, an additional Tivoli Business Service Manager 4.1 data   ...
After the OMNIbus database is restored, you must update the Tivoli Business              Service Manager V4.1 data model f...
Figure 3-11 Migration wizard                The migration wizard performs the following steps:                1. Invoking ...
applied to the new files in the Tivoli Business Service Manager V4.1 server.                     The files are:           ...
b. From the Tivoli Business Service Manager V4.1 Web console’s                      Administration window, Layout tab, sel...
4    Chapter 4.   Working with Discovery                 Library toolkit                 This chapter discusses Discovery ...
4.1 Introduction Discovery Library toolkit               This section provides an overview of the Discovery Library toolki...
Discovery Library books from the DLAs can be either loaded directly in Tivoli         Business Service Manager 4.1 or can ...
Figure 4-2 Launchpad for Discovery Library support               2. Figure 4-3 shows the Welcome window. Click Next.      ...
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
Ibm tivoli business service manager v4.1 redp4288
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  1. 1. Front coverIBM Tivoli BusinessService Manager V4.1Next generation of business systemmanagementIncludes TBSM V3.1 featurecomparisonCover migration fromNetcool/RAD V3 Budi Darmawan Daniel Peacock Gary Kalatuckaibm.com/redbooks Redpaper
  2. 2. International Technical Support OrganizationIBM Tivoli Business Service Manager V4.1September 2007 REDP-4288-00
  3. 3. Note: Before using this information and the product it supports, read the information in “Notices” on page v.First Edition (September 2007)This edition applies to Version 4, Release 1, Modification 0 of Tivoli Business Service Manager(product number 5724-C51). Note: This book is based on a pre-GA version of a product and may not apply when the product becomes generally available. We recommend that you consult the product documentation or follow-on versions of this book for more current information.© Copyright International Business Machines Corporation 2007. All rights reserved.Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADPSchedule Contract with IBM Corp.
  4. 4. Contents Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii The team that wrote this IBM Redpaper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Comments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Chapter 1. Introduction to business service management . . . . . . . . . . . . . 1 1.1 Business service management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1.2 Tivoli management portfolio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 1.3 Redpaper environment and organization . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 2. Tivoli Business Service Manager concepts and architecture . 5 2.1 Business service management concepts . . . . . . . . . . . . . . . . . . . . . . . . . . 6 2.2 Tivoli Business Service Manager architecture . . . . . . . . . . . . . . . . . . . . . . 8 2.2.1 Netcool OMNIBus object server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 2.2.2 Netcool license server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 2.2.3 Netcool security server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 2.2.4 Netcool GUI Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 2.2.5 Tivoli Business Service Manager server . . . . . . . . . . . . . . . . . . . . . . 14 2.3 Interfaces and integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.3.1 Tivoli EIF event interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.3.2 Discovery interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.3.3 ESDA interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.4 Services Manager or Systems Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 18 2.4.1 Terminologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 2.4.2 Function differences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 3.1 Installation process overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 3.2 Installation planning considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.3 Typical full installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.4 Migration process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 3.4.1 License server considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 3.4.2 Security manager considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 3.4.3 Netcool OMNIbus considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 3.4.4 Migrating Tivoli Business Service Manager data . . . . . . . . . . . . . . . 37© Copyright IBM Corp. 2007. All rights reserved. iii
  5. 5. 3.4.5 Manual modifications required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Chapter 4. Working with Discovery Library toolkit . . . . . . . . . . . . . . . . . . 41 4.1 Introduction Discovery Library toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 4.2 Installation of the Discovery Library toolkit . . . . . . . . . . . . . . . . . . . . . . . . 43 4.2.1 Verify the xmltoolkitsvc.properties is correct . . . . . . . . . . . . . . . . . . . 48 4.2.2 Verify Tivoli BSM Discovery Library toolkit service . . . . . . . . . . . . . . 49 4.2.3 Verify that default templates have been installed . . . . . . . . . . . . . . . 49 4.2.4 Test discovery using the sample provided . . . . . . . . . . . . . . . . . . . . 50 4.3 IBM Tivoli Discovery Library Adapter for z/OS . . . . . . . . . . . . . . . . . . . . . 51 4.3.1 Discovery features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 4.3.2 Installing z/OS DLA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 4.3.3 Running z/OS discovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 4.3.4 Running Discovery Library toolkit . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 4.4 Tivoli Application Dependency Discovery Manager . . . . . . . . . . . . . . . . . 62 4.4.1 Integration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 4.4.2 Integration prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 4.4.3 Integration in action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Chapter 5. Operational aspects of Tivoli Business Service Manager . . . 71 5.1 Startup and shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 5.2 Backup and recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 5.3 Performance optimization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 5.4 Failover consideration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 5.4.1 Setting up security server for failover . . . . . . . . . . . . . . . . . . . . . . . . 75 5.4.2 Setting up OMNIbus for failover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 5.4.3 Setting up Tivoli Business Service Manager for failover . . . . . . . . . . 76 5.4.4 Finalizing failover configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 IBM Redbooks Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Other publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 How to get IBM Redbooks Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Help from IBM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81iv IBM Tivoli Business Service Manager V4.1
  6. 6. NoticesThis information was developed for products and services offered in the U.S.A.IBM may not offer the products, services, or features discussed in this document in other countries. Consultyour local IBM representative for information on the products and services currently available in your area.Any reference to an IBM product, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product, program, or service thatdoes not infringe any IBM intellectual property right may be used instead. However, it is the usersresponsibility to evaluate and verify the operation of any non-IBM product, program, or service.IBM may have patents or pending patent applications covering subject matter described in this document.The furnishing of this document does not give you any license to these patents. You can send licenseinquiries, in writing, to:IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785 U.S.A.The following paragraph does not apply to the United Kingdom or any other country where suchprovisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATIONPROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimerof express or implied warranties in certain transactions, therefore, this statement may not apply to you.This information could include technical inaccuracies or typographical errors. Changes are periodically madeto the information herein; these changes will be incorporated in new editions of the publication. IBM maymake improvements and/or changes in the product(s) and/or the program(s) described in this publication atany time without notice.Any references in this information to non-IBM Web sites are provided for convenience only and do not in anymanner serve as an endorsement of those Web sites. The materials at those Web sites are not part of thematerials for this IBM product and use of those Web sites is at your own risk.IBM may use or distribute any of the information you supply in any way it believes appropriate withoutincurring any obligation to you.Information concerning non-IBM products was obtained from the suppliers of those products, their publishedannouncements or other publicly available sources. IBM has not tested those products and cannot confirmthe accuracy of performance, compatibility or any other claims related to non-IBM products. Questions onthe capabilities of non-IBM products should be addressed to the suppliers of those products.This information contains examples of data and reports used in daily business operations. To illustrate themas completely as possible, the examples include the names of individuals, companies, brands, and products.All of these names are fictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.COPYRIGHT LICENSE:This information contains sample application programs in source language, which illustrate programmingtechniques on various operating platforms. You may copy, modify, and distribute these sample programs inany form without payment to IBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operating platform for which thesample programs are written. These examples have not been thoroughly tested under all conditions. IBM,therefore, cannot guarantee or imply reliability, serviceability, or function of these programs.© Copyright IBM Corp. 2007. All rights reserved. v
  7. 7. TrademarksThe following terms are trademarks of the International Business Machines Corporation in the United States,other countries, or both: Redbooks (logo) ® IBM® RACF® z/OS® IMS™ Tivoli Enterprise™ zSeries® MQSeries® Tivoli Enterprise Console® AIX 5L™ Netcool® Tivoli® AIX® NetView® WebSphere® CICS® OMEGAMON® DB2® Redbooks®ITIL is a registered trademark, and a registered community trademark of the Office of GovernmentCommerce, and is registered in the U.S. Patent and Trademark Office.Other company, product, or service names may be trademarks or service marks of others.vi IBM Tivoli Business Service Manager V4.1
  8. 8. Preface This IBM® Redpaper leads you through the new Tivoli Business Service Manager V4.1 that is based on Netcool/Realtime Active Dashboard (RAD), instead of the previous Tivoli Business Systems Manager V3.1. This paper describes Tivoli Business Service Manager V4.1 components and architecture. It also discusses function comparison of Tivoli Business Systems Manager V3.1 and Netcool/RAD to Tivoli Business Service Manager V4.1. It documents the installation and migration of Tivoli Business Service Manager V4.1 in our environment. Migration is currently only available for Netcool/RAD 3.0 users. This paper also discusses integration with IBM Tivoli® Service Management framework that allows Tivoli Business Service Manager to integrate with Tivoli Change and Configuration Management database (CCMDB) using Discovery Library toolkit. This function is also available for z/OS® configuration. Finally, Tivoli Business Service Manager operational consideration is discussed, including backup and recovery process, maintenance schedule, and performance tips.The team that wrote this IBM Redpaper This IBM Redpaper was produced by a team of specialists from around the world working at the International Technical Support Organization (ITSO), Austin Center. Budi Darmawan is Project Leader at the International Technical Support Organization, Austin Center. He writes extensively and teaches IBM classes worldwide on all areas of Tivoli systems management product. Before joining the ITSO eight years ago, Budi worked in IBM Global Technology Services as lead implementer and solution architect. His current interests include business management, application management, and Java™ programming. Daniel Peacock is a Field Technical Sales Specialist from IBM United States. He previously worked in Micromuse which was acquired by IBM. His speciality is the Tivoli business automation field.© Copyright IBM Corp. 2007. All rights reserved. vii
  9. 9. Gary Kalatucka is a Senior Consultant for the SWAT team worldwide team specializing in Availability and Business Service Management from IBM United States. Thanks to the following people for their contributions to this project: Allen Sofley, Editor International Technical Support Organization Douglas McClure, Daniel Kitay, Rod Bowman IBM Software GroupBecome a published author Join us for a two- to six-week residency program! Help write an IBM Redbooks Publication dealing with specific products or solutions, while getting hands-on experience with leading-edge technologies. You will have the opportunity to team with IBM technical professionals, Business Partners, and Clients. Your efforts will help increase product acceptance and customer satisfaction. As a bonus, you will develop a network of contacts in IBM development labs, and increase your productivity and marketability. Find out more about the residency program, browse the residency index, and apply online at: ibm.com/redbooks/residencies.htmlviii IBM Tivoli Business Service Manager V4.1
  10. 10. Comments welcome Your comments are important to us! We want our IBM Redpapers to be as helpful as possible. Send us your comments about this IBM Redpaper or other IBM Redbooks® Publications in one of the following ways: Use the online Contact us review form found at: ibm.com/redbooks Send your comments in an e-mail to: redbooks@us.ibm.com Mail your comments to: IBM Corporation, International Technical Support Organization Dept. HYTD Mail Station P099 2455 South Road Poughkeepsie, NY 12601-5400 Preface ix
  11. 11. x IBM Tivoli Business Service Manager V4.1
  12. 12. 1 Chapter 1. Introduction to business service management This chapter describes business service management as the primary objective for managing IT resources. The topics include general background information relevant for managing business service. The discussion in this chapter includes: 1.1, “Business service management” on page 2 1.2, “Tivoli management portfolio” on page 3 1.3, “Redpaper environment and organization” on page 4© Copyright IBM Corp. 2007. All rights reserved. 1
  13. 13. 1.1 Business service management From the Web site of Office of Government Commerce (OGC), the glossary of IT infrastructure library in http://www.best-management-practice.com, a business service is defined as: A Service that is delivered to Business Customers by Business Units. For example delivery of financial services to Customers of a bank, or goods to the Customers of a retail store. Successful delivery of Business Services often depends on one or more IT Services. Based on that definition, the business service has the following attributes: Business customer, consumer of service that wants the service to be available so they can accomplish their needs Business unit, delivers the service, also requires the service to be available for the business unit so they can satisfy their consumer and get repeat interaction IT services, a primary prerequisite to be able to have a successful delivery of the business service Business service management is primarily concerned with the ability to manage IT services rather than just IT systems. IT services should be managed in the context that they enable business services to function. This includes the following contexts: Individual IT components are inter-related to provide service for a business service. These interactions must be clearly defined and understood to successfully build the business service definition. Some IT components might affect more than one business service. The more business services it affects, the more important the component is. The importance of the components is needed for prioritizing the work to ensure its availability. Some business services might have components that are redundant to ensure that the services are still in good health even though one or more components fail. The ability to tie in IT component availability with a more abstract entity such as business service is the primary premise of business service management. The business service can be any entity abstraction that is needed by an enterprise to conduct its business, such as: Departmental application health: for example, finance system, human resource system, purchasing department, warehouse system Geographical office status: for example, Texas regional office, Asia Pacific branch status, France marketing department2 IBM Tivoli Business Service Manager V4.1
  14. 14. Platform based grouping (which might only be of interest to the IT department): for example, Windows® servers, UNIX® machines, mainframes Any other combination or decomposition of an entity that needs to be managed The availability of a business service would be the most important aspect for Service Level Agreement (SLA). In SLA, the service provider commits certain measurement for services to satisfy the service consumer. In IT service SLAs, it is important to harness the user’s view of the service status instead of the IT department’s view of it. The abstraction of different components that build into a business service provides a framework to measure the net impact of business service availability affected by different combination of outages and failures.1.2 Tivoli management portfolio The system management portfolio of IBM Tivoli consists of a systems management suite to manage your entire IT infrastructure. The IBM Tivoli product suite is in line with the Information Technology Infrastructure Library (ITIL®) specification. With the launch of the IBM Tivoli Service Management suite of products, the overall IBM Tivoli Portfolio can conceptually be shown in Figure 1-1. IBM Service Management IT CRM & Service Service Information Business Business Delivery & Deployment Management Resilience Management Support Process Management Service Management Platform Change and Configuration Management Database Operational Management Business Server, Network & Storage Security Application Best Practices Management Device Management Management ManagementFigure 1-1 IBM Tivoli product portfolio In Figure 1-1, the business service management product resides in the business application management discipline. For more information on other Tivoli product suites, visit the Tivoli homepage at: http://www.ibm.com/tivoli Chapter 1. Introduction to business service management 3
  15. 15. The business service management function is primarily managed using the products: IBM Tivoli Business Service Manager: manages business service entities because they are affected by the health and status of the underlying IT components IBM Tivoli Service Level Advisor: collects and maintains service level information from various sources for reporting and analysis This paper discusses the IBM Tivoli Business Service Manager Version 4.1. This product evolved from Netcool/Real-time Active Dashboard (RAD) Version 3.0. The product will merge with the existing IBM Tivoli Business Systems Manager Version 3.1 in the next release.1.3 Redpaper environment and organization This redpaper was written in the IBM International Technical Support Organization (ITSO) Austin center. The project is primarily performed on a set of Windows 2003 and a Red Hat Enterprise Linux® Advanced Server 4 that we used as the base environment. The discussion in this redpaper is divided into the following chapters: Chapter 1, “Introduction to business service management” on page 1 introduces the redpaper content and puts business service management in context. Chapter 2, “Tivoli Business Service Manager concepts and architecture” on page 5 explains IBM Tivoli Business Service Manager concepts and architecture. We also compare terminology and concepts related to IBM Tivoli Business Systems Manager V3.1. Chapter 3, “Installation and migration consideration for Tivoli Business Service Manager V4.1” on page 25 describes installation and migration activities related to IBM Tivoli Business Service Manager. Chapter 4, “Working with Discovery Library toolkit” on page 41 discusses the Discovery Library Adapter (DLA) interface to z/OS systems and IBM Tivoli Application Dependency Discovery Manager. Chapter 5, “Operational aspects of Tivoli Business Service Manager” on page 71 covers some operational considerations for IBM Tivoli Business Service Manager, including performance tips, backup and recovery, and failover concepts.4 IBM Tivoli Business Service Manager V4.1
  16. 16. 2 Chapter 2. Tivoli Business Service Manager concepts and architecture In this chapter, we introduce Tivoli Business Service Manager concepts and architecture. The discussion in this chapter is divided into: 2.1, “Business service management concepts” on page 6 2.2, “Tivoli Business Service Manager architecture” on page 8 2.3, “Interfaces and integration” on page 15 2.4, “Services Manager or Systems Manager” on page 18© Copyright IBM Corp. 2007. All rights reserved. 5
  17. 17. 2.1 Business service management concepts Tivoli Business Service Manager allows us to define business service objects in a tree view. Each service object has a color coded state associated with it. These states are calculated either from the state of its descendants or from the effect of an external event. The service object can represent an actual IT resource or an abstract entity. A typical abstract entity can depict a geographical region, business function, application system, or a collection of items. Tivoli Business Service Manager can be used as a: Operational tool for alerting operators of impending problems regarding a specific function or business process Prioritization tool for understanding the business impact of an IT resource outage Executive tool that shows the state of a certain business function for a quick check Service level analysis tool that calculates the net effect of different outages and failures to the overall service level objective. This chapter introduces you to how Tivoli Business Service Manager accomplishes those functions. In 2.2, “Tivoli Business Service Manager architecture” on page 8, we discuss the components that make up Tivoli Business Service Manager. Mechanisms on how events and information enter Tivoli Business Service Manager is discussed in 2.3, “Interfaces and integration” on page 15. Finally, we draw some comparisons of Tivoli Business Service Manager V4.1 against Tivoli Business Systems Manager V3.1 in 2.4, “Services Manager or Systems Manager” on page 18. The processing of Tivoli Business Service Manager is summarized in Figure 2-1 on page 7.6 IBM Tivoli Business Service Manager V4.1
  18. 18. SQL query Service templates Service instances Auto population rules event event eventFigure 2-1 Processing summaryTivoli Business Service Manager service management function is defined as aset of service templates and rules. Service templates can be regarded as a class definition. Service templates are created in a tree like structure. A service template is an instance generator which defines how the service objects are created. Service objects creation is based on: – Events from Netcool/OMNIbus – External SQL query from a repository table Rules are definitions changing service instance definition and its attributes. There are several different types of rules in Tivoli Business Service Manager, such as: – Service object creation rules • Auto population rule: determines how an event can create service instances • Data fetcher rule: creates service objects based on data on a relational database • Enhanced Service Dependency Adapter (ESDA) rule: dynamic service object creation based on an external relational database query. Service objects that are created using ESDA rules can be persistent or non-persistent. Their statuses are calculated at runtime using a database query. – Status calculation rules Chapter 2. Tivoli Business Service Manager concepts and architecture 7
  19. 19. • Incoming status rule: defines how an event or data query changes the status of a service object, can be based on the event state or a numerical computation • Status aggregation rule: calculating a status of a service object based on the collective status of its children • Numerical rule: defines a computational value that can be used to show a new attribute of an instance (numerical formula rule) or an aggregated status of an instance (numerical aggregation rule) – SLA rules: defines Service Level Agreement status computation • Cumulative SLA rule: SLA is based on the time a service object has a good status. • Duration cumulative SLA rule: SLA is based on availability on a specific duration (for example: 1 hour of down time in a day). • Incident based SLA rule: SLA is measured from the number of detected outages. The user interface for Tivoli Business Service Manager is Web browser based. It is based on the Netcool® GUI Foundation. The following are some user interface objects that can be customized in the Web interface: Custom view. There are several view types in Tivoli Business Service Manager, such as: – Basic relationship tree with only color coded status – Relationship tree view with SLA information and event count information – Concentric with the root node as the center – Grid for all the children without relations – Geographical Information System (GIS) map Custom canvas. The canvas provides a visualization method for a service object. The canvas is useful when combined with the appropriate view to quickly present business status. Context menu or action items Custom icon for newly defined template or service object2.2 Tivoli Business Service Manager architecture The overall architecture of Tivoli Business Service Manager is depicted in Figure 2-2 on page 9.8 IBM Tivoli Business Service Manager V4.1
  20. 20. Tivoli Enterprise IBM Tivoli NetView CCMDB Console Monitoring OMEGAMON C Relational Discovery Library ITCAM databases Books Data fetcher xml files ESDA Optional Tivoli EIF probe XML Toolkit components Tivoli Service Level Advisor JDBC TBSM processes SLA events TBSM postgreSQL Netcool GUI Foundation Netcool OMNIbus TBSM Console TBSM ObjectServer TBSM Server events Netcool Webtop launch user data user data license Tivoli Enterprise Portal Netcool Security Manager Netcool License ServerFigure 2-2 Overall architecture of Tivoli Business Service Manager In Figure 2-2, the components in the TBSM processes box must exist and can be installed using the Tivoli Business Service Manager installation wizard. These are the central components that make up the Tivoli Business Service Manager server. The optional components are distributed with Tivoli Business Service Manager but can be installed separately. These components are primarily used if you want to interface Tivoli Business Service Manager with external systems. The items in Figure 2-2 that are not shown in the boxes are external components that interface with Tivoli Business Service Manager. The discussion in this section primarily regards the mandatory components in the TBSM processes box in Figure 2-2. The optional components and external interfaces are discussed in 2.3, “Interfaces and integration” on page 15. Chapter 2. Tivoli Business Service Manager concepts and architecture 9
  21. 21. 2.2.1 Netcool OMNIBus object server The Netcool OMNIbus object server is a high speed event processing engine from which Tivoli Business Service Manager collects events. OMNIbus object server processes events in memory, with a relational database for persistent event storage. The database in OMNIbus only contains active events. Active events means events that are not yet closed, thus preserving its performance and size. OMNIbus has the ability to perform event processing, correlation, and automation. The alerts are stored in a table called alerts. The table can be extended to accommodate additional attributes. This ensures that the performance of OMNIbus is consistent even with additional attributes, compared to a SQL join operation that is required to access additional slots in Tivoli Enterprise™ Console. The OMNIbus object server requires access to: Netcool license server for product license information Netcool security manager for user ID authentication The OMNIbus object server runs in its own processes that access an embedded Sybase SQL Anywhere database server. This process can be started separately using the command $NCHOME/InstallTBSM/start_omni.sh NCOMS. Netcool OMNIbus collects events from the probes. Probes can connect directly to the OMNIbus server or can connect through a gateway process. Probes can collect data directly from the monitored system or act as an event converter. One example of a probe is the Tivoli Event Integration Facility (EIF) probe. The Tivoli EIF probe is a Java process that converts Tivoli Enterprise Console® events into Netcool OMNIbus events. As Tivoli Business Service Manager gathers status information from events, it taps into OMNIbus events. Sometimes it is necessary to see what events are in OMNIbus, or to manage the OMNIbus definition for problem determination or configuration. The OMNIbus software distributed with Tivoli Business Service Manager is a restricted version of OMNIbus. It does not have the full administration and client function to access OMNIbus. You might want to purchase a separate full function OMNIbus license to work with these advanced customization needs. OMNIbus configuration interface is started with the command $NCHOME/omnibus/bin/nco_config. The interface is shown in Figure 2-3 on page 11.10 IBM Tivoli Business Service Manager V4.1
  22. 22. Figure 2-3 Netcool configurationThe OMNIbus events can be accessed using the utility called$NCHOME/omnibus/bin/nco_event. The login page is shown in Figure 2-4 onpage 12. Note: We have to modify $NCHOME/platform/linux2x86/locales/locales.dat under the [linux] section to define out locale. The $LOCALE definition in our Red Hat Enterprise Linux is en_US.UTF-8, while the definition is en_US.utf8. Chapter 2. Tivoli Business Service Manager concepts and architecture 11
  23. 23. Figure 2-4 Login to event browser The event browser is shown in Figure 2-5. Figure 2-5 Event browser When you click View, for example in the All Events area, the detailed event list is displayed. See Figure 2-6 on page 13.12 IBM Tivoli Business Service Manager V4.1
  24. 24. Figure 2-6 Event list2.2.2 Netcool license server The Netcool/OMNIbus requires a license to know the features that are enabled for a particular installation. This license is managed by the Netcool license server. The server serves as a license repository that the product checks and validates. The license server is installed as a separate directory structure under $NCHOME/license. It runs on its own process, either as a UNIX daemon or a Windows service. Licenses are stored as files under the $NCHOME/license/etc directory. Tivoli Business Service Manager V4.1 uses two license files: netcool_omni_anyhost_keys.lic netcool_tbsm_anyhost_keys.lic2.2.3 Netcool security server The Netcool security server authenticates the user ID with its password. It runs in a Java process that reads authentication requests from a network port. The password authentication can be performed against a local repository or against an LDAP directory server. Both Netcool/OMNIbus and Netcool GUI Foundation use the security server to authenticate users. However, each uses their own mechanism for determining what are the authority of the users once their passwords are authenticated. Chapter 2. Tivoli Business Service Manager concepts and architecture 13
  25. 25. The security manager is installed as a separate directory structure under $NCHOME/security. The user and group IDs in the security manager are stored in a separate database under $NCHOME/security/db directory. For UNIX or Linux based platforms, the command ncsm_db can be used to maintain the database. Another option for using the security manager is to interface authentication to an external Light-weight Directory Access Protocol (LDAP) server. This allows user management to be performed integrated with other user authentication processes outside of the Netcool suite.2.2.4 Netcool GUI Foundation The Netcool GUI Foundation is a custom used J2EE™ server based on the Apache Tomcat server. The Tivoli Business Service Manager server process is actually an application running in the Java process. The Netcool GUI Foundation also hosts the Netcool Webtop, which provides another layer of Web navigation for Tivoli Business Service Manager. Netcool GUI Foundation resides in $NCHOME/guifoundation. The Netcool GUI Foundation allows Web applications to be deployed into it. The Web applications are deployed in the webapps path. The Web application for Tivoli Business Service Manager is called sla. The name is derived from the original purpose of the application which is calculating and managing Service Level Agreements.2.2.5 Tivoli Business Service Manager server As discussed in 2.2.4, “Netcool GUI Foundation” on page 14, the Tivoli Business Service Manager server is a Web application residing inside Netcool GUI Foundation. This section discusses the server processing in more detail. The sla Web application has the following functions: Serve the graphical interface, in coordination with Netcool GUI Foundation and Webtop functions Apply filters for the incoming events from Netcool/OMNIbus to match them with the service templates, and create service instances for events that match service templates Run ESDA interface to work with external relational database access as discussed in 2.3.3, “ESDA interface” on page 16 Change service instances status based on existing aggregation or status rules14 IBM Tivoli Business Service Manager V4.1
  26. 26. The Tivoli Business Service Manager Web application uses a separate postgreSQL relational database as its repository. The postgreSQL database runs on its own process. The Netcool GUI Foundation uses JDBC™ to access the postgreSQL database.2.3 Interfaces and integration As discussed in 2.2, “Tivoli Business Service Manager architecture” on page 8, Tivoli Business Service Manager receives events from Netcool/OMNIbus. Events go in to Netcool OMNIbus from the OMNIbus probes. For IBM Tivoli Enterprise Console events, there is a specialized probe called Tivoli Event Integration Facility (EIF) probe to get the IBM Tivoli Monitoring and Tivoli Enterprise Console events into OMNIbus. There are other optional methods of data baing used to populate the service instance hierarchy in Tivoli Business Service Manager, those are for the discovery interface using the XML toolkit. The methods are discussed in this section. Another major component in Tivoli Business Service Manager interface is ESDA.2.3.1 Tivoli EIF event interface Events from Tivoli Enterprise Console or IBM Tivoli Monitoring come through the Tivoli EIF probe. The probe listens to incoming events that are forwarded to it from the Tivoli Enterprise Console or the IBM Tivoli Monitoring interface. The probe then inserts the event into the Netcool/OMNIbus event repository. Tivoli Business Service Manager is notified regarding the events, and the following happens: Auto population rule reads the events and defines any newly discovered service instances. Incoming status rule applies status changes to the service instances. This interface is similar to and meant to replace the Tivoli Business Systems Manager V3.1 generic event interface using the ihstttec exit.2.3.2 Discovery interface The discovery interface uses the Discovery Library adapter. The Discovery Library adapter is often called the XML toolkit. The Discovery Library adapter reads Discovery Library books that are generated by other applications, especially IBM Tivoli Application Dependency Discovery Manager. The Discovery Library book is an XML file that conforms to the idML specification. Chapter 2. Tivoli Business Service Manager concepts and architecture 15
  27. 27. The discovery interface allows service instance creation based on the object structure from the XML files. The service instances are created in the SCM tables. The actual instances are created from the SCM instances. The discovery interface can also be used to create resources from the z/OS Discovery Library adapter. The Discovery Library adapter is discussed in Chapter 4, “Working with Discovery Library toolkit” on page 41.2.3.3 ESDA interface The ESDA interface allows dynamic instance and status display in the Tivoli Business Service Manager Web console. The ESDA interface retrieves the service instance information from a relational database table. The ESDA rules define how a child connects to its parent and also how parents connect to their children. ESDA definitions are completely dynamic. They are not stored in the Tivoli Business Service Manager database structure. The objects and their relationships are queried on the fly at the time you expand a service instance. This can be viewed as a just-in-time dynamic configuration, or as another additional performance requirement for running all these functions. An example of ESDA function is illustrated in Figure 2-7 on page 17.16 IBM Tivoli Business Service Manager V4.1
  28. 28. Hostname Software Event no Enterprise abc.north.abc.com DB2 0 abc.north.abc.com WebSphere 4 Location def.north.abc.com DB2 2 def.north.abc.com Tomcat 2 Machine def.north.abc.com Apache 1 ghi.south.abc.com WebSphere 19 Software ghi.south.abc.com Domino 2Figure 2-7 Sample ESDA processing In Figure 2-7, the source data is a single table. From the table, we define the hierarchy of Enterprise - Location - Machine - Software component. The mapping of the hierarchy would be similar to Table 2-1. Table 2-1 Hierarchy mapping Component Source data Enterprise ABC Corp Location substr(hostname, pos(‘.’,hostname), length(hostname)) Machine hostname column Software sw column Based on that hierarchy, the service instances are then defined similar to Figure 2-8 on page 18. Chapter 2. Tivoli Business Service Manager concepts and architecture 17
  29. 29. ABC Corp north.abc.com abc DB2 WebSphere def Apache DB2 south.abc.com Tomcat ghi Domino WebSphere Figure 2-8 Service instance hierarchy2.4 Services Manager or Systems Manager This section compares Tivoli Business Service Manager V4.1 against the functionality in Tivoli Business Systems Manager V3.1. Because the products are derived from different sources, they have completely different concepts and functionality. This section provides a generic comparison of these products. Both Tivoli Business Systems Manager V3.1 and Tivoli Business Service Manager V4.1 provide a generic tree interface for providing the status of a business context entity as reflected from a set of conditions based on IT resources. These business entities can be used for operational monitoring or service level measurement.18 IBM Tivoli Business Service Manager V4.1
  30. 30. 2.4.1 Terminologies This section provides a summary of terminologies translation. The translation is performed loosely based on the apparent functions that they provide. The definitions that we provide here are for comparing the functionality of the products, not a formal translation. Physical resource SCM resource Only resources from the Discovery Library adapter would appear in this tree. This is the closest that Tivoli Business Service Manager V4.1 has regarding physical resources. For service instances defined directly from auto population rules based on events, there is no concept of physical resources. Resource Service instance There is no concept of physical resources in Tivoli Business Service Manager V4.1. All definitions are related to business system resources and business system folder. There is no distinction between them. Class Service template This is a loosely related definition of the class object to be the template for the instances. The classes in Tivoli Business Systems Manager V3.1 are formally related to physical resource type, however the service template defines the hierarchy of the business system tree. The business system tree is not structured rigidly, but the service tree hierarchy is defined by the template structure. The same resource can appear in different tree branches, but this might require a different template being defined. Alerts and messages Events There is no distinction on the types of events nor its source in terms of processing. All events are treated equally from Netcool/OMNIbus or an external data calculation. Child event Numerical rules The events are not propagated based on the incoming events, such as in Tivoli Business Systems Manager V3.1. The status of aggregate objects or containers are calculated based on the numerical rules from the children status. Event enablement Tivoli EIF probe The event enablement interface allows events to be retrieved from the Tivoli Enterprise console. The function Chapter 2. Tivoli Business Service Manager concepts and architecture 19
  31. 31. is performed by the Tivoli EIF probe. There is no comparable function for common listener, because it can perform both topology discovery and alerting functions. The discovery must be ported to the Discovery Library adapter, while a new probe might be needed to receive its events. There are some functions in Tivoli Business Systems Manager V3.1 that have no comparable functions in Tivoli Business Service Manager V4.1. They are just inherently not needed. Some of them are: Business systems building tools Business systems building tools, such as Automated Business Systems (ABS) or XML interface, are not needed as the service instance structure must be predefined using service templates. The templates define the structure of the discovered instances and also determine the containment hierarchy of the instances. The ESDA interface can be used to accommodate service instance hierarchy that is totally dynamic based on external relational data for both placement and status. Critical resource list There is no critical resources list in Tivoli Business Service Manager V4.1. Custom views can be created for operators that provide quick access to critical resources for the operator. Executive dashboard Because the Web interface is very adaptable and versatile, custom views can be created to accommodate the executive dashboard function. There is only a single Web console for Tivoli Business Service Manager V4.1, as opposed to the three options for accessing Tivoli Business Systems Manager V3.1 from a Java console, Web console, or executive dashboard (or four options with the reporting system).2.4.2 Function differences Detailed function comparison between Tivoli Business Systems Manager V3.1 and Tivoli Business Service Manager V4.1 is listed in Table 2-2. The prerequisite column indicates what other component or product is needed to provide the listed function in Tivoli Business Service Manager V4.1. Products marked with an * are included as part of the Tivoli Business Service Manager V4.1 distribution.Table 2-2 Function comparison Function V3.1 V4.1 Prerequisite Discovery of Distributed Resources using Events X X20 IBM Tivoli Business Service Manager V4.1
  32. 32. Function V3.1 V4.1 PrerequisiteDiscovery of Distributed Resources using TADDM X XDiscovery of Distributed Resources using Discovery X XLibrary adaptersDiscovery of Distributed Resources using Data Fetcher X(query)Discovery of z/OS Resources using Events X XDiscovery of z/OS Resources using TADDM XDiscovery of z/OS Resources using batch process XDiscovery of z/OS Resources using Discovery Library XadaptersDiscovery of z/OS Resources using Data Fetcher X(query)Automatic Business System Rules (ABS) XAutomatic Business Service Population X(Auto-Population Rules, DataFetcher, ESDA,Composite Objects using Discovery)Resource and Business System Creation (import file) X XResource and Business System Creation (manually X Xfrom console)Dynamic Resource and Business System Creation from XExternal Data Source (using ESDA)Event Management Infrastructure/Event Respository X- Internal database structureEvent Management Infrastructure/Event Respository X Netcool OMNIbus*- OMNIbus provides the Event ManagementInfrastructureCounter Based Status Propagation (Threshold) X X- Defined at Object Level in v3.1- Defined at event rule level in v4.1Percentage Based Status Propagation X XWorst Case Status Propagation X XJava Console X Chapter 2. Tivoli Business Service Manager concepts and architecture 21
  33. 33. Function V3.1 V4.1 Prerequisite Web Console X X Executive Dashboard X X Visualization - Console consolidation point X X Visualization - Custom workspace per user X X Visualization - Canvas View Definitions (view X X customization) Visualization - All Resource View X Visualization - Business System View X X - Service Navigation Panel in V4.1 Visualization - Tree View X X - Service Navigation Panel in V4.1 Visualization - Service Navigator Scorecard X Visualization - Topology View X X - Service Viewer in V4.1 Visualization - Event Detail View X X - Service Affecting Events View and Active Event List in V4.1 Visualization - Events Summary Panel X Visualization - HyperView X Visualization - Table View X Visualization - Business Impact View X X - Service Viewer in V4.1 Visualization - z/OS Systems Specific Views - CICS®, X IMS™, DB2®, Batch Visualization -GIS Map-based View X Active Metric Retrieval from External Data Sources X Numerical Formula Based Calculations (for status & X metrics) Role-based User Authentication and Authorization X X Netcool Security Manager* Right-Click Task Integration from Business Service X X - URL Launch only for V4.122 IBM Tivoli Business Service Manager V4.1
  34. 34. Function V3.1 V4.1 PrerequisiteRight-Click Task Integration from event X X Netcool OMNIbus* Netcool Webtop AEL*Tivoli Management Framework Integration XNetView® for z/OS Command Integration XSystem Automation for z/OS Command Integration XPolicy Based Actions (clear events, send email, execute X Xexternal commands, scripts and applications, and soon)Alert Workflow X X Netcool Webtop AEL*Historical Reporting XProblem Ticket Interface XSelf-Management (Health Monitor) X XMaintenance Mode Support X XReal-time SLA Integration X- Configure real-time SLA against defined businessservicesHistorical SLA Integration X X Tivoli Service Level AdvisorFailover X X Netcool OMNIbus* Netcool OMNIbus ObjectServer Gateway Chapter 2. Tivoli Business Service Manager concepts and architecture 23
  35. 35. 24 IBM Tivoli Business Service Manager V4.1
  36. 36. 3 Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 This chapter documents our experiences in installing and migrating to Tivoli Business Service Manager V4.1. The discussion consists of: 3.1, “Installation process overview” on page 26 3.2, “Installation planning considerations” on page 27 3.3, “Typical full installation” on page 27 3.4, “Migration process” on page 33© Copyright IBM Corp. 2007. All rights reserved. 25
  37. 37. 3.1 Installation process overview The installation process of the Tivoli Business Service Manager V4.1 lays out the necessary components of the installation, including: Netcool OMNIbus Netcool License Server Netcool Security Server Tivoli Business Service Manager server application, including Netcool Webtop, embedded Netcool Impact, and Netcool GUI Foundation The installation is performed from a DVD disk or a disk image. The image contains all the components’ installation images. There are two installation options: The typical installation method installs all the required components on a single machine. The custom installation method provides more installation options and allows you to choose which required components to install. Additionally you can install additional components such as the TEC event adapter probe and the Discovery Library toolkit (XML toolkit). These components are installed using separate installation wizards. Figure 3-1 shows the installation DVD image directory structure. Figure 3-1 DVD image structure26 IBM Tivoli Business Service Manager V4.1
  38. 38. As shown in Figure 3-1 on page 26, the DVD image contains the installation wizard for all the components. The installation also gives the option of performing migration. Migration is only supported from Netcool Real-time Active Dashboard V3.0. We discuss migration in 3.4, “Migration process” on page 33.3.2 Installation planning considerations Before you start installing, the following are the important prerequisites: Processor Two or more CPUs with minimum 1 GHz SPARC or 2 GHz Intel® speed Memory 2 GB minimum RAM, with 4 GB preferred Disk space 40 GB local disk space Operating system The supported platforms are: Sun Solaris™ 9 and 10 IBM AIX® 5L™ 5.2 and 5.3 Red Hat Enterprise Linux ES 3.0, 4.0, and 5.0 Microsoft® Windows 2003 Server and Windows XP Web browser Microsoft Internet Explorer® 6.x or Mozilla Firefox 1.5x The installation of Tivoli Business Service Manager must be performed by a user ID other than root or Administrator. You can define the user ID using: Computer Management application in Windows, go to Local users and groups → Users and select Add. The command smitty user in AIX would take you to user administration functions. The command adduser in Linux would add a user and its associated attributes.3.3 Typical full installation This section provides a screen-by-screen typical full installation of the required Tivoli Business Service Manager components. This installation type is suitable for a small scale environment or a demonstration system. You can consult the IBM Tivoli Business Services Manager V4.1 Installation Guide, Gl11-8054 for more information on the options and other types of installations. Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 27
  39. 39. Installation is started from the launch pad. You must start this using a non-root user ID. The launch pad is started automatically when the DVD is inserted; otherwise you can invoke the launchpad using the launchpad or ./launchpad.sh commands. The launchpad window is shown in Figure 3-2. Figure 3-2 Tivoli Business Service Manager launchpad From the launch pad in Figure 3-2, click Install IBM Tivoli Business Service Manager V4.1 link, and start the installation wizard. You can use the default options for the installation. The installation options window on a Linux platform are shown in Figure 3-3 on page 29. It basically requires only the home directory of where to install the product. The default directory in Linux is /opt/IBM/Netcool. This directory would be called $NCHOME.28 IBM Tivoli Business Service Manager V4.1
  40. 40. Figure 3-3 Installation options for simple install in Linux Figure 3-4 shows the list of products and options for this installation. Figure 3-4 The installation summary windowChapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 29
  41. 41. After the install, Tivoli Business Service Manager processes are started automatically, and the default service templates are defined. If Tivoli Business Service Manager is not started you can start it using the sequence shown in Figure 3-5. [TBSMadmin@tbsmsrv ~]$ $NCHOME/InstallTBSM/bin/start_licsvr.sh Running: /opt/IBM/Netcool/license/bin/nc_start_license & Number of License Server processes found = 2 License Server is running, continue... [TBSMadmin@tbsmsrv ~]$ $NCHOME/InstallTBSM/bin/start_secmgr.sh Running: /opt/IBM/Netcool/security/bin/ncsm_server & Starting Server ... Logging to file: log/SM_server.log ... Server Started. Number of Security Manager processes found = 2 Security Manager is running, continue... [TBSMadmin@tbsmsrv ~]$ $NCHOME/InstallTBSM/bin/start_omni.sh NCOMS Running: /opt/IBM/Netcool/omnibus/bin/nco_objserv -name NCOMS & Netcool/OMNIbus Object Server - Version 7.1 Copyright (C) 1994 - 2005, Micromuse Ltd. All rights reserved. Server NCOMS initialised - entering RUN state. Number of ObjectServer processes found = 1 ObjectServer is running, continue... [TBSMadmin@tbsmsrv ~]$ $NCHOME/InstallTBSM/bin/start_tbsm.sh Running: /opt/IBM/Netcool/bin/rad_server & JAVA_HOME is /opt/IBM/Netcool/platform/linux2x86/jre_1.5.0 JAVA_OPTS is -Dnchome=/opt/IBM/Netcool -Dngfhome=/opt/IBM/Netcool/guifoundation . . . Starting IBM Tivoli Business Service Manager Server process... Figure 3-5 Starting Tivoli Business Service Manager processes You can verify that processes are running as shown in Figure 3-6 on page 31. Using the ps -ef command. It shows the following processes: Netcool GUI Foundation Adaptive Server Anywhere database Tivoli Business Service Manager progreSQL database processes License manager processes Security manager processes Netcool OMNIbus object server Netcool GUI Foundation Tivoli Business Service Manager server30 IBM Tivoli Business Service Manager V4.1
  42. 42. 5738 1 /opt/IBM/Netcool/guifoundation/asa/unix/dbsrv9 -o /opt/IBM/Netcool/guifoundatio 5957 1 /opt/IBM/Netcool/platform/linux2x86/pgsql8/bin/postmaster -B 35 -N 15 -i 5960 5957 postgres: writer process 5961 5957 postgres: stats buffer process 5962 5961 postgres: stats collector process 6088 1 /opt/IBM/Netcool/license/platform/linux2x86/bin/lmgrd -c $NCHOME/license/etc/ 6089 6088 netcool -T tbsmsrv 9.2 3 -c /opt/IBM/Netcool/license/etc/ --lmgrd_start 6099 1 /bin/sh /opt/IBM/Netcool/security/bin/ncsm_server 6107 6099 /opt/IBM/Netcool/platform/linux2x86/jre_1.4.2/bin/java -Dapp=SM_ncsm_server 6161 1 /opt/IBM/Netcool/omnibus/platform/linux2x86/bin/nco_objserv -name NCOMS 6203 1 /opt/IBM/Netcool/platform/linux2x86/jre_1.5.0/bin/java -Dnchome=/opt/IBM/NetcoolFigure 3-6 Checking Tivoli Business Service Manager processes You can get into the Tivoli Business Service Manager console using a Web browser to connect to port 8080 of your machine. The default user ID is admin with the password netcool. Figure 3-7 shows the login panel. Figure 3-7 Login to Tivoli Business Service Manager Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 31
  43. 43. Inside the Tivoli Business Service Manager interface, you can see the predefined service templates using the Service Administration desktop. The templates are shown in the Service Component Repository tree. These templates are defined from the $NCHOME/guifoundation/webapps/sla/install/BSM_Templates.radsh file. If you are using an Advanced installation and want to load the templates, you can run the $NCHOME/bin/rad_radshell and pipe the radsh file to the command. Figure 3-8 shows the service templates definition.Figure 3-8 Service templates This concludes our installation discussion. The migration process in 3.4, “Migration process” on page 33 should be run only if you have an existing Netcool Real-time Active Dashboard (RAD) V3.0.32 IBM Tivoli Business Service Manager V4.1
  44. 44. 3.4 Migration process The migration process of Netcool RAD V3.0 is not an inplace migration. You would transfer Netcool RAD V3.0 templates and definitions into a freshly installed custom installation of Tivoli Business Service Manager V4.1 and reapply the configuration. Note: Although the migration tools create and define all templates, rules, and objects from inside RAD 3.0 definitions; some manual intervention might be needed. The manual actions would be required for items that are manually changed, such as custom canvasses, impact policies, and other files that are edited in RAD 3.0. Before you migrate to a Tivoli Business Service Manager environment, you must also consider the migration path that you would take for all components of Tivoli Business Service Manager. See Table 3-1 for migration consideration.Table 3-1 Migrating Tivoli Business Service Manager components Components Inplace Data Comments migration migration Netcool OMNIbus Yes Yes License Server Yes Yes Security Server Yes Yes Netcool Webtop N/A Yes Has to be migrated Netcool GUI N/A Yes Has to be migrated Foundation Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 33
  45. 45. The migration process is illustrated in Figure 3-9. RAD 3.0 environment TBSM 4.1 environment License Server License Server Security Server Security Server OMNIbus OMNIbus RAD 3.0 TBSM 4.1 Figure 3-9 Migration process The migration process would be: 1. Install a new custom installed Tivoli Business Service Manager server (or servers) according to the desired configuration. You may preserve the options that you have for the existing Netcool RAD environment, such as a separate OMNIbus or failover implementation. The Tivoli Business Service Manager installation type must be custom. The custom installation does not create the default service templates. 2. Migrate prerequisite software if needed, or prepare for inplace migration. Actions include: – Expand the existing OMNIbus schema for Tivoli Business Service Manager V4.1 processing or apply schema modifications from the existing OMNIbus. – Add new Tivoli Business Service Manager V4.1 licenses to the existing license server, or migrate other Netcool licenses to the new license server. – Use existing security, or migrate security manager user ID and groups. 3. Stop Netcool RAD processing, by disabling probes to the OMNIbus. Generate an export file for Tivoli Business Service Manager definitions. 4. Apply migrated Netcool RAD definitions into an empty Tivoli Business Service Manager system.34 IBM Tivoli Business Service Manager V4.1
  46. 46. 5. Perform manual changes for additional Tivoli Business Service Manager features.3.4.1 License server considerations License server uses license files stored under the etc sub-directory of the installation path. If you decided to use a new license server, all license files from the old license server located under $NCHOME/license/etc must be copied over. For using an existing license server, you must make sure that Tivoli Business Service Manager license files are there: netcool_omni_anyhost_keys.lic netcool_tbsm_anyhost_keys.lic3.4.2 Security manager considerations Existing security manager users and groups can readily be used for the new installation of Tivoli Business Service Manager. No additional tasks are required to use an existing security manager. However, if you decide to use a new security manager installation, you must restore all the users and groups definitions. The migration utility preserves the object IDs of the Tivoli Business Service Manager objects, therefore all authorization definitions are preserved. The simplest way to transfer over the security manager definition is by restoring a backup copy of the security manager database. For UNIX and Linux platforms, you can run the ncsm_db command to backup and restore the database. For Windows platform, you must copy the database inside %NCHOME%securitydbsecurity.script while the security server is stopped.3.4.3 Netcool OMNIbus considerations The OMNIbus migration is the most complex migration process because it is the heart of the event processing mechanism. Tivoli Business Service Manager only supports OMNIbus V3.6 or V7. The OMNIbus installed with Tivoli Business Service Manager is version 7. You can reuse an existing OMNIbus or migrate an existing OMNIbus to a new installation. Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 35
  47. 47. Usage of existing OMNIbus For an existing OMNIbus, an additional Tivoli Business Service Manager 4.1 data model must be supplied to make it functional. The Tivoli Business Service Manager V4.1 data model update for OMNIbus is located in $NCHOME/InstallTBSM/sql/tbsm_db_update.sql. This SQL file must be run against the existing OMNIbus database. To run the SQL file into OMNIbus database, invoke the isql command (Windows) or nco_sql command (UNIX/Linux), and pipe the SQL file into it. The command would be similar to: $NCHOME/omnibus/bin/nco_sql -S NCOMS -U root -P password or %NCHOME%omnibusbinisql.bat –S NCOMS –U Administrator –P password Migrate to a new OMNIbus If you want to move your existing OMNIbus to a new OMNIbus, you must decide whether you want to have the event data preserved or you want to build the events over time. The event data migration is only supported over the same OMNIbus version running on the same platform. If you do not want to move the event data, you can just apply any schema changes from your existing OMNIbus into your new OMNIbus using either the isql or nco_sql commands. Using the same interface, you can also perform backup of your OMNIbus database. You backup the OMNIbus database using the ALTER SYSTEM BACKUP command as shown in Figure 3-10. [TBSMadmin@tbsmsrv omnibus]$ ./bin/nco_sql -S NCOMS -U root Password: 1> ALTER SYSTEM BACKUP /home/TBSMadmin/OMNIbackup 2> go (0 rows affected) 1> exit [TBSMadmin@tbsmsrv omnibus]$ ls /home/TBSMadmin/OMNIbackup/ master_store.tab table_store.tab Figure 3-10 Backup OMNIbus database The database files (*.tab) will be stored on the directory that you choose. You can copy these files into the new OMNIbus while it is not running. The OMNIbus database called NCOMS is stored in $NCHOME/omnibus/db/NCOMS.36 IBM Tivoli Business Service Manager V4.1
  48. 48. After the OMNIbus database is restored, you must update the Tivoli Business Service Manager V4.1 data model from $NCHOME/InstallTBSM/sql/tbsm_db_update.sql similar to “Usage of existing OMNIbus” on page 36. Furthermore, you must also run the following SQL command using the interactive SQL prompt: “UPDATE alerts.status SET RAD_FilterIDList = ’’, RAD_RawInputLastValue = 6;”3.4.4 Migrating Tivoli Business Service Manager data The migration of Tivoli Business Service Manager data can be performed using the migration wizard or manually using the RAD shell command line interface. The service objects and templates are recreated preserving its object ID. The migration utility only supports automatic migration for UNIX to UNIX or Windows to Windows platforms. Note: Because the object ID is preserved, this would assume that the target Tivoli Business Service Manager database is empty. If you already have the templates defined, the migration process would fail. Before running the migration tool, the following must be performed in the RAD 3.0 system: Install RAD 3.0 Fix Pack 1. The patch package is called 3.0.0-TIV-RAD-FP0001. It can be downloaded from: http://www-1.ibm.com/support/docview.wss?rs=0&q1=RAD+3.0+Fix+Pack&ui d=swg24014299&loc=en_US&cs=utf-8&cc=us&lang=en2 Modify some files in the RAD 3.0 from the installation DVD: web.xml copy $platform/TBSM/migration/web.xml to $NCHOME/guifoundation/webapps/sla/WEB-INF/web. xml ncs200*.jar remove existing ncs200*.jar from $NCHOME/guifoundation/webapps/sla/WEB-INF/lib; and copy $platform/TBSM/migration/ncs200*.jar to $NCHOME/guifoundation/webapps/sla/WEB-INF/lib ncsSoapClient200*.jar remove existing ncsSoapClient200*.jar from $NCHOME/guifoundation/webapps/sla/WEB-INF/lib; and copy $platform/TBSM/migration/ncsSoapClient200*.jar to $NCHOME/guifoundation/webapps/sla/WEB-INF/lib The migration wizard windows are shown in Figure 3-11 on page 38. Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 37
  49. 49. Figure 3-11 Migration wizard The migration wizard performs the following steps: 1. Invoking rad_radshell for command line access to Tivoli Business Service Manager. This is performed from the Tivoli Business Service Manager V4.1 server. 2. Running the radshell command exportForMigration(host, port) that is targeted to the RAD 3.0 host and port. This would invoke SOAP access to the RAD 3.0 server. This creates export.radsh script under $NCHOME/guifoundation/webapps/sla. 3. Piping the export.radsh file into the rad_radshell command. This creates the objects while preserving the object IDs. 4. Copying files using the radshell command getfile(radhost, radport, radNCHOME, tbsmNCHOME, path, user, password). Additions to these files are38 IBM Tivoli Business Service Manager V4.1
  50. 50. applied to the new files in the Tivoli Business Service Manager V4.1 server. The files are: – Maintenance schedule: $NCHOME/guifoundation/webapps/sla/xml/scheduleTime.xml – Custom view definitions and custom service tree: $NCHOME/guifoundation/webapps/sla/av/xmlconfig – Custom static view: $NCHOME/guifoundation/webapps/sla/av/canvas – Custom dashboard changes: $NCHOME/guifoundation/webapps/sla/dashboard/chartconfig and $NCHOME/guifoundation/webapps/sla/dashboard/chartcss3.4.5 Manual modifications required There are several manual modifications that must be performed: Custom actions, modified service tree, or view definition in $NCHOME/guifoundation/webapps/sla/av/xmlconfig must be reapplied manually. Netcool GUI Foundation configuration changes, including changes in Webtop must be applied manually: a. Export configuration changes from RAD 3.0 Web console’s Administration window. In the Layout tab, expand the pages list and select the modified pages. For each page, click the export button and specify an output file.Figure 3-12 Netcool GUI Foundation pages list Chapter 3. Installation and migration consideration for Tivoli Business Service Manager V4.1 39
  51. 51. b. From the Tivoli Business Service Manager V4.1 Web console’s Administration window, Layout tab, select the pages list. Click the Import button to indicate the source files as exported from step a. Figure 3-13 shows the import page.Figure 3-13 Import window Icon files must be migrated from: – $NCHOME%/guifoundation/webapps/sla/icons – $NCHOME%/guifoundation/webapps/sla/icons/svg Property files migration from: – $NCHOME/etc/rad/RAD_av.props – $NCHOME/etc/rad/RAD_chart.props – $NCHOME/etc/rad/RAD_server.props – $NCHOME/etc/rad/RAD_sla.props40 IBM Tivoli Business Service Manager V4.1
  52. 52. 4 Chapter 4. Working with Discovery Library toolkit This chapter discusses Discovery Library toolkit. This toolkit provides integration to CCMDB and z/OS discovery process. The discussion consists of: 4.1, “Introduction Discovery Library toolkit” on page 42 4.2, “Installation of the Discovery Library toolkit” on page 43 4.3, “IBM Tivoli Discovery Library Adapter for z/OS” on page 51 4.4, “Tivoli Application Dependency Discovery Manager” on page 62© Copyright IBM Corp. 2007. All rights reserved. 41
  53. 53. 4.1 Introduction Discovery Library toolkit This section provides an overview of the Discovery Library toolkit. The Discovery Library toolkit is an optional component of Tivoli Business Service Manager that has the ability to access data using Tivoli Application Dependency Discovery Manager API or reading Discovery Library books. The Discovery Library toolkit can only accept data from one of these sources at any one time based on its configuration. Figure 4-1 shows the Discovery Library toolkit architecture with Tivoli Business Service Manager. TBSM 4.1 server IBM Tivoli Application Dependency Discovery TBSM Service Manager templates objects TADDM API Bulk load ` ESDA TBSM database Discovery Library Books read XML toolkit (files) Discovery Library Reader SCR tables Figure 4-1 Discovery Library toolkit architecture The Discovery Library toolkit acts as a Windows service or UNIX daemon that monitors the data source and adds data to the Service Component Registry (SCR) tables. Tivoli Business Service Manager uses ESDA rule to query these tables and build the service object hierarchy based on these tables. Discovery library books are idML files that are created by Discovery Library adapter (DLA) programs. There are various IBM DLAs output that are supported by Tivoli Business Service Manager V4.1, including: IBM Tivoli Monitoring Services IBM Tivoli Discovery Library Adapter for z/OS IBM Tivoli Composite Application Manager for SOA IBM Tivoli NetView for z/OS42 IBM Tivoli Business Service Manager V4.1
  54. 54. Discovery Library books from the DLAs can be either loaded directly in Tivoli Business Service Manager 4.1 or can be loaded into Tivoli Application Dependency Discovery Manager into the Configuration Manager Database (CMDB). We recommend that if Tivoli Application Dependency Discovery Manager is deployed, the DLAs should be loaded into Tivoli Application Dependency Discovery Manager and then imported to Tivoli Business Service Manager 4.1 using the Tivoli Application Dependency Discovery Manager API. More information about the DLAs can be found on the IBM OPAL website at http://catalog.lotus.com/wps/portal/tccmd. Generally Tivoli Business Service Manager 4.1 supports all DLAs that conform to version 2.3 of the Common Data Model (CDM) specifications. The processing of Discovery Library books by Tivoli Business Service Manager 4.1 are similar for all Discovery Library adapters. This chapter discusses: 4.2, “Installation of the Discovery Library toolkit” on page 43 which shows the installation and verification of the Discovery Library toolkit. 4.3, “IBM Tivoli Discovery Library Adapter for z/OS” on page 51. 4.4, “Tivoli Application Dependency Discovery Manager” on page 62 which discusses the integration with IBM Tivoli Application Dependency Discovery Manager.4.2 Installation of the Discovery Library toolkit This section discusses the installation of the Discovery Library toolkit. We are installing on Windows 2003 server and installing to read Discovery Library books. The installation of the Discovery Library toolkit must be performed on the Tivoli Business Service Manager 4.1 server. The install media we use is on a mapped drive and the install is performed using the Launchpad.exe found in the root directory of the install media. 1. Open the Launchpad as shown in Figure 4-2 on page 44 and select the Install Discovery Library. From the Install Discovery Library Support panel, click Run the Discovery Library Installation program link. Chapter 4. Working with Discovery Library toolkit 43
  55. 55. Figure 4-2 Launchpad for Discovery Library support 2. Figure 4-3 shows the Welcome window. Click Next. Figure 4-3 Welcome to the InstallShield window44 IBM Tivoli Business Service Manager V4.1

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