Ascendum Solutions Overview

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  • Built on solid values with global talent and world-class infrastructure, based on industry-standard processes, Ascendum delivers solutions from Consulting -> ADM -> Infra Mgmt -> Resources -> On-Demand Services
  • Ascendum Solutions Overview

    1. 1. Presented Thursday, September 20, 2012
    2. 2.  Introductions • Ascendum overview • Macy’s/Ascendum current projects • Ascendum SharePoint expertise Macy’s SharePoint • Team overview • Projects for 2012-13 • Guidance Schedule Production & Operations Project Discussion
    3. 3.  Global IT services firm • Cincinnati, Bangalore, Ahmedabad • Minority-owned • 1,500 families Results-oriented • Built on values • Process-driven (5Ds)
    4. 4. • IT Assessments • SISP • Software Selection • Business Intelligence Strategy • ROI Analysis • SharePoint • Social Media Strategy • Magento • Custom App Dev • Quality Assurance • Creative Services• SharePoint On-DemandTM• Testing On-DemandTM• Project Management On-DemandTM • Hosting and Cloud • Contract Services • Contract to Hire • Security • Permanent Placement • Microsoft Core Infra • Dedicated Development • Virtualization Center • Desktop and Server • Internship Development Support Program
    5. 5. A case study is worth 1,000 words…
    6. 6.  Idea Bank • Branding/design • Business Intelligence • Workflow JRQ Scheduling • Manage seasonal hiring crunch • Design, workflow, and InfoPath forms • Integrate with PeopleSoft • Reporting and analytics QA • Bundled into each SP project • On-shore delivery at off-shore rates • Reduces client support expense (100% of clients saved 25-50% of projected budget) CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    7. 7.  Challenge • Global employee base; call center-skilled little engagement • Rolled out SharePoint with limited plan and limited budget • All projects subject to ROI scrutiny Solution • Facilitated strategic planning session (MSFT); demos, discussions, options Results • Created a roadmap for initiatives • Visual hierarchy of priorities and milestones CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    8. 8.  Challenge • Team was on outdated, unsupported version of SharePoint • Dissatisfaction with lack of functionality and internal resource constraints to fix Solution • Migrated to SP 2010 • Cleaned up site structure and IA Results • Increase in user adoption • Reduction in wasteful storage and redundancy CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    9. 9.  Challenge • Board wanted integrated, dashboard view of data • Budget and staff limitations Solution • Prioritized 14 KPI • Used SP 2010 and Performance Point, SSAS cubes, Excel, and SSRSs Results • Improved communication efficiency and collaboration • Quicker, more-informed decisions CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    10. 10.  Challenge • Onboard thousands of employees/month all over the country • Hundreds of documents, forms, badges, etc. Solution • Built a workflow automating tasks and approval processes • Integrated 3rd party tool with SP to provide enhanced functionality Results • Fewer errors, quicker ramp-up; increased new hire engagement (lower attrition) • HR efficiency CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    11. 11.  Challenge • Needed structure on player evaluation during draft process • Myriad data points; no cohesion Solution • Leverage SharePoint as a portal • Information architecture Results • Easier, quicker access for decision makers • Super Bowl 2013? CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    12. 12.  Challenge • Knowledge gap • Maternity leave causing stress and business impact Solution • Scalable, on-demand resources • Roadmap to provide organization; hosting and virtual admin Results • Resolved workflow issues • Improved internal service levels and efficiency CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    13. 13.  Challenge • Needed new digital presence • Stay within Kroger ‘banner’ site criteria Solution • Migrate from closed CMS to SP 2010 • Work with internal teams on new content, location finder, etc. Results • Launching end of 2012! CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    14. 14.  Challenge • Bring discipline to 64 disparate plants • Leverage and spread best practices enterprise-wide • History of failed shared-services model Solution • Mapped out business processes • Established strategy to share resources and successes Results • Better plant production reporting • Document management system focused on safety and ISO-compliance CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    15. 15.  Challenge • Multi-site (150+) governance and management • Weren’t maintaining the brand across disparate geographic regions Solution • Provided expertise in the areas where they were lacking (SP admin, dev, arch) • Leveraged a central data ‘store’ of content Results • Reduced support costs – easier to manage • Internal customer satisfaction • Brand consistency maintained – more efficient (and quicker) results CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    16. 16.  Challenge • Safety and environmental documents needed to be better organized • Out of compliance and generally just an unsafe practice Solution • Use SharePoint’s inherent document repository and governance features • Develop a process to update and maintain lists and libraries; utilize meta data and enterprise search Results • Phase I underway • Correct forms and data being pushed out to 300+ end-users CONFIDENTIAL AND PROPRIETARY, ASCENDUM SOLUTIONS, LLC
    17. 17.  Organizational structure • How organized? • SharePoint roadmap/vision How are projects planned (FY13) • Scope  90 days  2 year plan Working with external vendors • What’s worked well • What hasn’t worked well Projects that need help • “One view of the customer” Wishlist • Internal ‘craigslist’ • Jive/Yammer social collab • Enterprise search (internal and external) • Real-time customer promotions (mobile)
    18. 18. Presented Thursday, September 20, 2012

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