Business Centric Log Management (BCLM™): The Executive Buy-in

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    Business Centric Log Management (BCLM™): The Executive Buy-in - Presentation Transcript

    1. Business Centric Log Management (BCLM™): The Executive Buy-in Gerard Ibarra, PhD
    2. Overview This is part one of a three part series describing the fundamentals of the Business Centric Log Management methodology For an overview of the process, please see Business Centric Log Management: Understand what to Log Copyright © 2009 Buildwave Technologies, 2 Inc. All rights reserved.
    3. Recap of BCLM The BCLM methodology is a process that is a that identifies events that are critical to the systems based on the business It focuses on doing what is right for the company It steers away from looking at an individual service or department and look at them collectively instead Copyright © 2009 Buildwave Technologies, 3 Inc. All rights reserved.
    4. Business Centric Log Management Methodology Copyright © 2009 Buildwave Technologies, 4 Inc. All rights reserved.
    5. What is the Buy-in Buy-in is getting the decision makers from the highest level of the organization to commit to the BCLM process so that the company gets the most value out of the process Copyright © 2009 Buildwave Technologies, 5 Inc. All rights reserved.
    6. What are the First Steps To take full advantage of the BCLM process, executives must first Understand the methodology Know its limitations Appreciate the overall value it brings Commit to the concept Dedicate resources to the implementation Copyright © 2009 Buildwave Technologies, 6 Inc. All rights reserved.
    7. Why have Executives Buy-in The BCLM process requires cross functional involvement ,dedication, and support Departments are going to incur some costs associated with time spent on the process and costs plans must reflect the additions without penalizing anyone Copyright © 2009 Buildwave Technologies, 7 Inc. All rights reserved.
    8. Why have Executives Buy-in The implementation goes smoother since Everyone is involved in the process thus making their voice is heard Analysts are empowered to do their job with minimum politicking Departments see the value and are more willing to participate in the process Copyright © 2009 Buildwave Technologies, 8 Inc. All rights reserved.
    9. Why have Executives Buy-in Typically with this level of buy-in, employees do not see the process as another “flavor of the month” but instead as an actual shift in the way of thinking and doing things The need of the analysts to understand the goals and strategies of the business in order to align the events with the business Copyright © 2009 Buildwave Technologies, 9 Inc. All rights reserved.
    10. How to Make the Case Before presenting to the executives Know what the BCLM process is Simulate the process if possible with a single and small service Describe how it helps customer service Show a Return on Investment Copyright © 2009 Buildwave Technologies, 10 Inc. All rights reserved.
    11. Tricks of the Trade Get one sponsor – maybe the immediate manager or better yet, someone from the executive level Be conservative on the ROI Know when to present – timing is everything and depending on the culture of the business, it may be best to put the pitch off to the next month or quarter Copyright © 2009 Buildwave Technologies, 11 Inc. All rights reserved.
    12. Contact Information Copyright © 2009 Buildwave Technologies, 12 Inc. All rights reserved.

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