Business Centric Log
Management (BCLM™): The
Executive Buy-in
Gerard Ibarra, PhD

Overview
This is part one of a three part series
describing the fundamentals of the Business
Centric Log Management methodology
For an overview of the process, please see
Business Centric Log Management:
Understand what to Log
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Inc. All rights reserved.

Recap of BCLM
The BCLM methodology is a process that is a
that identifies events that are critical to the
systems based on the business
It focuses on doing what is right for the
company
It steers away from looking at an individual
service or department and look at them
collectively instead
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Inc. All rights reserved.

Business Centric Log Management
Methodology
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Inc. All rights reserved.

What is the Buy-in
Buy-in is getting the decision makers from the
highest level of the organization to commit to
the BCLM process so that the company gets
the most value out of the process
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Inc. All rights reserved.

What are the First Steps
To take full advantage of the BCLM process,
executives must first
Understand the methodology
Know its limitations
Appreciate the overall value it brings
Commit to the concept
Dedicate resources to the implementation
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Inc. All rights reserved.

Why have Executives Buy-in
The BCLM process requires cross functional
involvement ,dedication, and support
Departments are going to incur some costs
associated with time spent on the process and
costs plans must reflect the additions without
penalizing anyone
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Inc. All rights reserved.

Why have Executives Buy-in
The implementation goes smoother since
Everyone is involved in the process thus making
their voice is heard
Analysts are empowered to do their job with
minimum politicking
Departments see the value and are more willing to
participate in the process
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Inc. All rights reserved.

Why have Executives Buy-in
Typically with this level of buy-in, employees
do not see the process as another “flavor of
the month” but instead as an actual shift in
the way of thinking and doing things
The need of the analysts to understand the
goals and strategies of the business in order to
align the events with the business
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Inc. All rights reserved.

How to Make the Case
Before presenting to the executives
Know what the BCLM process is
Simulate the process if possible with a single and
small service
Describe how it helps customer service
Show a Return on Investment
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Inc. All rights reserved.

Tricks of the Trade
Get one sponsor – maybe the immediate
manager or better yet, someone from the
executive level
Be conservative on the ROI
Know when to present – timing is everything
and depending on the culture of the business,
it may be best to put the pitch off to the next
month or quarter
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Inc. All rights reserved.

Contact Information
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Inc. All rights reserved.