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Staff Motivation: Do you teach your
employees how to point?
Disneyland is a place of magic, but more than anything it’s a place of staff
Behind the impressive facades are warehouses, costume
rooms, and no doubt the stationary cupboards and canteens you’d find in any
place of work.
But employees – or cast members, as they are called – are part of
the greatest show on earth, one that’s meticulously directed to achieve the best
staff motivation I’ve ever seen.
But I have a secret to share.
I’ve seen a cast member break the rules, and I didn’t
care one bit!
Staff motivation starts with the little things
Did you know that Disneyland employees are taught how to point on their very
first day? It’s a terrifying prospect for staff motivation, with management teams
and training facilitators teaching a skill that is somewhat self-explanatory.
members don’t feel insulted, or talked down to – they are too busy being
surprised by the sheer genius of the notion that